Transferred to the Global Dept....
VZW Global: "Blah blah blah - understand you want to unlock your SIM - blah blah Verizon Wireless appreciates your business - blah blah blah - give me a few minutes to verify your account..."
Me: "Ok."
VZW Global: "What I just did sir was processed the SIM to be unlocked and you're good to go with any GSM SIM card!"
Me: "Wow, that's it, so I can just drop in a pre-paid SIM when I arrive in Italy?"
VZW Global: "Yes sir, that's all. Anything else I can assist you with aside from the SIM card unlock?"
Me: "So you can do it all from there - nothing for me to do from the phone settings?"
VZW Global: "Yes, we've done it all from our systems here. Anything else I can assist you with aside from the SIM card unlock?"
Me: "Nope, thanks!"