iPhone 5 - Is on, but nothing shows up on screen

Discussion in 'iPhone Tips, Help and Troubleshooting' started by ag101, Jan 19, 2013.

  1. ag101 macrumors newbie

    Joined:
    Aug 1, 2010
    #1
    Hi guys, I was wondering if anyone had this issue or knows how I can resolve this..

    My iPhone 5, for no apparent reason, just went completely black. There's nothing on the screen, but the phone is still on. When I try to use Siri, etc, I can hear it, but I can't see anything.

    When I press the power button, I can see the backlight turn on, but everything still black.

    Any suggestions?
     
  2. tehgeekguy macrumors newbie

    Joined:
    Mar 11, 2009
    #2
    Have you tried resetting it? Hold the power button + home button until it reboots. Once you see the Apple logo, let go of the buttons.

    See if that helps.
     
  3. nas2344 macrumors regular

    Joined:
    Oct 17, 2011
    Location:
    CT
    #3
    yup this is happening to me as well, i don't know what working or not cause i cant see anything on screen. whats happening?

    ----------

    tried that but i don't see the apple logo
     
  4. nas2344 macrumors regular

    Joined:
    Oct 17, 2011
    Location:
    CT
  5. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #5
    Does iTunes recognize your phone when plugging in to your computer? If so, maybe you'll need to restore the phone.
     
  6. Han Solo 1 macrumors 6502

    Joined:
    Mar 12, 2013
  7. charlituna macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #7
    A guy at work had this issue and that was exactly it. We backed up his phone in iTunes but also pulled his photos off by hand in case we needed to do a clean install. And then put it into DFU mode and restored it. Came back right away.
     
  8. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #8
    Hopefully that's all this situation would require as well.
     
  9. nas2344 macrumors regular

    Joined:
    Oct 17, 2011
    Location:
    CT
    #9
    i held the power and home for like 10 seconds and it came back up, apple better fix this cause its happening to alot of people
     
  10. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #10
    What makes you think it's happening to a lot of people?

    Probably just some random software glitch. These things happen.
     
  11. nas2344 macrumors regular

    Joined:
    Oct 17, 2011
    Location:
    CT
    #11
    saw a video on youtube about it, i think its something to do with ios 6.0 and later
     
  12. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #12
    A YouTube video doesn't mean lots of people are effected. This thread is the first I've heard about it. Pretty sure it's far from a common issue. Software glitches are unfortunate.
     
  13. nas2344 macrumors regular

    Joined:
    Oct 17, 2011
    Location:
    CT
    #13
  14. enoC macrumors 6502

    enoC

    Joined:
    Jul 2, 2009
    Location:
    Denmark
    #14
    Alot? Maybe a few. If it was alot of people, that had this problem, we would have seen a front page post about it.
     
  15. nas2344 macrumors regular

    Joined:
    Oct 17, 2011
    Location:
    CT
  16. lelisa13p macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #16
    Many odd occurrences are remedied by doing a Reset (hold Power & Home buttons simultaneously, releasing both when you see the apple on the black screen.) How often is it happening to you? Some glitches are sporadic and some are non-repeaters. Either situation would be a PITA but not necessarily a sign of impending disaster.

    Additionally, YouTube videos are no indication of how widespread any situation is. They frequently exaggerate the overall impact and seek to enhance their own importance; they should be taken with a grain of salt.
     
  17. fmakaneole69 macrumors newbie

    Joined:
    Mar 26, 2014
    #17
    iphone 5 has black screen

    Thank you…I just tried this and it worked for me.:)
     
  18. Gator24765 macrumors 6502a

    Gator24765

    Joined:
    Nov 13, 2009
    Location:
    Texas
    #18
    bringing up the old post but my phone has been doing the exact same thing.. the screen will go black and nothing i do turns it on... I know the phone is still on because I can hear siri and it vibrates when it rings..


    I would love to do a hard reset but my problem is my power/lock button doesnt work... now what do I do??
     
  19. skat macrumors newbie

    Joined:
    May 27, 2014
    #19
    my iPhone 5 screen went black, then grey! Please help

    Hello,
    If someone can please help, I would appreciate it.

    My iPhone 5 screen went black suddenly, my husband said he heard a couple clicks or beeps (I wasn't in the room).
    When I pushed the round button, I could hear Siri beeps. My husband called my number and it rang, but no screen activity (all black).

    I did a sync on iTunes and downloaded all my photos and erased them. (Earlier that morning I was taking videos and my iphone said the memory was full... I wondered if this contributed to the problem?)

    I disconnected it from the laptop and then pushed the top (wake/sleep?) button and round button at the same time and the apple showed up. After that, all I saw was a grey rectangle where the screen is. It didn't reboot!

    I tried that a couple more times and all I get is the apple and then a black screen, but no Siri noises. Still no reboot.

    I connected it back to my computer to try to reboot from itunes and now, itunes does not recognize it!

    As I am writing this post, my iPhone is connected to the computer and shows the apple for a few seconds, and then grey screen for another few secs, back and forth without me pushing any buttons.

    What can I do?

    Thanks,
    iPhone 5 user in Bolivia
     
  20. lelisa13p, May 27, 2014
    Last edited: May 28, 2014

    lelisa13p macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #20
    Try plugging the iPhone into the wall charger and then hold down the Power and Home buttons at the same time until the apple appears on the screen and then release both buttons at the same time. My son's iPhone 4 appeared to be absolutely dead after a drop to the floor and doing this brought it back to life. Good luck to you.
     
  21. chilebeans macrumors newbie

    Joined:
    May 28, 2014
    #21
    Same black screen for me

    Hi,
    Yesterday, around 7p.m. my iPhone also went black. I could hear Siri and receive phone calls but had a black screen. I am not able to turn off my iPhone either. It was not dropped. It just went black. I can't restore because "Find my iPhone is still on it". Is this suddenly happening to a lot of people?
     
  22. kishan1985 macrumors newbie

    Joined:
    Jun 14, 2014
    #22
    Iphone 5 screen gone blank but still working

    Hi,

    My Iphone 5 screen had gone blank all of a sudden and was working just fine calls, siri etc. I just pressed the home and power button together for 10 seconds and the phone got rebooted and the problem was resolved. Hope it is helpful. Thanks:)
     
  23. AnnieTCole macrumors newbie

    Joined:
    Sep 4, 2014
    #23
    I have only had this phone for a week and this issue is happening to me a few times a day. The only way I can resolve it is by 'rebooting' it every time, I haven't found a permanent fix yet. Any help is appreciated, thanks.
     
  24. AbsDabs macrumors newbie

    Joined:
    Oct 22, 2014
    #24
    iphone 5 black scree

    Hi guys,

    my iPhone 5 screen went black. I tried the reset buttons but nothing works. when I restart it all i see is a tiny light throughout the screen. The phone works, as i receive call, the alarm goes off, etc. I've been trying to back it up but because i have a passcode on it, it does not allow me to do so. I cannot retrieve any photos or video as it simply does not show when I connect it to my desktop. iTunes does recognise it but as i said because of the passcode it does not allow me to back it up.

    Does anyone know who to fix this black screen problem and is there anyway to back it up even with the presence of a passcode?

    Thnaks
     
  25. lelisa13p macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #25
    That sounds like a trip to the Apple Store to me. Let a Genius look inside.

    Have you dropped the iPhone lately?
     

Share This Page