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Because people other than Apple have done testing and determined it's a hardware flaw. Apple's "fix" is for something completely different AND the "super ultra mega kung fu grip of ultimate death" crap is, AGAIN, something entirely different, the one thing that Apple actually got right when they proclaimed that it happens to most phones to some degree or another. That you can take a car key, little finger, wire, a ring or anyting conductive, bridge the gap in the band and kill your phone is something unique to the iPhone, something they have yet to even address. That's two actual problems and one Apple made up for some inexplicable reason for those keeping score. The fun part is how Apple says the iPhone 4 is being too generous with the displayed bars even those it shows one on my phone yet gets better reception than previous iPhones that show 2-4. I can't wait to hear whatever Apple is supposed to make sound like plausible truth today! Even BP managed to man up and admit it really screwed up in the gulf, let's see if Apple is more or less of a liar than "big oil". Who's up for a bet? :D

Apart from a few reports on so called tech blogs and websites I have not seen any irrefutable evidence that it is either a hardware or software problem. Hence I suggest we wait for an official response before we all go stir crazy.
 
Apart from a few reports on so called tech blogs and websites I have not seen any refutable evidence that it is either a hardware or software problem. Hence I suggest we wait for an official response before we all go stir crazy.

First of all, I think you meant irrefutable.

Second, we haven't seen any evidence? I bet you would have kept driving your Toyota death trap for months after people were crashing them, right? I mean, Toyota said nothing was wrong with them. They didn't release and "official statement" so there must not have been anything wrong.

AnandTech, Consumer Reports, antenna engineers, and many others have gone on record saying that something is fishy about the antenna, and yet because Apple hasn't said anything, you think it's unproven?

Of course Apple hasn't said anything. They're trying to sweep it under the rug. It doesn't take a genius to see that a software flaw isn't going to cause the phone to lose all signal when you place a single finger over the seam.
 
There is nothing wrong with the iPhone. It's magical.
There will be a fix soon. Stay tuned. One more thing.
Leave Apple alone.
 
Its an interesting conundrum Apple has gotten itself into. They were trying to revolutionize the phone by putting an antenna on the outside, but by doing that they didn't realize the consequences in terms of cell signal. I don't think they deliberately put out the phone knowing about the cell signal problem, and think they were genuinely caught off guard. It was probably a lack of proper testing, maybe even using cases to test it in the wild or having a really strong signal at apple headquarters.

Now though, they have to live with that mistake, and can either keep denying its a big deal while the media and consumer pressure mounts, or address it head on. I think the signal bar software fix was a misdirect and did not really address the issue. I think their best option now is not a recall, since the logistics and cost and bad publicity of that would be huge, more so than what's occuring now. But they can still address it in other ways.

I'd recommend a slight hardware redesign of future iphones to eliminate the problem, and offering current iphone customers either a free bumper, or some sort of monetary reimbursement, maybe a $100 credit at the Apple store. While people will still complain, this solution I think will silence most current users and address the problem for future users. If Apple did this, in a month the issue will be over and people will move on. Right now though, its still simmering in the media and isn't going away.
 
First of all, I think you meant irrefutable.

Thanks, I blame the iPhone's keyboard ;)

Second, we haven't seen any evidence? I bet you would have kept driving your Toyota death trap for months after people were crashing them, right? I mean, Toyota said nothing was wrong with them. They didn't release and "official statement" so there must not have been anything wrong.

They have released an offical statement, hence the global recall on certain vehicles. This only happened after the explored every other avenue. What's more a car possibly being unsafe is a mile away from a piece of electronic equipment on the scale of seriousness.

AnandTech, Consumer Reports, antenna engineers, and many others have gone on record saying that something is fishy about the antenna, and yet because Apple hasn't said anything, you think it's unproven?

You said it yourself, there is something fishy with the antenna. I agree there is something wrong with the iPhone in relation to signal, however be it hardware or software nobody knows. I for one would rather try Apple's official solution (whenever it is released) before having to loose my phone while it is fixed

Of course Apple hasn't said anything. They're trying to sweep it under the rug. It doesn't take a genius to see that a software flaw isn't going to cause the phone to lose all signal when you place a single finger over the seam.

Don't forget Apple knows best :p
 
Hard to say what Apple will do but everyone seems to agree that insulating the connection solves the problem, so...$500,000,000 recall or just give out free 99¢ bumpers.

