iPad Pro 12" BENT!!!

Discussion in 'iPad' started by chfilm, Aug 3, 2016.

  1. chfilm macrumors 65816

    chfilm

    Joined:
    Nov 15, 2012
    Location:
    Germany
    #1
    Hey,

    I realized the other day that my beloved 12,9" ipad had some weird effects on the upper left halve, when I pressed it with my finger even lightly, there was some rainbow and shadowing effect going on. I called the apple support today because I thought that this was a clear case for the warranty.
    But when I took it out of my case, I realized, that in fact the device had bent significantly in that area somehow.
    It's really a mystery to me as I have the device almost only at home all the time, in a case from day one, it has never fallen down or anything. The only explanation I have is that It was in my backpack some day and i leaned against a pillar or something and there it must've happened. Bit it's really completely unexpected behavior as I imagine one must put HUGE forces on a device like this in order to bend.

    I was adviced to go to the apple store and let them have a look at it in order to see if they'll replace it.

    What would be your advice for me? I really feel myself not guilty, cause I didnt do anything unexpected to my device but it's broken now anyways due to obvious construction weaknesses just like in the ip6 plus I would say..
     
  2. loveandhavefun macrumors member

    loveandhavefun

    Joined:
    Mar 7, 2014
    #2
    I had this happen, on the upper left side too, out of nowhere. Didn't affect the screen none, but luckily had AppleCare+ and replaced it.

    They may be able to help you replace it for free if you talk to them about the issue calmly :)
     
  3. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    It does take a good bit to bend it but like you said if it were not protected inside your backpack and a corner of the iPad got pushed into something hard, it will bend. If you read through these forums there are not a lot of bent iPad threads so it would not be a "construction weakness".

    You can go and see Apple and they are times very nice and could even replace your device but they are not obligated to do so! Apple is not near as nice as they used to be but it is likely due to so many taking advantage. Being in Germany . . .not sure how they will be.

    Let us know and good luck!
     
  4. pat500000 macrumors 604

    pat500000

    Joined:
    Jun 3, 2015
    #4
    I saw the bent videos of ipp...and you definitely need some pressure to bend it.
     
  5. chfilm thread starter macrumors 65816

    chfilm

    Joined:
    Nov 15, 2012
    Location:
    Germany
    #5
    yea I seriously do not understand how this could happen. It was protected at all times, ok only in a leather case but still, it feels very sturdy. Messed up, I hope they'll replace it..
     
  6. xsdeus macrumors regular

    Joined:
    May 24, 2012
    Location:
    San Diego, CA
    #6
    I feel your pain, and it was the main reason I stopped carrying around my iPad Pro.

    Even if I do end up carrying it on a flight, I make sure to just carry it in my hands rather than in my backpack.
     
  7. bufffilm Suspended

    bufffilm

    Joined:
    May 3, 2011
    #7
    You bent it. And you should have bought AppleCare w/the iPad Pro.

    Now you have to hope Apple is feeling generous.
     
  8. Iwolf macrumors newbie

    Iwolf

    Joined:
    Jun 24, 2012
    Location:
    Gunshine state
    #8
    Dang that's messed up I have mine in a otterbox so I feel pretty safe but I guess I still better be careful good luck with the fix I hope it works out for you
     
  9. pat500000 macrumors 604

    pat500000

    Joined:
    Jun 3, 2015
    #9
    If you got apple care plus...sure they'll replace for 49 bucks. If not...just make the best of it.
     
  10. xsdeus macrumors regular

    Joined:
    May 24, 2012
    Location:
    San Diego, CA
    #10
    I don't think it's $49....

    Edit: wow, it is $49. That makes this a steal for the 12.9
     
  11. pat500000 macrumors 604

    pat500000

    Joined:
    Jun 3, 2015
    #11
    Apple guy told me 49 bucks and can replace twice with apple care plus....(that's when I purchased it last week).
    --- Post Merged, Aug 3, 2016 ---
    I saw your edit late*
    --- Post Merged, Aug 3, 2016 ---
    You got apple care plus?
     
