iPhone 4 replacement

brimoody

macrumors newbie
Original poster
Jul 1, 2011
28
0
Virginia
Hello,

My music app that comes with the iPhone isnt working properly. I did a factory restore with no luck. Spoke with Verizon and they wanted to replace my phone. I told them no because I wouldn't be home to sign for it. I have an appointment at the apple store today for them to look at it. If they replace it do I get a phone while I am in the store and will this phone be new or refurbished? Any chance they would give me a 4s instead of my 4? :). I know that's a stretch! Thanks!

Brian
 

wordoflife

macrumors 604
Jul 6, 2009
7,563
34
Most likely will be a refurbished version, but it will look like brand new. And no, it is extremely unlikely they will give you a new model. Sometimes they even have stock replacements for the First gen iPhone which is 5 years old!
 

brimoody

macrumors newbie
Original poster
Jul 1, 2011
28
0
Virginia
Most likely will be a refurbished version, but it will look like brand new. And no, it is extremely unlikely they will give you a new model. Sometimes they even have stock replacements for the First gen iPhone which is 5 years old!
Wow! I'm impressed if they keep those in stock! I did see they are only selling 8gb iPhone 4's. I have a 16gb so I would assume it probably won't be brand new. Where do the refurbished phones come from? Thanks for the response.

Brian
 

reclusive46

macrumors 65816
Apr 14, 2011
1,094
37
Canada
Wow! I'm impressed if they keep those in stock! I did see they are only selling 8gb iPhone 4's. I have a 16gb so I would assume it probably won't be brand new. Where do the refurbished phones come from? Thanks for the response.

Brian
They are not refurbished...Remanufactered. Everything you see on the outside is new. Just maybe the A4 processor was reused in making it etc.
 

ET iPhone Home

macrumors 68040
Oct 5, 2011
3,766
502
Orange County, California USA
Refurbished phones come from people whom have returned their iPhones due to issues. The iP4 you currently own and will be exchanging will soon be classified as a refurbished phone and someone will be the proud owner of it.
 

Moccasin

macrumors 6502a
Mar 21, 2011
945
175
Newcastle, UK
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Actually the chassis isn't new. My chassis is damaged by one of the antenna breaks. A bit annoyed I didn't spot it when I had it swapped but ho hum.

As well to check your's before accepting it.
 

Stealthipad

macrumors 68040
Apr 30, 2010
3,223
7
Not a doubt they will have a refurb for you. There are tons of iPhone 4 units out there. You will not be able to tell it from new.

You are right a 4S is a stretch. They would have to have zero 4 units and that is not going to happen.
 

wordoflife

macrumors 604
Jul 6, 2009
7,563
34
Wow! I'm impressed if they keep those in stock! I did see they are only selling 8gb iPhone 4's. I have a 16gb so I would assume it probably won't be brand new. Where do the refurbished phones come from? Thanks for the response.

Brian
When you turn in your iPhone 4, it will be sent to Apple where they will fix any underlying issues, make it look brand new (basically replace the whole exterior + battery), and send it to another store as a warranty device. That's how they come. And speaking out of experience, they have many in stock, even of older versions. I think it would be hard to find a replacement 1st gen device at any of the stores, but trust me, they're there.

FYI ... my iPod nano and iPhone 3GS were both refurbished and they looked like brand new! You can't tell at all.
 

/user/me

macrumors 6502
Feb 28, 2011
496
0
Not a doubt they will have a refurb for you. There are tons of iPhone 4 units out there. You will not be able to tell it from new.

You are right a 4S is a stretch. They would have to have zero 4 units and that is not going to happen.

In addition to that, OP might have to pay an additional fee for the 4s.
 

brimoody

macrumors newbie
Original poster
Jul 1, 2011
28
0
Virginia
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/user/me said:
Not a doubt they will have a refurb for you. There are tons of iPhone 4 units out there. You will not be able to tell it from new.

You are right a 4S is a stretch. They would have to have zero 4 units and that is not going to happen.

In addition to that, OP might have to pay an additional fee for the 4s.
What would apple charge me to "upgrade" since I will need a replacement anyway?
 

lordofthereef

macrumors G5
Nov 29, 2011
12,913
3,482
Boston, MA
Don't give the OP and other posters false hope. This won't happen.
+1

Better chance of pigs flying. Even if they are out, I don't believe they HAVE to give you a replacement then and their. They could easily send it out and have a replacement shipped to them/you.

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What would apple charge me to "upgrade" since I will need a replacement anyway?
They won't. This isn't going to be an option, guaranteed.
 

labman

macrumors 604
Jun 9, 2009
7,786
1
Mich near Detroit
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What would apple charge me to "upgrade" since I will need a replacement anyway?

Apple will replace same model, same color, same size. They don't have exceptions. So unless you have a upgrade and then sell your replacement. Your getting the i4. Also the 4s is still in short supply.
 

lamboman

macrumors 6502
Aug 13, 2011
394
2
They will not replace your 4 with a 4S, full stop. Just an exact replacement of what you have.

