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iPhone 16 Pro Bug Causing Random Freezing and Restarts
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I still suggest waiting for the official release of iOS 18.1 and doing a DFU restore without importing an iCloud backup.
I went to see the genius who said the phone's broken as it has failed the test. I've returned the device.
it will only show failed on that test if its due to HW. if a device Panic's it can do it for many different reasons. But for ipads and iOS device it looks specifically for HW related crashes.
I have an iPhone 14 pro max. The system had been experiencing some issues (random restart) earlier in the summer. I updated to 18.01 about 2 weeks ago. That same day I had a few restarts. Then my family traveled to Washington DC. During the trip, the phone began restarting 10-30 times per day. Apple Store advised me that while no panic logs were present it was clearly not stable and was a backboard replacement (about 2/3 the cost of a new phone so not worth it).
The rebooting I saw in the past would tend to be less frequent and would go away after a day. It became incessant. Perhaps 18.1 or the next iteration will solve the issue. As it is, we purchased a new (old) phone model so I do have a working device. The issue on the old phone was so bad it locked during a factory restore. After four days, I was able to get software on it again. If this was in fact a software issue from Apple, they should make good for customers.
The rebooting I saw in the past would tend to be less frequent and would go away after a day. It became incessant. Perhaps 18.1 or the next iteration will solve the issue. As it is, we purchased a new (old) phone model so I do have a working device. The issue on the old phone was so bad it locked during a factory restore. After four days, I was able to get software on it again. If this was in fact a software issue from Apple, they should make good for customers.
Hey thanks for the info. Just FYI I did end up installing the 18.1 beta and I have not been able to replicate my freezing and slow down issue all day today. I've taken about 100 random photos and videos. If it happens again I will take it in but fingers crossed
My dad, 60+, would freak out if I would’ve let him update. My mom is none the wiser because she uses only 1% of the iphones functions. So, there are many different reasons why people use an iPhone.
Why on earth would a software update cause a backboard replacement? Unless there is a faulty component that was within tolerance limits before but no longer within after update? What part if so?
How did it start? I haven’t updated to 18 yet, because…you know. But recently my camera app has,become “buggy”. Changing lens on screen and the right lens is highlighted after, but the previous lens for is shown on screen. I have to toggle between them and then it does this brutal jump between the two, no smooth transition.
I fully agree. As an EE, this is beyond frustrating. In fairness, since July the phone from time to time would reboot randomly over the course of an hour. Then it would be stable for a few weeks. No panic logs registered. It was actually mostly OK after 18.01, although that evening it did reboot a few times shortly after pushing an update to my Apple Watch. The phone was hanging in well as a GPS on a 6 hour drive to DC-until we hit Connecticut Avenue about a mile and a half from the hotel. Since that time it never fully recovered. Let's see what happens when 18.1 comes out!
Of course Apple would never say what part was wrong. It's like the auto mechanic years ago (when I didn't own an OBDii reader) who couldn't diagnosis a check engine light. In the mean time, if one opened the hood, it was clear that the spark plug wires in a prior repair were placed too close to the engine housing and had begun to melt and arc. As I didn't have a garage at that point in my life, I had the work done at the garage (weather conditions at my apartment not conducive to a repair at that point). I think it's a sign of the times.
Did I mention that in a prior visit to the Apple store one of the reps looked up an error code on Reddit?
Sigh...It's a racket!I fully agree. As an EE, this is beyond frustrating. In fairness, since July the phone from time to time would reboot randomly over the course of an hour. Then it would be stable for a few weeks. No panic logs registered. It was actually mostly OK after 18.01, although that evening it did reboot a few times shortly after pushing an update to my Apple Watch. The phone was hanging in well as a GPS on a 6 hour drive to DC-until we hit Connecticut Avenue about a mile and a half from the hotel. Since that time it never fully recovered. Let's see what happens when 18.1 comes out!
Of course Apple would never say what part was wrong. It's like the auto mechanic years ago (when I didn't own an OBDii reader) who couldn't diagnosis a check engine light. In the mean time, if one opened the hood, it was clear that the spark plug wires in a prior repair were placed too close to the engine housing and had begun to melt and arc. As I didn't have a garage at that point in my life, I had the work done at the garage (weather conditions at my apartment not conducive to a repair at that point). I think it's a sign of the times.