  12. xsdeus macrumors regular

    Joined:
    May 24, 2012
    Location:
    San Diego, CA
    #12
    Yeah, I do. I get it for all of my Apple products.
     
  13. pat500000 macrumors 604

    pat500000

    Joined:
    Jun 3, 2015
    #13
    Then you got nothing to worry about except your 49 bucks.
    --- Post Merged, Aug 3, 2016 ---
    curious..you have a pic of that ipp to show us what it look like at the moment?
     
  14. chfilm thread starter macrumors 65816

    chfilm

    Joined:
    Nov 15, 2012
    Location:
    Germany
    #14
    [​IMG]
    [​IMG]
    [​IMG]
     
  15. Benjamin Frost Suspended

    Benjamin Frost

    Joined:
    May 9, 2015
    Location:
    London, England
    #15
    iPadProBendGate

    Sorry to hear. Apple really need to reduce the bezels and make the iPad smaller. No wonder it's bent with its huge size.
     
  16. ericwn macrumors 65816

    Joined:
    Apr 24, 2016
    #16
    Since other devices, iPhones included, can also bend if customers abuse them, I doubt a reduction in iPad size will help. We need to get our heads around the fact that these gadgets are very thin and will bend if we act careless.
     
  17. pat500000 macrumors 604

    pat500000

    Joined:
    Jun 3, 2015
    #17
    Get that changed...if possible for free...or 49 bucks in Germany.
    --- Post Merged, Aug 4, 2016 ---
    What leather are you talking about? Get otter box.
     
  18. ericwn macrumors 65816

    Joined:
    Apr 24, 2016
    #18
    Good luck getting this fixed for free.
     
  19. pat500000 macrumors 604

    pat500000

    Joined:
    Jun 3, 2015
    #19
    Its possible...but 49 bucks is still good.
     
  20. ericwn macrumors 65816

    Joined:
    Apr 24, 2016
    #20
    Yes, goodwill gestures are possible, because it surely is not covered by warranty. APP+ might cover it, if you pay the service fee. I agree, that's great value compared to a bent device, anytime.
     
  21. chfilm thread starter macrumors 65816

    chfilm

    Joined:
    Nov 15, 2012
    Location:
    Germany
    #21
    Went to the store today... had to wait for 4 hours.. then I learned that they want to charge me 660 € for the exchange.
    I begged them, told them what kind of a good apple customer I am (I AM) and even asked for the manager, but nothing. The didnt make any offers, said I couldnt purchase APP+ now (only 60 days after buying and the product needs to be in perfect shape) Plus it's 150 € in Germany and not 49.
    But yea, great disappointment. I dont know what to do now, really. :(
     
  22. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #22
    You choices are limited. Live with the bent device, try to bend it back or buy a new iPad.
     
  23. Red Viking macrumors newbie

    Joined:
    Jun 3, 2011
    #23
    Yeah, you really can't purchase insurance after an accident.

    Maybe you can put your ipad on the floor, and try to press it back flat with large heavy books or weights. Otherwise, if the iPad is still functioning, just live with it. Think of it as a custom curved screen.
     
  24. akash.nu macrumors 68040

    akash.nu

    Joined:
    May 26, 2016
    #24
    It's sad. I'm sorry for your bent iPad. Apple used to be really good with replacement back in the days but people started taking advantage and they realised it eventually.
     
  25. masotime macrumors 68000

    masotime

    Joined:
    Jun 24, 2012
    Location:
    San Jose, CA
    #25
    There s no "might cover it". APP+ will always cover it, unless it is lost.

    You can skip buying APP+ on many iOS devices, but don't skip it on the 12.9" iPad Pro in particular. As you've already discovered, the out of warranty costs are absurd.

    [​IMG]
     

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