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iPhone 5s accelerometer/gyroscope/compass values incorrect
- Thread starter tharepairguy
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ok, in the interest political correctness I am not going to refer to the as new service units as refurbs from this point on
I was assured by a senior representative that if it is, indeed, a hardware malfunction, then Apple will honor exchanges for a full year after the purchased date. That makes sense to me. If this is a hardware glitch that cannot be remedied via a software patch (which I think it can), then it's Apple's responsibility to replace the defective unit. With my years of experience with Apple customer support, I have no problem believing this would be the case. So don't worry too much about your return/exchange period ending guys (and gals!); if it's a hardware problem, you'll get your new hardware.
Granted, I don't know if the unit will be "new", "as-new", "refurbished", or "better than nothing", but I've found the quality and longevity of Apple-certified refurbished products to be excellent. Aesthetically, they are brand new, and all internal components go through at least as much quality testing as the new models, if not more. Now, I know there are those who demand a new product on principle, but that's a debate for another forum.
I agree with the previous poster that said that the reactions to this issue are a bit over the top. Don't get me wrong, I dislike a defunct product as much as the next guy. I am about as picky as they come, and I have demanded (via a trip to the Apple Store and two lengthy phone conversations) that this issue be addressed. Same would go for a rattly power button or a scuffed edge. If I'm not 100% satisfied with such an unquestionably premium product, I will take the necessary steps to remedy the issue until I am 100% satisfied.
But I think, right now, going through the hassle of multiple exchanges or returns is a waste of time (I'm sorry to all those who already suffered through this fate!). Either a software update will be issued in the coming weeks -- we all must be patient -- or they'll exchange the faulty hardware. Apple, or at least those who matter, is aware of the problem and is working on a fix. Now we wait.
I totally agree with you. I got another (3rd) call from an Apple Tech Supervisor today whom once again assured me that they're aware of the issue and placed it in a high priority. He also stated that no final word or fix as been made yet and that it does seem like a problem that can be fixed with a software update. He stated that if not, I'm to call him back for a hardware exchange. I'm going to give it a couple firmware releases to determine if this is software fixable and that Apple is serious about getting this problem resolved. They won't say anything and you won't know anything about a fix until an update comes out and installed. I had the same issue with the new Google Nexus 7 FHD where the GPS wasn't working correctly at time of release. The negative comments on several sites were many many pages long and people made several exchanges and returns. Owners were upset that Google wasn't saying anything and most thought it was a hardware issue. Then a couple weeks later they silently came out with a OTA update that fixed the problem. I kept my first tablet and continue to enjoy it.
So I say, lets wait for a software update but not for too long. Just like the Nexus situation, people will most likely be exchanging their devices for a unit that's the same or even worse. However, you you feel you may benefit from exchanging your device, go ahead. Cheers!!
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Still on IOS 7.0, hmmmmmmm.
I was always wondering if the update to version 7.0.1 or 7.0.2 caused the problem. I had downgraded to 7.0.1 and my offset dropped 1 degree. Anyone else still on 7.0 and have no problems?
I just received a white box replacement with 7.0 on it and it bounces from 3-4 degrees as well on a level surface...
My first 5s was off >6 degrees. No change when updated to 7.0.1. It also had another problem (constant motion being reported by the gryo or accelerometer) which led to a genius bar replacement on Wed 9/25.
The replacement also came out of the box with 7.0. It is off 2-3 degrees. No change when updated to 7.0.1 or 7.0.2.
So no, this problem is not something related to 7.0.1 or 7.0.2 updates.
Your one of the lucky ones
I'm afraid my gyro will go nuts if I update. My friend's 5S is on 7.0 and hers is fine as well, so...
Thanks according to the thread above it wont matter.
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My Sony RX1 and RX100 are dead on in both the horizontal and vertical orientation. Of the many devices I have that use accelerometers, I have never seen anything thats quiet the cluster **** as the iPhone 5S's. All modern day cameras have these and they are dead on out of the box. And yes they come in handy for leveling the cameras. Too bad you can't trust the wonderful camera on the 5S with its advanced motion sensors etc in this regards.