I don't want a free bumper because they really ugly and there is no use for them ! I just my issue to be fixed (very slow data)
 
How many iPhones have Apple sold? They have said they think its a software issue. Before they start an expensive recall procedure they will explore all other avenues.

This is not a software issue... This is a physical hardware issue, if they release any software update it would only mask the problem. The only way would be if they moved the antennas.

As for me... I do get the drop bars by doing the grip of death but it hasn't bothered me yet.
 
The software solution will be for Apple to never show more than 1 bar of signal strength, no matter how good the coverage is. That way if a call gets dropped cuz of the grip-o-death, then it won't be a surprise because people will think "oh, i only have 1 bar...must be a coverage area issue and therefore is AT+T's fault". And if your call stays connected the whole time, even with just 1 apparent bar, then you think "wow this phone is awesome and I was able to complete my call even with only 1 bar!" Either way, Apple wins.
 
Are you serious.....Why should I have to buy an accesory for something that is advertised as a WORKING PHONE.....hell it even has it in the name i"phone"

Try reading my scenario again. I said the 3 choices (#3 is theoretical but 1 and 2 are real) are:

1) Return
2) live with it with no bumper (what I'll likely do because mine as most works)
3) Apple gives out free bumpers

What part of my scenario requires you to buy anything?
 
This is not a software issue... This is a physical hardware issue, if they release any software update it would only mask the problem. The only way would be if they moved the antennas....

...and your degree in RF engineering is from what school and please point us to the testing procedures you used to arrive at your conclusion?:eek::D
 
... software issue, signal bar algoryhthm..... really.
:D

Yes, SOFTWARE FIX can help: The areas with low signal is the main problem. In the areas with very strong signal, I could not even kill one bar. I think I was causing some attenuation, but because the signal was so strong it did not budge. However, when in the area of low signal, it is possible to send the phone searching for signal and hence drop the call. This tells me that Apple is right about the need to have a software fix. The Consumer Report did a controlled experiment, but they did not share how large the drop in signal was.

None of you know how the antenna signals are programmed to work with IP4 hardware and software. Here is the scenario - you hold the phone at the lower-left corner and create significant attenuation - The only way you observe that is by seeing signal bars dropping. Presently, I suspect the OS does not smooth this attenuation, sending the phone searching for some less troubled frequency. In the process you may loose your call or slow down the data speed - both are on the same antenna (I presume). Now with an appropriate software fix, this attenuation can be processed such that phone does not react to it in such a dramatic fashion - result - call continues, data flows - nothing is lost, just few bars

So unless after Apple release the promised patch and it will fail to partially solve the issue (I agree with Apple that every phone has some attenuation) I suggest staying away from mass hysteria. People who return the phones are just dumb, IMO, just look at Consumer Report - it the BEST smart-phone around in every category.
 
...and your degree in RF engineering is from what school and please point us to the testing procedures you used to arrive at your conclusion?:eek::D

Mask the problem - so what? What exactly the average consumer wants - no or few dropped calls and appropriate data speed? If that is sustained who cares where antenna is?
 
Free bumpers is not a solution. I don't want a bumper on my phone and I shouldn't be forced to put one on it, whether it's free or not, so that I can make a call.

Bingo. It's their mistake. Unfortunately, a very expensive mistake. Plus giving out free bumpers is not a solution. I wouldn't be surprised if they're already far along in the process for laying down the plans on the new phone. The sheer popularity of this phone is a double-edged sword when it comes to recall time.
 
...and your degree in RF engineering is from what school and please point us to the testing procedures you used to arrive at your conclusion?:eek::D

Actually most of the people hired at PA companies are EE and CS. That's from what my friend told me. You can bet that RMAs have been sent to the semiconductor company to see what can be done or if it's feasible to even try to fix the issue. No matter how small the issue is these phones are sent in. Every PA company wants a zero return metric. That's the goal they set forth when designing anything. The market is small so companies fight fiercely to gain market share.
 
Yes, SOFTWARE FIX can help: The areas with low signal is the main problem. In the areas with very strong signal, I could not even kill one bar. I think I was causing some attenuation, but because the signal was so strong it did not budge. However, when in the area of low signal, it is possible to send the phone searching for signal and hence drop the call. This tells me that Apple is right about the need to have a software fix. The Consumer Report did a controlled experiment, but they did not share how large the drop in signal was.

