Sorry if this is long, I just want to put this out there. The screen on my iPad mini 6 decided to pack in about two weeks ago. I have no idea what happened, literally overnight it went from working fine to garbled green and pink lines. I went onto a chat with Apple Support and here is my experience with AppleCare+.
The chat was quick and easy, took place over iMessage which was cool. I sent a couple of pictures and they agreed to do the repair, and they dispatched me a box to send the iPad to Apple.
Fast forward to the iPad mini arriving at the repair center, I followed the repair updates to be notified with “No trouble found.” and “Could not duplicate issue.” and then they sent the iPad mini back. This set me into a sort of panic, as the wording made it sound like they were returning me a still broken iPad mini.
When it arrived and I opened it up, I could see that the display had indeed been either replaced or immaculately refurbished and the garbled screen issue has gone completely. This leads me to believe that the “no trouble/no duplicate issue.” is the result of them testing after conducting the repair.
The wording could definitely be improved to avoid confusion but I have zero complaints with how the service was carried out. There was no charge either since it was covered under the AppleCare+!
TLDR: Screen died, Apple repaired, no complaints except the wording in repair status updates.
The chat was quick and easy, took place over iMessage which was cool. I sent a couple of pictures and they agreed to do the repair, and they dispatched me a box to send the iPad to Apple.
Fast forward to the iPad mini arriving at the repair center, I followed the repair updates to be notified with “No trouble found.” and “Could not duplicate issue.” and then they sent the iPad mini back. This set me into a sort of panic, as the wording made it sound like they were returning me a still broken iPad mini.
When it arrived and I opened it up, I could see that the display had indeed been either replaced or immaculately refurbished and the garbled screen issue has gone completely. This leads me to believe that the “no trouble/no duplicate issue.” is the result of them testing after conducting the repair.
The wording could definitely be improved to avoid confusion but I have zero complaints with how the service was carried out. There was no charge either since it was covered under the AppleCare+!
TLDR: Screen died, Apple repaired, no complaints except the wording in repair status updates.