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iPhone 4S goes for repair.. back comes an iPhone 4

ijohnbro said:
This is the way it sounds to me. You sent Apple the same phone they sent you back an iPhone 4. You make a big beef about it, write to the editors, hound everybody you can at Apple. And you just hope it's easier for Apple to say " oh maybe we made a mistake" and send you a brand new iPhone 4S that you did not pay for?? Of course you bought the 64G model to yeah mmhmm I did too 🙂


Apple would not make the kind of mistake you're talking about. If you sent them a brand new iPhone 4S they wouldn't send you some crappy beat up iPhone 4 and nobody at the shipping place or whatever opened your package up and swapped out phones. You want something for nothing and trying to pull a scam it sounds like to me.
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I don't know if the OP did that, but it sounds like a good idea to me.. I better send my 4(s) back to Apple!
 
Dangerous Theory said:
oh do you now? That's ever so modest of you!

No, you're not "too logical", you're just missing the point of this thread. Our belief in this thread is irrelevant to the OP, and therefore your doubts and requests of proof are superfluous.
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And I quote (because you obviously left it out):

"It doesn't matter to me or anyone else on here if he's lying or not. It just doesn't affect us (at all.) My reasoning is what I've already mentioned - it would take less than 30 seconds to prove his story. So why have people doubt you when you can easily shut them up?"

This is a forum, which is meant for discussion. I have already blatantly stated (above) that my opinion (and anyone else for that matter) does not matter. Maybe you should read and consider everything written rather than just picking out what catches your eye.
 
RadioactivePaul said:
As previously stated, already provided to Apple.

Not going to publicize, such info doesn't belong to me to do so.
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I am trying to give you the benefit of the doubt but such comments don't make sense.

People here are trying to help you out. If someone were scamming the system it would not be beyond them in trying to gain favor on a forum of knowledgeable people to try and help them figure out the best way to game the system. So a lot of people are skeptical and/or cynical.

All some people have asked for is some basic information to the forum, where people are trying to help you and are interested in your story, and the last suggestion was very simple, easy to do, and certainly does belong to you do so.

Your refusal to even do that sets off all kinds of alarms. We understand you SAID you gave that information to Apple. People are just asking for a little verification as to the truthfulness of your story because many people pull scams and tell stories that are not true online. I do not think it is an unreasonable request at all, especially taking a screenshot on your computer and uploading it to a pic site and posting it. It would take like 30 seconds of your time.

You certainly don't have to prove anything to anyone, but it would go a long way towards getting everyone on board and helping you. I am not sure why people would bother to continue helping you given your insistence on not even giving any evidence your story is true. In fact you have posted screenshots that make everything you have said questionable. So the question I have is you could resolve all this discussion of what is happening by spending 30 seconds taking a screenshot of your computer and posting it up.

Instead you spend way more time than that refusing to do that. It doesn't make much sense, and makes me also believe something is not right with what is going on here.
 
The issue of the truth is for Apple to discern, but the OP didn't come here for us to debate that.

What can I take away from this thread?

1. Hopefully I helped the OP gain access to a person that can help him out since he was stuck (and his frustration in working with his contact was shared by at least one other, and having had a horrid Customer Relations experience, I can relate).

2. Should i ever need to mail anything for repair, I will take an insane amount of pictures and screen shots so i can verify what i had should the need arise.

3. Be thankful i "just" have to deal with the USPS, because Royal Mail sounds horrid!

OP, I don't think I mentioned it, I'm sorry for the loss of your father. It can't be easy to attempt to wrap your head around that type of choice a loved one makes. May you find peace with it at some point and remember the good times.
 
dave420 said:
I don't see why he has to prove it to us? He was using the phone previously so either Apple or his carrier should have the necessary information about the device he was using. But he needs to find any iPhone 4S box and take a picture of it for everyone will believe him? They aren't that hard to find even if he didn't have one. People are asking for the serial number. There are other threads here where people mention to never give your serial number out to random people. I hope the situation works out for him.
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I would say that the fact Apple has not done anything in weeks and weeks with this case is evidence that things might not be as they seem, so certainly if he wants the support of a suspicious audience it would not hurt him to spare 30 seconds of his time to put the question to rest.
 
RadioactivePaul said:
Correct sir, no other way it could be mailed to them other than their prepaid service with Royal Mail.
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There is nothing to stop the sender of anything using the prepaid services from upgrading that to Special Delivery / Insured just by paying the extra fee to the Royal Mail.

I have had prepaid labels send to me in the past to return goods and I have always paid a couple of pounds extra to make sure it goes by SD
 
ckc said:
There is nothing to stop the sender of anything using the prepaid services from upgrading that to Special Delivery / Insured just by paying the extra fee to the Royal Mail.

I have had prepaid labels send to me in the past to return goods and I have always paid a couple of pounds extra to make sure it goes by SD
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You have to use what Apple provide you with.

Daremo said:
By all means, update us. Some of us actually believe you, and are following this with great interest.
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Sorry, Apple have lifted the device for analysis in their Cork office & I should expect a resolution by the end of the week 🙂
 
RadioactivePaul said:
Sorry, Apple have lifted the device for analysis in their Cork office & I should expect a resolution by the end of the week 🙂
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Good luck 🙂

Also: Don't worry about all the people trolling this thread accusing you of stealing, etc.

5008_9c00_420.gif
 
IMHO, if someone was going to steal the phone going back to Apple, they would be highly unlikely to put another iPhone back in the package, just doesn't make sense (An iPhone 4 could command well over £150 in the condition described). So, either of two conclusions can be made, Apple made a mistake and posted back the wrong phone, or they returned the phone that they received from the OP.

I have no reason to doubt or accuse the OP of dishonesty.

Hope you get it sorted as speedily as possible. Good luck.
 
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daveathall said:
IMHO, if someone was going to steal the phone going back to Apple, they would be highly unlikely to put another iPhone back in the package, just doesn't make sense (An iPhone 4 could command well over £150 in the condition described). So, either of two conclusions can be made, Apple made a mistake and posted back the wrong phone, or they returned the phone that they received from the OP.

I have no reason to doubt or accuse the OP of dishonesty.

Hope you get it sorted as speedily as possible. Good luck.
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someone trying to be a better thief might. an empty box might be too obvious. and a broken 4s is more valuable than a broken 4 so they would still be profitting.
 
i hate phones said:
someone trying to be a better thief might. an empty box might be too obvious. and a broken 4s is more valuable than a broken 4 so they would still be profitting.
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Obvious to who? Only Apple will care about whats is or isn't inside the package.

A thief would want to maximise his profit and still get money for a broken iPhone 4, a better thief would put a spanner or another weighty object in its place or more likely, not even bother, why put something in that is worth money, also, slim, but nevertheless there, traceable. The likelihood is that it would be an opportune thief, not someone in a sorting office or postman with a broken iP4 waiting for a 4S to come along.
 
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CalWizrd said:
Well I'm surprised. Fairy tales usually have a happy ending. This one evidently has none.
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I think getting Apple to acknowledge the receipt of my 4S prior to shipping me a replacement is more than a happy ending.

Thanks to all who provided contacts,
 
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