starting to get worried about my iPhone that is still "preparing for shipment". I ordered from apple. Should I call AT&T just to make sure everything is okay?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone 4S 64GB Order CANCELLED.
- Thread starter Theod0re
- Start date
- Sort by reaction score
Seems to me that AT&T could have programmed their systems to not accept debit cards for iPhone sales.
Not sure if I should be worrying about this. Before I placed my order on Apple.com I changed my brother's shipping/billing address (he's the main account holder) to my shipping/billing address. I had spoken with an Apple CS person and they told me I could do that and everything would be ok. I pre-ordered on the 7th at about 10am PST and my status is still saying "Preparing for Shipment" with a scheduled delivery date of the 14th.
Hi there,
I basically had my early iPhone 4S 32GB order cancelled by Apple 8 hours after I made it. I ordered at 8:40 AM GMT, it got cancelled at 5PM later that day with my order being pushed into the longer lead time batch.
I spent today talking to Apple only to learn that Apple's order management team cancelled it, providing no reason, but possibly to "keep me safe".
I basically had my early iPhone 4S 32GB order cancelled by Apple 8 hours after I made it. I ordered at 8:40 AM GMT, it got cancelled at 5PM later that day with my order being pushed into the longer lead time batch.
I spent today talking to Apple only to learn that Apple's order management team cancelled it, providing no reason, but possibly to "keep me safe".
Let's see,
your billing info is different than your card info
and you are wondering why the order got cancelled?
your billing info is different than your card info
and you are wondering why the order got cancelled?
Hope this isn't to me. Billing and card info are obviously the same thing.
Question for the general community again: Would it not make sense to request to still have one release day? I mean I obviously had a spot and a phone preparing for the 14th release date, I ordered it before most people. My order got cancelled and they gave that spot to someone else. It seems like I SHOULD be able to get it back if I try hard enough.
It doesnt work that way. The people taking the orders dont have a secret stash of iPhones they can allocate to solve problems like yours. They can just take the order. If the phone that was destined for you was given to someone else, and they ran out, they ran out. There will be other batches. I don't mean to sound like a donkey but it is what it is.
If you go to a store on Friday you have a shot at getting one even sooner that the folks preordering...
That sucks, sorry to hear
I ordered both of ours on two different debit cards and I changed the shipping address after I ordered from old house in CA to TX, yet UPS says ours are in anchorage so that is def BS. Tell them it worked for others and hopefully they'll give in.Very sorry for your problem!! Just FYI, something similar happened to me for the iphone 4 launch. AT&T and Apples sites were screwed all day long, finally got an Att order to the step before confirmation and site crashed. I thought the order didn't go through as no email, no order number etc. Got an apple order placed later that day. Lo and behold an Att order email shows up 3 full days later, so I cancelled it. Well 3 days before my apple order is supposed to be delivered, they cancelled my order too as they checked my eligibility again and since Att did not revert my eligibility status back to qualify for early upgrade, they viewed it as me getting 2 phones for the cheap price. I was pissed. I tried to get my order back with Apple, but every rep I talked to said they couldn't do it. The ONLY thing they could do was call the manager of my local Apple store and reserve one in my name and add me to the reserved list. I had to stand in line, but was guaranteed a phone in launch day. Good luck!!
I definitely understand that, was just thinking there could be a few other cancels, some people who didn't originally order in time get theirs early becaue of that. Whatever, I don't know their process.
Either way it'd be cool if they could set-up in store phones for people who get screwed over like this. But yeah yeah then again it would screw over the people waiting in line.
This is all I'm asking for at this point. As for the guy who said I should mention it worked for other people: I did. I got nowhere with it. I'm gonna keep calling/call again tomorrow.
Apple was really cool about it, not AT&T.
One of the first replies mentioned arriving 8 AM thursday to guarentee a phone. so I'd be waiting like a full 24 hours? Did he mean friday or will I really have to arrive THAT much early to get a spot in line?
As I understand it, the issue is not that the billing info does not match the billing info on the credit card but that the billing info does not match the shipping info. This is not at all unusual. Many people have deliveries delivered to their workplace because there is nobody at home to sign for them.
Just try and sweet talk an Apple rep to call a store manager for you. They do not have to help you out obviously, but the rep who did it for me was really cool about it, and even did it while I was on the phone. As I said, sorry for the trouble and good luck!!
Our company has a no personal package policy. With my 3GS I just drove to the Fedex warehouse 2 hours after an attempted delivery and signed for it. No big deal. Lady even said they had a lot like that in the back that people were going to come in and pick up
I had mine cancelled and my billing/shipping address are the same AND I ordered on credit card. It simply said I had ordered more than one on the same line so they cancelled it - which wasn't true. The e-mail I got said if I re-ordered within 48 hours they would still try to get it to me Friday, but I highly doubt it - I will probably just try to get one in store. This is what I get for trying to pre-order ASAP I guess.
So, I called Apple again. They tried to order me a phone, but they said that AT&T had a block on my account. They had suggested that I call AT&T.
So, I called AT&T. After getting transferred to a busy signal twice, I finally got to a person, who put me on hold for ~20 minutes, saying that nothing is wrong with my account.
I called Apple back, and magically they were able to order me a phone. I suspect that AT&T was lying to me and just wanted me off the phone. The person who sold me the iPhone said that he would put a note on the order that I want it delivered on Friday and also suggested that I reply to the email with my old and new order numbers. He said that he couldn't promise me anything, but said that is the way to go about this.
Fingers crossed...
It won't happen man. Although I do wish you the best of luck, the system they have in place seems to be more of for general situations and not the scenario of a brand new iPhone on launch day. But hey, at least you do see, AT&T is full of crap. I just made sure to have myself added as an authorized user and have all the appropriate info. I'll resolve it tomorrow when the lines are up again no matter how many people I have to talk to.
@lyrastar: Same here.
I have not been so notified, but after reading through this thread, I'm confident my order has been cancelled, too.
I just checked my bank account and the charge is gone. The Apple Store still shows "Preparing for Shipment". I ordered through the Apple Store early Friday morning using a debit card (which is the only card I own). My universal billing address is a PO Box, but I always have items shipped to my home's physical address.
I've purchased a $4,000 television, billed to the PO Box, and shipped to my home and not an eyelash was batted. But ordering an iPhone? Nooooooooo.
The very same thing happened to me in 2010 with the iPhone 4 pre-order. I ended up never getting one, and have my 3GS in front of me, battered and held together with electrical tape.
I'm off-contract, and will be canceling my AT&T account within the week.
I just checked my bank account and the charge is gone. The Apple Store still shows "Preparing for Shipment". I ordered through the Apple Store early Friday morning using a debit card (which is the only card I own). My universal billing address is a PO Box, but I always have items shipped to my home's physical address.
I've purchased a $4,000 television, billed to the PO Box, and shipped to my home and not an eyelash was batted. But ordering an iPhone? Nooooooooo.
The very same thing happened to me in 2010 with the iPhone 4 pre-order. I ended up never getting one, and have my 3GS in front of me, battered and held together with electrical tape.
I'm off-contract, and will be canceling my AT&T account within the week.
I also just checked AT&T's billing site, and it shows my new contract as 10/07/2011 - 10/07/2013.
My previous contract ended 8/1/2011. I'd loooooove for them to cancel my order and then try to lock me in for two years without letting me have the device that extended the contract...
Try Sprint and ordering/buying through them. I often have phones billed to me in WA, but shipped to my son in MD and have never had them question it.