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iPad Pro iPad Pro Screen Issue

Even Longer

Even Longer

macrumors 6502
Original poster
Dec 12, 2012
487
441
Heidelberg
Hi guys,

I just discovered a very annoying issue on my iPad Pro's screen: there is a spot in the upper area near isight camera (where the clock is displayed on the lock screen), which reacts with lcd pressure distortion even on lightest touch. With normal tap or stylus distortion gets very visible and annoying.

I made some pictures and video, demonstrating that issue.
@All iPad pro owners: can you confirm that on your devices or I just got a defect one?

Video here: https://dl.dropboxusercontent.com/u/7937965/ABBB6866.mov

Thanks a lot in advance!

IMG_0594.JPG
IMG_0593.JPG
IMG_0595.JPG
 
Have two units right now (one is going to someone else, I'm not that crazy) and they both show some LCD distortion at certain points on the screen (different areas, except both showing the effect on the right side corners).

Our ideas of light pressure may differ though. It doesn't seem to happen with light touches, but I wouldn't say it requires excessive force either. If you're seeing it with touches you'd describe as "gentle" I would say it's not normal.
 
gonna test mine later on this evening, although not sure it's "normal usage" thumping on the screen like that....
 
Atomic Walrus said:
Have two units right now (one is going to someone else, I'm not that crazy) and they both show some LCD distortion at certain points on the screen (different areas, except both showing the effect on the right side corners).

Our ideas of light pressure may differ though. It doesn't seem to happen with light touches, but I wouldn't say it requires excessive force either. If you're seeing it with touches you'd describe as "gentle" I would say it's not normal.
Click to expand...


there's nothing gentle about it, see video :cool:
 
I too have this issue, down the middle of the screen, normal pressure causes the lcd ripple effect in two places.

I'm worried that once my pencil arrives the extra pressure will make it worse.

I think I'm going to exchange it.
 
Nope, nothing like this. However, if I press really hard in the center of my screen, I can see a brief ripple after I lift my finger off. I don't consider this a defect though. Be realistic people. This is a really large piece of really thin glass. Thin glass will flex - can't violate the laws of physics - and this will probably cause some image changes. As long as it isn't permanent, I won't sweat it. Try it out on any large LCD screen - your other iPads, your TV, your Macbook/other notebook. Heck, even your iPhone will if you push hard enough.

That said, the OP's looks like it may be a real defect. It shouldn't distort on light pressure or from using a stylus.
 
Last edited:
Yeah as I said and just following up after checking my iPad Pro this is definitely a defect and you should get it exchanged. I can press as hard as I can and nothing even similar happens on my screen
 
Even Longer said:
@All iPad pro owners: can you confirm that on your devices or I just got a defect one?
Click to expand...
Just noticed this problem on my iPad Pro but on the opposite side of the screen. Looking at the iFixit teardown the locations appear to match up with screws holding down the EMI shield covering the logicboard. I suspect some haven't been screwed down completely.
 
fm_carv said:
Yeah as I said and just following up after checking my iPad Pro this is definitely a defect and you should get it exchanged. I can press as hard as I can and nothing even similar happens on my screen
Click to expand...
I'm not sure if I believe this. I have seen it on display units and I have it on mine when I draw with the pencil hard.

Does anyone have word from Apple if this is a defect?
 
fm_carv said:
Yeah as I said and just following up after checking my iPad Pro this is definitely a defect and you should get it exchanged. I can press as hard as I can and nothing even similar happens on my screen
Click to expand...
I simply don't believe that.

It happens on all the iPad Air 2's and iPad Pro's that I have used - especially along the edges of the screen. But it does not happen when touching the display normally - only when you press a bit hard with you finger or pencil. And when the devices are so thin and large, I guess it is almost impossible not to get some sort of distortion when pressing hard on the display.
 
For people who are concerned: It won't do any harm. There's an ancient internet warning about damaging LCD panels by touching them, but this mainly applies to exposed LCD panels (which you won't see unless you're taking a device apart).

If you're ever had a matte LCD panel (older MBPs, lots of desktop monitors) you might have noticed that these panels just have a soft screen protector over the LCD layer. You can distort the screen by pressing into it, but good luck causing any damage without putting in a serious effort (or whacking it with the corner of something).

Try pressing on a Surface Pro screen if you want to see real panel distortion. That glass is like plastic wrap.
 
Branskins said:
I'm not sure if I believe this. I have seen it on display units and I have it on mine when I draw with the pencil hard.

Does anyone have word from Apple if this is a defect?
Click to expand...

What do you mean you don't believe it?

I'm saying to you that my iPad Pro doesn't have any distortion on the screen when I press hard on it.

if you or anyone else doesn't believe this its your problem mate....
 
Last edited:
fm_carv said:
What do you mean you don't believe it?

I'm saying to you that my iPad Pro doesn't have any distortion on the seven when I press hard on it.

if you or anyone else doesn't believe this its your problem mate....
Click to expand...

You claimed that you don't get any distortion when pressing hard on the screen. Please record a video of it so you can prove all of us wrong...
 
fm_carv said:
What do you mean you don't believe it?

I'm saying to you that my iPad Pro doesn't have any distortion on the seven when I press hard on it.

if you or anyone else doesn't believe this its your problem mate....
Click to expand...
I don't have a problem but you are the only one saying you don't see it. I fear everyone obsessing over this thinking it's a problem and then exchanging many times only to keep seeing it
 
Here comes an update. I got the above unit replaced and also received two more iPads Pro for my company.

My observations so far:

- replacement unit has a small white spot on the screen, shining brighter than the rest, looks like a big dead pixel but inside out. Seems to be common on many iPads before and is quite annoying, especially on a white background.

- absolute all units (4 in total) had the distortion issue in some degree, but on the new arrived iPads have the pressure sensitive spots all in the lower part of the screen, not on top (like the first one).

Conclusion:

- all tested iPads Pro were sensitive even to light pressure.

- the first one from my initial post was definitely defect, because the sensitivity was extreme (even on lightest touches).
 
Last edited:
Even Longer said:
Here comes an update. I got the above unit replaced and also received two more iPads Pro for my company.

My observations so far:

- replacement unit has a small white spot on the screen, shining brighter than the rest, looks like a big dead pixel but inside out. Seems to be common on many iPads before and is quite annoying, especially on a white background.

- absolute all units (4 in total) had the distortion issue in some degree, but on the new arrived iPads have the pressure sensitive spots all in the lower part of the screen, not on top (like the first one).

Conclusion:

- all tested iPads Pro were sensitive even to light pressure.

- the first one from my initial post was definitely defect, because the sensitivity was extreme (even on lightest touches).
Click to expand...
From the iPads I've seen I've noticed the distortion you refer to to some degree. Both my wife and I have an iPad Pro each and both exhibit the issue in certain areas when applying pressure. I think mine is worse though since applying light pressure with the pencil in a similar area shown in the image in your original post gives the distortion/rippling. I've got a genius appointment booked for Monday but I'm wondering if it's even worth it if most have this to some degree... :(
 
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