iPad Pro iPad Pro 13" M4 swelling around charging port

[Ocias]

A year ago my iPad Pro’s screen started un-sticking from the frame, and since then the charging port has deformed to form a gap, and continues to grow bigger.



I went to the genius bar with it and they told me not to worry, and that it’s completely safe to continue using… but also said it is physically impossible for this to occur, and that it would have had to have been run over by a car or placed in a fire(?)

Hasn’t ever been inside any case, only peripherals used is an LG Ultrafine it's been plugged into most of the time. 486 cycle count with 80% limit, but haven’t been rough with it in any way.

Has anyone else encountered this? Any idea what could be happening?

 

[Shirasaki]

Probably sending a lot of power through the port, slowly burning away the adhesive, and eventually breaks as you see.

 

[gigatoaster]

I think the Genius Bar was not nice with you. Go back again but different one if you can. Mention there is a hazardous risk, like being electrocuted. Ask for a replacement. You can try via the phone too, but you’ll have to pass the first level. They can allow you to send pictures. Just be nice but firm, mention also that you would expect better quality control and that you use official charging device for it.

 

[philipma1957]

i would try a different genius as suggested by gigatoaster.

i do not know if you are close to two apple stores if you are try the other store.

i also think too much heat when charging unsealed the screen.

tell them you fear a lithium battery fire 🔥 and do not want people to get hurt.

 

[Fr. Guido Sarducci]

I’ve had similar occurrences on 2 different MacBooks and in both cases it was caused by swollen batteries.

 

[philipma1957]

which is why he needs to complain as no one wants to endure a battery fire.