Did store pickup, originally ordered white but changed my mind and switched it to green. That wasn't an issue last year with the XR, but this year, the person at the Apple store who was helping me clearly must've been new.....she didn't know what she was doing. She didn't even take my XR (she was supposed to, as part of the upgrade program)....just told me to ship it. I was like...where to? Is there a kit? And she was like "it's all online". Then I told her I was going to buy a case, she brought me to the wall of cases and had to ask which ones were for the 11, and brought me to the 11 Pro cases (and said they're all for the 11).....
Called Apple later about the upgrade program mishap, they sorted it out and I had to go back to the Apple store to bring it back, they didn't even have my transaction number and weren't sure how to sort it out. Such a nightmare. Oh well.