After the Carrier did the reset was it fixed?hope you get it resolve at Apple Store I'm sure they will have try setup as new.
Incidentally, this issue came to my attention. Perhaps you could consider having your carrier reset your eSIM. This was a peculiar quirk that I never suspected would work with an eSIM due to some unusual behavior. It may require some re-activation from the carrier. This issue has occurred with an employee I work with during troubleshooting sessions. Apple Genius suggested this as a potential solution. You might want to consider this as a second option or ask an Apple Genius about it if possible.
How did you find that out!? I have maybe a similar problem that the phone gets always warm from light use.
Could it be the mobile phone number only?