None of you know how the antenna signals are programmed to work with IP4 hardware and software. Here is the scenario - you hold the phone at the lower-left corner and create significant attenuation - The only way you observe that is by seeing signal bars dropping. Presently, I suspect the OS does not smooth this attenuation, sending the phone searching for some less troubled frequency. In the process you may loose your call or slow down the data speed - both are on the same antenna (I presume). Now with an appropriate software fix, this attenuation can be processed such that phone does not react to it in such a dramatic fashion - result - call continues, data flows - nothing is lost, just few bars

So unless after Apple release the promised patch and it will fail to partially solve the issue (I agree with Apple that every phone has some attenuation) I suggest staying away from mass hysteria. People who return the phones are just dumb, IMO, just look at Consumer Report - it the BEST smart-phone around in every category.

OK let me open your eyes as to why this is a hardware issue. First, Consumer Reports did clearly show in their tests that the signal degraded -20db which coupled with a weaker signal to start with can drop calls/data connectivity.

Your assumption that a software fix can somehow "smooth out" this signal display and affect the signal reception is flawed. When the two different antenna bands (wifi/BT, 3G) are bridged by human contact, metal, etc. what actually happens is the impedance of each antenna is changed/de-tuned causing the received/transmitted signal to lose its optimal radation pattern the antennas were designed for (a.k.a antenna deloading). Because cellular technology uses low level signals to reduce human RF exposure, cell phone antennas are designed to provide an optimal impedance so the maximum amount of signal can be transferred between the RF front-end electronics and the radiating antenna.

Software can control many, many things. But it cannot change the laws of physics or that of RF emissions.
 
OK let me open your eyes as to why this is a hardware issue. First, Consumer Reports did clearly show in their tests that the signal degraded -20db which coupled with a weaker signal to start with can drop calls/data connectivity.

Your assumption that a software fix can somehow "smooth out" this signal display and affect the signal reception is flawed. When the two different antenna bands (wifi/BT, 3G) are bridged by human contact, metal, etc. what actually happens is the impedance of each antenna is changed/de-tuned causing the received/transmitted signal to lose its optimal radation pattern the antennas were designed for (a.k.a antenna deloading). Because cellular technology uses low level signals to reduce human RF exposure, cell phone antennas are designed to provide an optimal impedance so the maximum amount of signal can be transferred between the RF front-end electronics and the radiating antenna.

Software can control many, many things. But it cannot change the laws of physics or that of RF emissions.

Do you think that because it is a hardware issue that some us have slow data ?or is it network related ? TIA
 
OK let me open your eyes as to why this is a hardware issue. First, Consumer Reports did clearly show in their tests that the signal degraded -20db which coupled with a weaker signal to start with can drop calls/data connectivity.

Your assumption that a software fix can somehow "smooth out" this signal display and affect the signal reception is flawed. When the two different antenna bands (wifi/BT, 3G) are bridged by human contact, metal, etc. what actually happens is the impedance of each antenna is changed/de-tuned causing the received/transmitted signal to lose its optimal radation pattern the antennas were designed for (a.k.a antenna deloading). Because cellular technology uses low level signals to reduce human RF exposure, cell phone antennas are designed to provide an optimal impedance so the maximum amount of signal can be transferred between the RF front-end electronics and the radiating antenna.

Software can control many, many things. But it cannot change the laws of physics or that of RF emissions.

So I thought I'd chime in since I do this sort of stuff professionally. While you're correct that you're detuning the antenna, you should realize that your hand is doing that no matter WHERE on the antenna you're gripping.

A more realistic cause would be that bridging the gap presents a sudden RF mismatch which sends the firmware into fits. It is realistic to believe that the total signal dropout occurs because the iPhone software is TELLING it to dropout while looking for a different channel with less attenuation.

I agree with you that software can't change the laws of physics, but I also agree with iphonetester in that the relationship between hardware and software is being blurred and software CAN have a huge effect on RF performance.

Overall I'm optimistic but skeptical about whether a future software fix is forthcoming or even possible. We have no facts about the detailed design. The only thing we know is that something in the hardware/software system is giving us signal dropouts.
 
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