iPad Pro iPad Pro M4 replacement issues

[ipad-user247]

I took my iPad Pro M4 into my local Apple Store for a screen repair on 2nd May through AppleCare. The device was shipped to a service centre instead of the usual replacement I've had over the last few years — it was looked at and decided to be replaced after a few days, but now I'm being told they don't have replacements available and it's going to be 4 weeks until they have one that can be shipped.

Has anyone had this issue before or know of any solution? I use my iPad as my daily device for everything from work notes to the usual consuming content, and being without my primary device for that amount of time seems wild.

I know there are issues with supply chain but this feels extreme.

 

[Chevyguy2021]

Ask for a replacement instead of a repair. If no replacement is available, sounds like they should get you an M5 lol

 

[FreakinEurekan]

They will upgrade it to a newer model if the replacement takes too long.

The tricky part, of course, is negotiating what constitutes "too long." You're closing in on 3 weeks already, so presumably your replacement is due in a week or so. At this point, it's probably best to just let that happen - but if the deadline slides any further I'd certainly push for an upgrade.

 

[ipad-user247]

I went into the store today and they replaced it with an M5. They didnt know when a replacement would be available and the date kept slipping.

 

[vanilla_prison]

Glad you got your problem settled, and congrats on the upgrade!

 

[Ludatyk]

I went into the store today and they replaced it with an M5. They didnt know when a replacement would be available and the date kept slipping.

And I’m curious what happened to the screen on the M4?

 

[Christopher Kim]

Yep good to hear. Apple often will "do the right thing" with its AC+ members, eg. replacing with a newer device if they can't repair in a reasonable period of time, even if according to the letter of the law, they don't have to.

One of the reasons I really like AC+ - an extended warranty with anyone else (eg. Best Buy, or other electronics warranties that are often 3rd parties), you can pretty much guarantee they wouldn't do that, but hold to the letter of the law of what it's in the agreement.