technopimp said:
I don't disagree it's unacceptable there are obvious flaws in a core piece of their core software. My point is, you're treating this a a life-or-death situation when it clearly isn't. You obviously WANT to do your work on an iPad. A lot of people in my office would LIKE to have iPads instead of their PCs as well. But they don't NEED them.
What changed it from a small irritation to a large one for you is the fact that you were working on a site that wasn't saving your work. I wouldn't do work on ANY device that could cause my work to be lost from a crash, as I understand and expect that it WILL happen.
Was I venting just a tad when I started this thread? Yes. And was my data loss a precipitating factor? Yes. But lets see the forest for the trees. We've already gotten on the same page re: it's unacceptable to have obvious flaws in a core piece of core software. Now if it were that iOS had this shortcoming from day one I'd say okay, whatever, I have to accept it as an idiosyncrasy of the tablet format and maybe they'll work it out somewhere down the line.
Problem is, that's simply not the case. My iPad 4, just before iOS 7, was flawless. Didn't crash once from January, when purchased, until the update. New version of iOS and now the thing's a basket case...literally about two rungs up the ladder from the iPad 1 it replaced.
This is the primary source of frustration and what I find absolutely unacceptable...it's even more frustrating I can't downgrade to the former version that "just worked."
The fact I lost a lot of data one morning had everything to do with a decision I made to depend on a faulty piece of software. We've established this. But my discontent didn't just blossom out of the aether...it's been something I've dealt with ever since the update and is currently something a lot of people can relate to. Just look at the posts in this thread alone. Users on the newest hardware, let alone those a generation or two back, contending with the same unstable nonsense. Now hit up Google. Pages upon pages of complaints from users on Apple support and other forums.
The point is, if this were Apple circa 2002 maybe I could understand it. Hell if it were Apple circa 2007 I could understand it. But with the sheer dearth of resources at their disposal and the chunk of market share they control how could they release such an obvious dog pile to their consumers? And then, what, make them wait an entire quarter for a meaningful update that may never come?
In either case it seems you're mistaking my passion for "life or death." Like I said in previous posts I've been on Apple computers since I was big enough to sit in front of one and punch keys so I'm clearly invested in their ecosystem and bring to the table a degree of perspective newer converts may not have. I can't, personally, recall a time in the company's history -- especially in the past ten or fifteen years -- where they've been so categorically awful at managing the release of software that, as we've agreed, deals with a core component of functionality.
Apple's pitfalls in years gone by have primarily been isolated to hardware. Indeed with each piece of Apple hardware I buy I almost expect some quirk or deficiency. In recent memory, for example, every single Mac with a slot loading optical I purchased -- mini G4, two powerbooks and an early x86 mini -- either had a defective drive right out the door or had it fail within a year. This from someone who rarely used optical drives for anything. I suspect part of the reason they're not including them anymore, aside from saving a few bucks on each unit sold and ushering people toward the App Store, has to do with the ungodly number of warranty claims they were getting.
Now with the mid-'11 air I'm using it has this highly annoying WiFi issue. Works fine 99% of the time but if you turn on bluetooth good luck getting and maintaining a WiFi signal. Was going to upgrade but it looks like the latest airs have their own wifigate going on. I'll wait.
So why, might you say, do I not jump up and down over these glaring deficiencies? True, they're no doubt irritating and in particular it's beyond me why they haven't nailed WiFi yet...but the big difference between hardware and software comes down to this: As an end user I can find a solution to just about any minor/moderate hardware problem. For the drives it was easy, I just bought a fifteen dollar USB external that still sees use to this day. For the WiFi conundrum I shelled out a few hundred for an uber router that seems to have mitigated the problem. Fairly painless.
Thing is, I've always viewed Apple hardware as a means to an end, the end being
the software, the experience, the interface, the usability. In that sense I can stomach problems existing here in the physical realm because I know either I, or one of Apple's geniuses can typically get to the bottom of it in short order. But software? Forget about it. Like you guys have already stated the only solution to a glaring software issue lies in the "Too bad, deal with it or leave Apple's rarified excellence and move to Windows" sort of thing. But I don't think we should have to deal with it. At the very least we should be allowed to voice our concerns in public forum, a place Apple undoubtedly checks on from time to time. Perhaps it might make them put a finger back on the pulse of their consumers and reevaluate certain methodologies.
Or perhap not, who knows? Apple's history has been one of ups and downs. Maybe this is one bump in the road like many that came before it. Or maybe it's the portent of a slow, steady decline back to obscurity. We really don't know. All I can say is my beloved company has been rather unimpressive these past few years and I hope, for everyone's benefit, they tighten things up a bit.