As for the problem you are having, have you done a completely clean install? This is a very strange problem...but hey, if they can fix it or it gets replaced, no harm done!
 

/user/me

macrumors 6502
Feb 28, 2011
496
0
Don't give the OP and other posters false hope. This won't happen.
I wasn't trying to give them false hope, merely stating that in the extremely unlikely chance that they didn't have a 4, they wouldn't just upgrade OP's phone for free..
 

acfusion29

macrumors 68040
Nov 8, 2007
3,128
1
Toronto
I wasn't trying to give them false hope, merely stating that in the extremely unlikely chance that they didn't have a 4, they wouldn't just upgrade OP's phone for free..
It's literally not possible. If they don't have it in stock, they would order one for him and he would have it the next day.
 

thunderbunny

macrumors 6502a
Jul 15, 2010
616
0
Cheshire, UK
If Verizon are going to replace with a brand new unit I'd make every effort to do that. Regardless of people saying they're good as new my replacement 3G had to be replaced again (twice), my 4 replaced once again. So far the replacement 4S seems to be fine so I only got a proper functioning replacement 25% of the time. Maybe I'm just unlucky....
 

Edge1978

macrumors 6502
Sep 11, 2011
374
37
I would be EXTREMELY hesitant about having Verizon replace it for you. My Aunt's iPhone 4 kept getting a pop up saying that the accessory wasn't compatible with her device yet there was nothing plugged into it. When she told me that Verizon would replace it, I found it odd but seeing I have AT&T I don't know what Verizon's protocol is. I know with AT&T after 30 days you are instructed to take it Apple.

She received the replacement and I went to her house to set up the new device. There was NOTHING wrong with her old device only getting the pop up. a few weeks later she received her bill with $300 added on. They claimed her iPhone 4 was in worse shape than what was reported. Dents on the iPhone, water damage. I couldn't believe it as I had fully checked the iPhone before she shipped it. Needless to say after multiple talks with Supervisors and Managers they agreed to drop the fee, but she will no longer return her iPhone to Verizon, she will go to the Apple store from now on because of that situation.
 

Leonard1818

macrumors 68020
Nov 15, 2011
2,459
401
I would go with apple.

I believe Verizon uses Asurion for their reman./refurb phones which is NOT the same as an apple refurb replacement. I could be wrong -- perhaps they're sourced from the same "refub" company (if apple does that in-house or whatever).

I just know that I had a friend who had a samsung android phone. She ended up swapping the replacement/refurbs so many times they upgraded her to a samsung droid charge (4g). She's already had that one replaced once too... she's getting an iPhone ASAP so that she can work with Apple directly if/when something happens.

I got a refurb phone from verizon for a software issue. While I was waiting for my replacement I took it upon myself to Download odin and the stock flash and reflashed my phone myself. Problem solved. Got the refurb and while it looked good cosmetically, the volume was WAY lower than my existing handset. I sent the refurb back.

Got an applecare with the iPhone. Had Verizon do my first swap for a faulty phone since they vowed to replace with a brand-new, in box (which they did). Quickly dropped my $10/mo. insurance with Verizon and plan to work with Apple should I need to in the future. From my brief interaction with Apple customer service, I can say that I'm impressed thusfar.
 

reclusive46

macrumors 65816
Apr 14, 2011
1,094
37
Canada
To be fair a family member went through about 4 iPhones and when she found out her 4th one had dust behind the backplate of the White iPhone 4(32Gb) she called them up. The Applecare advisor put her through to a supervisor and he sent her an iPhone 4S in the mail. They even upgraded it to the 64Gb model. She then had 30 days to back the iPhone 4.
 

Jordan921

macrumors 601
Jul 7, 2010
4,669
1,461
Bay Area
Hello,

My music app that comes with the iPhone isnt working properly. I did a factory restore with no luck. Spoke with Verizon and they wanted to replace my phone. I told them no because I wouldn't be home to sign for it. I have an appointment at the apple store today for them to look at it. If they replace it do I get a phone while I am in the store and will this phone be new or refurbished? Any chance they would give me a 4s instead of my 4? :). I know that's a stretch! Thanks!

Brian
They won't be giving you a 4S as a replacement for your 4.
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,532
At the iPhone hacks section.
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What would apple charge me to "upgrade" since I will need a replacement anyway?
They will not give you that option.
There is no refurb upgrade replacement fee.
You will receive the same model, storage and color you have now.
Its their policy. I dont get why people think they are entitled to a newer replacement instead?
 
Last edited:

AlphaDogg

macrumors 68040
May 20, 2010
3,416
7
Ypsilanti, MI
They won't be giving you a 4S as a replacement for your 4.
This. I went for a replacement for my 3GS and the genius accidentally opened a 4 box. Even though he opened it, he did not give me the 4. He went in the back and returned with another 3GS.

I have had my 3GS when the 4 (and then later, the 4S) were newer models. All of the 3 or 4 times that I had my 3GS replaced, the genius gave me an model identical to my iPhone. OP: You WILL be getting an iPhone identical to yours. Don't get your hopes up.
 
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