Is it really an AT&T model? LOL, **** just gets better. What have they said in regard to that? Surely it's definitive enough proof that they screwed up big time.
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iPhone 4S goes for repair.. back comes an iPhone 4
- Thread starter RadioactivePaul
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bandofbrothers
macrumors 601
In hindsight I always take photographic proof of any item I'm sending off which are time stamped and in some cases I add in the picture that days newspapers front page.
Extreme i know but its better to be safe than sorry !
Extreme i know but its better to be safe than sorry !
And there goes another full business day without any reply or further communication - When I emailed Margaret this morning she said "I tried to call you this morning"
Should she not have informed me of this via email? She already knows I don't have a phone and am borrowing one to speak to her constantly.
Time goes by.. so slowly.
Should she not have informed me of this via email? She already knows I don't have a phone and am borrowing one to speak to her constantly.
Time goes by.. so slowly.
bandofbrothers
macrumors 601
Every phone is unique. If you have the original iPhone 4s box the serial number is written on the box. Simply show the serial number of the phone you sent is NOT the serial number of the phone you received.
Still nothing at all despite directly contacting executives in Apples International Sales Office (Ireland) and US.
🙁
🙁
Are you even from the UK? Have you even heard of the bad rep royal mail has? There was a documentary about it a few years back that showed an insight into how things worked (or didn't work) at the royal mail. Lots of thieving goes on and this doesn't surprise me.
Hi Paul, do you have the original box it came it? if so it has serial number on it and imei, surely apple can trace this to see where it is (if in their system or if someone is using it externally (maybe royal mail employee? who knows?).
And i gather you have the original receipt? which will back your serial number up!
Then i would advise you to contact Consumer Dircet Here. they should be able to help with the matter and i think they provide letters and such for contacting the relevant departments which have a certain time to respond to (i think 7 days). These guys should be able to fix it for you!
Hope this helps pal!! 😉
elpmas
macrumors 68000
If a person works long enough in the mailing services, I'm sure they could easily spot an Apple return box. Not so hard to do a quick switchroo with 1-2 people. Just FFT, your post has mad negatives lol.
He means why would he have sent it through royal mail if he was from the US? Wouldn't it not have been through a US equivalent?
I'm not sure, which is why I asked for clarification. It looks like it can either go somewhere along that route, although unclear, or be more of a derogatory statement.
Paul i forgot to mention, i always take my repairs to a apple shop and get it done there and then, i know it's difficult for some people to do this but as you have seen yourself it's better to go the extra bit to get it done!
I would also advise you to take the matter with the police and royal mail as the iphone may have been swapped in transit and resealed. the iphone you got back from apple just may have something on it that may help the police if it has been switched.
I would also advise you to take the matter with the police and royal mail as the iphone may have been swapped in transit and resealed. the iphone you got back from apple just may have something on it that may help the police if it has been switched.
I got a call of the person you mentioned this morning over mine.
Do you have her contact details?
this is funah
macrumors 6502
a similar thing happened to me when i shipped my black iPhone 4 in for service (broken sleep/wake button) and received a white iPhone 4 with shattered glass and the old user's data all over it.
i called the service location in the netherlands where it was shipped and they send a DHL truck to pick it up the next day, and then gave me a brand new iPhone 4 with a brand new 2 year warranty to cover for the trouble.
overall i was pleased that this happened because i got a fresh battery after a year of use, plus an extended warranty, just for the hassle of waiting an extra week.
i called the service location in the netherlands where it was shipped and they send a DHL truck to pick it up the next day, and then gave me a brand new iPhone 4 with a brand new 2 year warranty to cover for the trouble.
overall i was pleased that this happened because i got a fresh battery after a year of use, plus an extended warranty, just for the hassle of waiting an extra week.
alecgold
macrumors 68000
Making mistakes is human, but to solve it like the way they did on you shows class!
The way the OP is treated is *&^^%$^%##!$#@$#^$%&.
OP, I hope it gets solved. My experience with apple & apple care is superb, but that doesn't help you anything 🙁
Paul
Sorry to bang on about Consumer Law and the such but you should have returned it to the retailer for a brand new replacement.
You get 28 days to reject goods that are faulty and they have to either issue you with a refund or replacement.
Also, how did you purchase it, Credit or Debit card?
___
Edit: Just read through your comments and notice you bought it from a Third Party. That shouldn't really matter. How and where did the seller from Gumtree buy the phone?
Sorry to bang on about Consumer Law and the such but you should have returned it to the retailer for a brand new replacement.
You get 28 days to reject goods that are faulty and they have to either issue you with a refund or replacement.
Also, how did you purchase it, Credit or Debit card?
___
Edit: Just read through your comments and notice you bought it from a Third Party. That shouldn't really matter. How and where did the seller from Gumtree buy the phone?
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I wonder if someone at the shipping company swapped out their crappy abused iphone for your nice iphone 4S and that is why apple thinks its your phone.
I heard stories about UPS (or was it fedex) person was arrested for stealing iphone 4s that were to be delivered.
I Just wonder if someone swapped out phones, and that is what is causing the confusion on both ends.
I am surprised Apple just does not send you a new iphone for all this trouble. I doubt someone lying would take it this far.
I heard stories about UPS (or was it fedex) person was arrested for stealing iphone 4s that were to be delivered.
I Just wonder if someone swapped out phones, and that is what is causing the confusion on both ends.
I am surprised Apple just does not send you a new iphone for all this trouble. I doubt someone lying would take it this far.
I don't understand this horrible service from Apple. My way out of warranty IP4 developed a hardware issue that only happened about 20% of the time, so naturally they couldn't get it to happen at the Apple store, plus, the phone was well beyond warranty and they STILL gave me a brand new 32gb IP4, they just took my word for it there was an issue though they couldn't get it to happen. I was impressed, and am quite puzzled by your experience. Seems here in the US they'll give you a new phone fairly easily, in your case, with even more compelling circumstances, they're being so combative. Strange.
CEO of Royal Mail has appointed a lady from her senior escalations team to liaison with their internal security department in launching an investigation 😎
Screw you Apple, at this moment in time.
Screw you Apple, at this moment in time.
AHDuke99
macrumors 68020
This could easily be solved by providing the serial number and imei on the box the 4S came in. I'm not sure why that hasn't been done. If you can provide that to apple, it would be reasonable for them to believe you. Just claiming what you're claiming without some sort of proof of purchase isn't going to go far. Whether it be a receipt, proof on your phone bill, original box, something. This is why I'm having a lot of trouble believing this story, but my girlfriend is from the UK originally and I know the royal mail service is shady. I hope it gets resolved, but if you follow some of my advice above you should see progress.
Proof of purchase alongside other pieces have already been provided.
Image of the box would be provided if I had a method of capturing such image, which I don't, under the circumstances.
Honestly don't know what to say now, if another employee can't look into this, I guess I'm doomed.
sviato
macrumors 68020
Maybe if you used common sense and read the thread you would realize that the OP lives in the UK but got sent an AT&T iPhone 4