On the phone with Tier 2 support after going over, in great detail, the problem I and most of us are having with not being able to handle our phones without losing connection. Spoke to a level 1 tech who once heard my problem in detail, forwarded me to tier 2 supervisor who is handling the return. They are in the process of setting up an overnight replacement and are looking into the issue. EVERYONE who has this problem should be on phone with Apple about this. Don't just bitch on here, bitch to Apple. They are very interested in this and willing to listen, so CALL! Not sure a replacement will fix it, but the more they have to send out, the more they will want to remedy the problem.