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Actually Security services in my apt. signed it. They did not check the contents. When i saw and opened, nothing was found.
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They are closed at the moment , can i email them directly.

Well I guess you are SOL. I would not be surprised if someone at the Apt stole it. Next time order for pickup if you live in an apartment and they are signing off on your behalf.
 
I lived in a high rise building before where all packages were signed for by security. UPS would arrive with like 20, 30 packages on a cart and have the person on duty sign for each that required signature on the device. He/she would just sign all really quick and let the driver go, they needed the loading dock clear for others to use. Then they’d look at each box for apartment number and write this little note for the resident to let him/her know a package came. The box were all in a closet and they’d retrieve when you showed the note that was in your mailbox indicating a package. Then you sign for it and take it from them.
I can totally see it being signed for even if it’s empty, I doubt the guard would inspect each box before signing. But Apple didn’t do a good job at all hiding the contents so many people saw that box and knew the contents were small, easy to hide, and very expensive. So tempting for anyone with bad intentions.
Since the serial of the phones is known, can Apple trace who will try to activate/use those and then attempt to find out where the theft occurred?
 
Just a thought - but it’s pretty obvious if a box is empty vs. has an iphone in it. If it were me getting this from my “apartment security folks”, I would‘ve suspected something weird, and taken pictures of all angles of the boxes. Before opening them! Because clearly it was sealed up somehow before the OP got them. This might help in determining where in the process the phones were removed.
 
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For the deniers: The tracking number on one of the boxes is: 1ZE10Y190484955816. (Anyone with a QR code scammer can read it the barcode), also the serial number for the iPhone sent, which is DNPZ8EM2N6XQ, is clearly shown in one of the pictures.

According to Apple's coverage check this device has not yet been activated. The tracking number also reveals that this box left Zhengzhou, China on the 16th (which is where many iPhone 11 shipments are coming from), and arrived yesterday on the 20th. Lastly the name on the box does not match the name of the person who received it. So much of what this user has said can easily be verified.

The question comes down to, why hasn't the iPhone, which is someone where in the wild, been activated yet? That answer will tell us what really happened here.

Here are some photo's of what I mention above:


Screen Shot 2019-09-21 at 3.46.03 PM.png


Screen Shot 2019-09-21 at 3.45.43 PM.png


Screen Shot 2019-09-21 at 3.45.16 PM.png
 
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Did the UPS courier hand you the package in person? Because if they did, didn't you notice that they handed you an empty box?
 
In USA. We always have option to direct fedex or ups hold it at Walgreens or ups store.

isn there an option in the uk?
 
There are a few possibilities here:

  1. What the OP says is true. We can confirm that at least one of those boxes contained a iPhone 11 Pro, which has not yet been activated. We also know that the name of the person that received the box is not the same as the name as the intended recipient written on the box.
  2. The OP has taken the pictures of this legit box from somewhere's else on the internet and claiming it's his own to help fabricate this story. This is difficult to prove as TinEye and google's reverse image search can't find doubles of these images. One could argue that the boxes could still belong to a friend/relative/co-worker. BUT, if the photo's did come from someone they know, this doesn't explain why at least one of the phones have not been activated yet.
  3. The OP has the phones, but claiming that the phones are stolen. The motive for posting the story online and waiting to activate the phones??? Perhaps they're a gift for a family member, and their waiting to give it to them later and thought this would be a fun story to spin?
What does Occam's razor tell you? For me, I'm not sure, but I certainly have no evidence to show that the OP is lying about the situation. But I can't thoroughly deny the other possibilities as well.

As for compensation if UPS and Apple can't do anything, I guess there's always apartment insurance.
 
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Not mentioned.

The first two photos are taken at the security office. Notice the guy in the blue shirt in the background? So OP did this in public view of apartment staff. I am sure had a fit, right away.

Since we know the destination address, we could call and talk to security ourselves... Further the investigation.
 
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This year the phones are so thin that they are virtually invisible.

Joking aside, I'm very sorry that this happened to you. Someone probably stole it en route to you, I'd definitely raise a stink and correct things.
 
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I’m on a first name basis with my UPS driver and I live in a 100 unit apartment. I was using the UPS app to track my delivery. What I thought odd was once he got to my apartment complex, the ups app would update showing the truck in and around all buildings. When I answered the door, for my delivery, he had a hand cart with like 6 other iPhones stacked on it. So instead of driving the truck 20 feet, rinse and repeat, he put all the phones on a hand cart, and was just walking around, making each delivery.

Anyways, long story short, I was chatting with him and joked about him getting a lot of exercise today. And he said, for these apple deliveries, he was required to get signatures at each apartment. They were told they couldn’t just stop at the office and dump them off there and have someone else sign for them. I don’t know if that’s true everywhere but at least here in northern Cali, it was...
 
I’m on a first name basis with my UPS driver and I live in a 100 unit apartment. I was using the UPS app to track my delivery. What I thought odd was once he got to my apartment complex, the ups app would update showing the truck in and around all buildings. When I answered the door, for my delivery, he had a hand cart with like 6 other iPhones stacked on it. So instead of driving the truck 20 feet, rinse and repeat, he put all the phones on a hand cart, and was just walking around, making each delivery.

Anyways, long story short, I was chatting with him and joked about him getting a lot of exercise today. And he said, for these apple deliveries, he was required to get signatures at each apartment. They were told they couldn’t just stop at the office and dump them off there and have someone else sign for them. I don’t know if that’s true everywhere but at least here in northern Cali, it was...

Yes, it seems UPS was making sure to get signatures. I had mine delivered at work which UPS comes every day. The driver just usually drops all the packages off and puts in the name of the office manager. This time he actually made her sign.

But to add to this story, I don't believe the driver should of left it in an Apartment office.
 
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