This is very bad, adding the bumpers will probably not fix it because the issue can be replicated by just holding it in your palm without touching the antenna. If I leave the phone on the couch arm rest, a tv tray, or the table, I get 5 bars even at my house which in the past I've gotten terrible reception.
When I go to pick it up, keep in mind I'm laying it flat on my palm, the bars slowly decrease all the way to 1 or 0. I tested out call quality and it did drop some of the conversation.
This also was happening with wi-fi, with the data turned off. I tested it by viewing hd trailers on youtube. The trailer would load fine when laying flat, but as soon as I picked it up the progress bar would slow and then stop.
Danger Will Robinson, Danger