iPad Pro iPad Pro 9.7 multitasking/springboad crash

Discussion in 'iPad' started by Wackery, Apr 3, 2016.

  1. lakerchick4life macrumors 6502a

    Joined:
    Oct 14, 2007
    #51
    Ive been testing out my iPad Pro 9.7 for the past few days, what is the best way to test it to make sure that it is not defective, like these crashes that have been happening..since I got mine from Best Buy I have 30 days to exchange it if its defective
     
  2. richard371 macrumors 68020

    Joined:
    Feb 1, 2008
    #52
    Keep in mind if the entire device reboots or shuts down it could be a hardware issue such as bad ram. If it's just the 2-3 second springboard crash it's software and hopefully will be fixed with an update.
     
  3. Serban Suspended

    Joined:
    Jan 8, 2013
    #53
    Apple seems to know about this. It occurs on 9.2-9.3.2 beta ios
    They say in some specific scenarios the 12.9" ipad pro crash
     
  4. Ashley1227 macrumors newbie

    Ashley1227

    Joined:
    Apr 17, 2016
    #54
    I also had multiple crashes since purchasing IPad Pro 9.7. I took it to the Apple Store. They couldn't figure it out. I'm very upset.
     
  5. Wackery thread starter macrumors 6502a

    Joined:
    Feb 1, 2015
    #55
    Return it, I was within my first 2 weeks, returned it. And the new one has never crashed at all. It's definitely a hardware thing of some sort I think
     
  6. Nevaborn macrumors 65816

    Nevaborn

    Joined:
    Aug 30, 2013
    #56
    I think this is a Ram issue. I was in a Apple retailer earlier today testing multi tasking on. 9.7 and 12.9 and I could repeatedly get the 9.7 to crash multitasking by trying to reshape the display size of the apps. The 12.9 did not crash. Since both are running the same OS it can only be a hardware issue.
     
  7. Ashley1227 macrumors newbie

    Ashley1227

    Joined:
    Apr 17, 2016
    #57
    --- Post Merged, Apr 17, 2016 ---
    Apple is telling me to restore the damn thing as a new IPad. I have never had such problems. They are telling me it's a bad backup. My memory app is constantly saying low memory. For god sakes, what is going on?
     
  8. Wackery thread starter macrumors 6502a

    Joined:
    Feb 1, 2015
    #58
    I set up my original 9.7 fresh without a back up, and it crashed at least once a day. At first I was a believer it must be the ram, but since I've gotten a replacement it hasn't crashed at all. It could still be a memory issue, but we'll see and I'll report if the crashing returns
     
  9. Ashley1227 macrumors newbie

    Ashley1227

    Joined:
    Apr 17, 2016
    #59
    It seems that Apple is insisting it's a software problem and doesn't want to admit that it's a hardware problem.
     
  10. sracer macrumors 604

    sracer

    Joined:
    Apr 9, 2010
    #60
    ...and it might very well be. If it is caused by a memory leak in RAM usage, the 4GB on the 12.9 Pro might mask it, whereas the 2GB of the 9.7 Pro reveals it. As to why it appears on the 9.7 Pro but not the Air 2, depending upon the cause of the issue (if software-related) different processors might be why it appears on one but not the other.

    If it IS a hardware issue, Apple will never admit it... not with the sales volumes of the iPad... such an admission would be extremely costly to address.

    Personally, I've learned never to buy a product within the first 3 months of release. Let the bugs and kinks get worked out.

    If one is bothered by these springboard crashes and reboots, I'd recommend returning the device and waiting until it is resolved. It could be a long time before it is.
     
  11. Ashley1227 macrumors newbie

    Ashley1227

    Joined:
    Apr 17, 2016
    #61
    I have had multiple springboard crashes and reboots today. I don't think it's App specific.
     
  12. Wackery thread starter macrumors 6502a

    Joined:
    Feb 1, 2015
    #62
    Yeah I had it first with YouTube, then whenever I'd use multitasking in general like having Microsoft word and a safari open. Demand an exhale, my replacement has been perfect
     
  13. jekjones1558 macrumors 6502

    Joined:
    Sep 27, 2010
    #63
    I have started getting random reboots. Today for the first time my iPP 9.7 froze on the Apple screen during reboot. It seems to happen most when switching between Mail and Safari. I had to hold the on/off button to get it unstuck. I do have Crystal ad blocker installed (I think some have suggested ad blockers might be at fault?) I have a 128 GB wifi. I bought it at Target. Should I return it or hope that this is a software issue that will be addressed? And if I return it should I go to Target or go to an Apple Store to see what they say? I did buy Applecare, so should I just wait a while and see what happens? I am a non-techie senior so not sure of how to proceed. TIA for any advice.
     
