Anyone with multiple orders who had an initial “HOLD” on any of them and now it still shows as “PROCESSING,” you may want to call Apple to confirm your orders.
I just got off the phone with Apple regarding 2 orders I placed at the same time; Order #1 had had a “Hold” on it this morning (I had paid with the new Apple Card) Order #2 did NOT (paid with regular credit card). I received an email asking me to confirm my payment info on Order #1 (the Hold order w/Apple credit card) while Order #2 had already changed to “Preparing for Shipment.” This was around 9:30am. I confirmed the payment, but after several hours, there was no change in status to Order #1, so I called Apple to make sure BOTH my orders were OK.
THANK GOD I CALLED! Turns out Order #1 paid with my Apple credit card had been CLOSED, as in, someone at Apple PHYSICALLY CLOSED MY ORDER, even though I had already confirmed my payment info online this morning, and I hadn’t called or text chatted with ANYONE at Apple until now! I specifically got the Apple Credit card to make this purchase, so WTF!! I had NO idea my Order #1 w/Apple card had been CLOSED, I have a high credit limit and very few purchases so that wasn’t the issue. Anyway, if you are STILL seeing “PROCESSING” on any order and it hasn’t changed to “PREPARING TO SHIP,” you might want to call Apple and check. My rep reopened my order so I still have 9/20 ship date, but literally I wouldn’t have known Order #1 had been closed bc I didn’t received ANY notification or email that it had!! Sheesh!!!