Yes.. perhaps the policies are different in India. They will not replace easily.
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iPhone 12 Pro Iphone 12 pro max gap issue between Rim and display - Serious issue?
- Thread starter Guruprasad.r
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Similar issue iPhone 12 pro India. Most of the iPhone 12 are having gaps in a different location. In India, we are paying a very high price compared to other countries still these types of issues are there.
I think this is much ado about nothing. I would assume the water resistance is obtained by a seal on the back side of the glass and not the outside edge. Watch a video of Jerryrigeverything taking apart a new iPhone. He has to actually use the small gap to get his pry tool into to pry the screen off. Then you can see the small lip around the edge of the body that the screen rest/seals on.
My mini only has a gap on the left side . Right side I can’t slide a paper in, no gap.
Actually I can see the difference from left to right side. It’s visually noticeable although minimal.
Is this the case with anyone? Can you visually spot the difference as if the screen is somehow not centered with the aluminum body? Of course it’s a fraction of a hair, but it’s there.
One side only with a gap instead of the hole frame...
Actually I can see the difference from left to right side. It’s visually noticeable although minimal.
Is this the case with anyone? Can you visually spot the difference as if the screen is somehow not centered with the aluminum body? Of course it’s a fraction of a hair, but it’s there.
One side only with a gap instead of the hole frame...
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My 12 Pro Max has this gap issue on the left side. If you look with a light closely you can see the gold parts of the volume buttons and silent button. Contacted Apple Support via text chat. And this was their response. Ridiculous.
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That definitely doesn’t look normal. It looks like the stainless steel band is pulling away from the glass.
I just picked up my 12 Pro yesterday and it doesn’t have any gaps anywhere, front or back.
To not be able to fit a piece of paper in there seems like a lot to ask if i'm being honest. In no way will it effect water resistance since there is an adhesive gasket running along underneath the whole display.
Look at the black gasket along the edge.
Look at the black gasket along the edge.
sounds like a response where theyre just trying to get rid of you and pass you along to another employee that may help lol....... that is not how theyre made. get it replaced.
also, i think you should get that persons contact and complain to headquarters. i know. very KAREN but they cant just be going around saying that its supposed to be like that when its not. legit ive been working w customer service all my life and i can tell theyre just saying that to literally get rid of you lol. ask them who said it was supposed to be like that? sorry idk why im triggered lol
Hi, I tried contacting Apple India and they have denied me replacement as apparently they can't see any gap while the rest of the whole world are fools who agree that there's a gap on my iPhone after seeing it's condition on my video. Never ever gonna buy Apple again as it sucks at after-sale service.
I was checking with the apple store guy. Better you opt for apple care + which 23K. Your device will be protected for two years.. I told him I can able to buy a decent phone like one plus or samsung. During covid, Apple wants everyone to pay for chargers, cases, protection plans. Making their company in profit and customers life gets ruined..
Went to the Apple Store to check the minis on display.
2 of them had the corners with uneven gaps like mine. Tiny tiny difference between left and right side, but it’s there. Again, like the screen is a hair of center from the frame.
I’m beginning to think that it’s better to keep this one instead of going through all the trouble.
it’s not noticeable anyway. You really have to tell someone to look closely and even so they take some time to realize it’s a thing.
My wife said she never would’ve spotted that, and even if she did, she wouldn’t care.
So I guess that tells me something...
2 of them had the corners with uneven gaps like mine. Tiny tiny difference between left and right side, but it’s there. Again, like the screen is a hair of center from the frame.
I’m beginning to think that it’s better to keep this one instead of going through all the trouble.
it’s not noticeable anyway. You really have to tell someone to look closely and even so they take some time to realize it’s a thing.
My wife said she never would’ve spotted that, and even if she did, she wouldn’t care.
So I guess that tells me something...
I don't really have a gap but I noticed that my replacement Mini's display seems to feel slightly different on the backswipe, probably due to the display protuding the tiniest bit more on this one. This can make the backswipe a bit uncomfortable when you start it right at the edge of the display because the rim is pretty sharp.
Try a different Apple store or just contact them again they will give a replacement or fix it. I have had this experience, where one store denied the issue I just went to another one and they promptly fixed it for free.
Did you contact Apple India Support helpline, or did you go to a Apple authorised Store?
This might not be an expectation in India but if you’re buying a top of the range iPhone in India then you’re not struggling with money and thinking about a charger or case to come free with a device as a deal breaker is stupid IMHO.
I agree for most phones. This tolerance is probably within normal specs, particularly for repairs. Maybe to allow for expansion of glass in high heat too? My X can fit a very thin piece of paper around most edges and so can my 12 Pro. Some of the other photos of gapping look extreme and warrant a return. If you can fit your nail or credit card in the gap, that is WAY too big.
Apple fined 10 million euros over “misleading” iPhone waterproofing claims | The Financial Express
Criticising Apple for not clarifying its water resistance claims, the AGCM said the claims were true only under certain circumstances.
www.financialexpress.com
I think it is designed this way to create a buffer between the frame and the glass which probably adds to the resistance against breaking when you drop it.
sorry dude, is there any way u can just return it and buy again? otherwise try to speak to another apple agent? or email american apple lmao
no hun, my 12 pro does not have a gap at all. tight seal all around.
That's a good point. There has to be a small gap to account for expansion and contraction. The adhesive sealing the lens will prevent any water from entering the phone. No gap at all would be a different problem. I don't see any issue at all.