Did I mention that in a prior visit to the Apple store one of the reps looked up an error code on Reddit?
Me : they do this on purpose only to sell more AppleCare+. Also me, I’m so glad I have SppleCare+ so I do have to worry about ANYTHING. 😎
I had iOS 18.1 RC on my iPhone 16 Pro and since then no crashes or restarts. Yesterday evening I installed 18.1 public release and also had a different build number. And lo and behold, today I had my first crash and restart again. Had no problems with the beta 18.1 RC for a week. And now everything is starting again with the public release 😡
my 16 Pro Max crashed on both iOS18.1RC and now on the actual release for the first time today. This is starting to look like a hardware issue.
It could be a hardware problem. But what gives me some hope that it could be a software problem is that some iPhone 15 users have also reported the same crashes and freezes since they installed iOS 18. Let's see if Apple responds with another update. Otherwise, thanks to Apple Care, I will have my 16pro replaced as often as I like until I get a working iPhone.
My 16 pro max has done it 3 times now on iOS 18.1 one hard restart and 2 restrings. Hopefully it’s a software bug.
Hi. I'm still experiencing kernel panics on 18.1 and even after updating to 18.2 beta, I'm still experiencing kernel panics.
The panic string says: [panic(cpu 4 caller 0xfffffff04fc66ae8): "apcie[2:wlan]::handleCompletionTimeoutInterrupt: completion timeout linksts=0x8b000001 pcielint=0x30812420 linkcdmsts=0x00000543 (ltssm 0xd=RCVRY_LOCK)\n" @AppleT8140PCIePort.cpp:1337]
I'm pretty sure there's something wrong with the PCIe and wifi modules. The problem is that there's no office in my country where I can take the phone apart and check if it's okay. My iPhone's country of manufacture is listed as China, and Apple should immediately conduct a full hardware inspection of all of its products.
But the problem is that Apple is too much of a software company. It's a bit strange that they still approach this problem from a software perspective. They always make sure to explain in detail in the release notes when they fix any issue.
However, in the case of the iPhone 16 kernel panic, they only say that it was fixed in 18.1, but they don't explain in detail where the issue occurred and how it was fixed. I guess it's clear that they don't know the cause of this issue properly.
I am aware that many people in my country are having this issue and are still experiencing kernel panics despite replacing them. What they all have in common is that they are all experiencing sudden restarts when they are overheating, such as while gaming, GeekBench, CarPlay, or charging. In fact, if the soldering is bad, the chipset can fail at a certain temperature. I would rather see this as an assembly defect at the manufacturing stage than a software one.
The panic string says: [panic(cpu 4 caller 0xfffffff04fc66ae8): "apcie[2:wlan]::handleCompletionTimeoutInterrupt: completion timeout linksts=0x8b000001 pcielint=0x30812420 linkcdmsts=0x00000543 (ltssm 0xd=RCVRY_LOCK)\n" @AppleT8140PCIePort.cpp:1337]
I'm pretty sure there's something wrong with the PCIe and wifi modules. The problem is that there's no office in my country where I can take the phone apart and check if it's okay. My iPhone's country of manufacture is listed as China, and Apple should immediately conduct a full hardware inspection of all of its products.
But the problem is that Apple is too much of a software company. It's a bit strange that they still approach this problem from a software perspective. They always make sure to explain in detail in the release notes when they fix any issue.
However, in the case of the iPhone 16 kernel panic, they only say that it was fixed in 18.1, but they don't explain in detail where the issue occurred and how it was fixed. I guess it's clear that they don't know the cause of this issue properly.
I am aware that many people in my country are having this issue and are still experiencing kernel panics despite replacing them. What they all have in common is that they are all experiencing sudden restarts when they are overheating, such as while gaming, GeekBench, CarPlay, or charging. In fact, if the soldering is bad, the chipset can fail at a certain temperature. I would rather see this as an assembly defect at the manufacturing stage than a software one.
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Apple has sent a letter to repair shops, saying that this is a software issue, so it is difficult to exchange or repair it anymore. In order to receive service, the system stability check must show an abnormality, but even though kernel panics occur every day, the stability check says it is normal, and service is denied.