  14. jamesrick80 macrumors 68020

    jamesrick80

    Joined:
    Sep 12, 2014
    #64
    Wow this thread is getting longer and longer, this is definitely becoming a major issue. If it is ram, apple does not deserve any praise for giving the smaller pro owners only 2 GB. People on reddit are having this issue too.
     
  15. Simacca, Apr 17, 2016
    Last edited: Apr 17, 2016

    Simacca macrumors 65816

    Simacca

    Joined:
    Jul 31, 2008
    Location:
    UK, South East.
    #65
    Well I just managed to make my springboard restart by manically app switching between mail and safari.

    This isn't normal usage for me, I just wanted to see if I could crash my device after reading posts above. I succeeded!!

    I'm on latest beta so submitted this to Apple as a bug.
     
  16. Wackery thread starter macrumors 6502a

    Joined:
    Feb 1, 2015
    #66
    So far I've only been seeing people with the 128 gig wifi only having issues, if that's a clue to something
     
  17. rexboe macrumors regular

    rexboe

    Joined:
    Mar 19, 2012
    #67
    I have the wifi 128gb that has this issue two 128gb wifi + cellular that I know of do not have this issue. I did an exchange and my replacement also does it.
     
  18. lakerchick4life macrumors 6502a

    Joined:
    Oct 14, 2007
    #68
    I want to see if my iPad has this problem since its very new..I had both mail and safari up at the same time and everything seems fine, no reboots or crashes or anything..also did the double click of the home button and opened up safari and mail and everything seems fine, I have the 128gb wifi rose color
     
  19. pbird, Apr 17, 2016
    Last edited: Apr 17, 2016

    pbird macrumors member

    Joined:
    Dec 18, 2015
    #69
    I also tried to make this happen but did not succeed with loading and resizing stuff in split screen. I could not replicate it but I had two springboard crashes with my 128gb iPad. The first one was after quitting iMovie with a largish project loaded. The second one was this morning after just some light browsing in safari and I used the 4 finger gesture to close it. So it not only happens under heavy load on mine, but just these two times since I got it on launch day.
     
  20. rexboe macrumors regular

    rexboe

    Joined:
    Mar 19, 2012
    #70
    I talked to a senior consultant and he recomended swapping it out again so thats what I did. The first two both had the crashes dont know on this one yet. I will see. I do have his email if it crashes so I can get the information to him.
     
  21. lakerchick4life macrumors 6502a

    Joined:
    Oct 14, 2007
    #71
    Yeah its hard cause I want to be totally sure the iPad is perfect..I havent noticed any yellowish screen color, my eyes are not that great so I had my Mom look at it and she doesnt notice anything..my sister sends me videos some videos look better than the others but I think its based on how she took the video not the iPad. I will keep on testing it, I have the keyboard case, sometimes it takes some time to get used to it doesnt open right away kind of gets stuck on the iPad..split screen is not a feature I am used to using but I will keep trying to see if there are any crashes.
    The speakers, I know there are 4 speaker ports now maybe its just me but I expected the sound to be much higher even at a lower volume since there are 4 speakers but it sounds similar to the Ipad Air 2
     
  22. lakerchick4life macrumors 6502a

    Joined:
    Oct 14, 2007
    #72
    Had my first crash today, stupid mail app..was looking for a video that my sister sent me a few weeks ago so I went to edit and was typing in her email address when it went back to the home screen..its happened before with my old iPad, stupid mail app is always messing up
     
  23. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #73
    And Best Buy have pulled all 9.7" Pros from the site. Start the recall rumour mill! :p
     
  24. camhabib macrumors regular

    Joined:
    May 29, 2008
    #74
    Add me to the list of people who've had issues with this. Haven't had this happen to me in the few months with the larger iPad Pro, but have had it a number of times on a 128GB Wifi 9.7 and once on a 256GB Wifi 9.7. Doesn't seem to be specific to any one app or instance, though I do regularly use YouTube, Safari, and split screen, which have all been mentioned here. I don't think it's a hardware issue, since it's just a partial restart (mine lets me use Touch ID to log back in), but who knows. I just bought my 256GB today from Apple, so it seems unlikely that Best Buy would know about this issue and pull stock before Apple even did.
     
  25. jekjones1558 macrumors 6502

    Joined:
    Sep 27, 2010
    #75
    I called Applecare today about my 128 GB 9.7 wifi and the restart issue. I was told to restore and if I still have the problem I should call back with case # to start a return.
     

Share This Page