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My Sony RX1 and RX100 are dead on in both the horizontal and vertical orientation. Of the many devices I have that use accelerometers, I have never seen anything thats quiet the cluster **** as the iPhone 5S's. All modern day cameras have these and they are dead on out of the box. And yes they come in handy for leveling the cameras. Too bad you can't trust the wonderful camera on the 5S with its advanced motion sensors etc in this regards.
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So I got a replacement at the apple store
So If you remember my old post, I talked to a rep on the phone did DO NOT DISTURB fix and factory reset. Both did not work. I went to Genius bar. I showed him an iphone 5 with it being perfectly being leveled at 0 all around. Same with my girlfriends iphone 5S (Black 16GB). She got the same 0's all around being leveled. My iphone 5S 32GB was 3 and 2 degrees off. Showed him real racing 3. Car drove into right wall.
He said he can replace the unit. First unit he brings out is off by 13 degrees lol..And next one was -1 and -2. I took that one because it was better than my original one. They said they could not check all of them. So they told me to take the better one and to call back apple. I did. The iphone 5S i got was on version 7.0. I upgrade to 7.0.2. Nothing changed. When I called apple, they told me to do the DO NOT DISTURB fix while being plugged in and screen off because after every update we need to do this to recalibrate. So I am going to attempt it again. They said next time I call they will make me talk to the manager so that they can write everything down and send it to the engineers. No information after that. Nothing on what is going to happen to my phone.
At the store, my rep did not know of this issue at the apple store, but his co worker did. It's a hardware issue. A software update can fix all the issues, but that extra code should not even be needed, and may slow down the phone itself a bit. I do not know the code so I cannot say.
So If you remember my old post, I talked to a rep on the phone did DO NOT DISTURB fix and factory reset. Both did not work. I went to Genius bar. I showed him an iphone 5 with it being perfectly being leveled at 0 all around. Same with my girlfriends iphone 5S (Black 16GB). She got the same 0's all around being leveled. My iphone 5S 32GB was 3 and 2 degrees off. Showed him real racing 3. Car drove into right wall.
He said he can replace the unit. First unit he brings out is off by 13 degrees lol..And next one was -1 and -2. I took that one because it was better than my original one. They said they could not check all of them. So they told me to take the better one and to call back apple. I did. The iphone 5S i got was on version 7.0. I upgrade to 7.0.2. Nothing changed. When I called apple, they told me to do the DO NOT DISTURB fix while being plugged in and screen off because after every update we need to do this to recalibrate. So I am going to attempt it again. They said next time I call they will make me talk to the manager so that they can write everything down and send it to the engineers. No information after that. Nothing on what is going to happen to my phone.
At the store, my rep did not know of this issue at the apple store, but his co worker did. It's a hardware issue. A software update can fix all the issues, but that extra code should not even be needed, and may slow down the phone itself a bit. I do not know the code so I cannot say.
Sounds like this is pretty typical of Apple at this point. They will not admit or take responsibility rather they just blow smoke and a bunch of misinformed info up the customers behind.
Now this is the funniest thing I have heard yet.
"A software update can fix all the issues, but that extra code should not even be needed, and may slow down the phone itself a bit. I do not know the code so I cannot say."
QUOTE=Treeshadow;18106649]So If you remember my old post, I talked to a rep on the phone did DO NOT DISTURB fix and factory reset. Both did not work. I went to Genius bar. I showed him an iphone 5 with it being perfectly being leveled at 0 all around. Same with my girlfriends iphone 5S (Black 16GB). She got the same 0's all around being leveled. My iphone 5S 32GB was 3 and 2 degrees off. Showed him real racing 3. Car drove into right wall.
He said he can replace the unit. First unit he brings out is off by 13 degrees lol..And next one was -1 and -2. I took that one because it was better than my original one. They said they could not check all of them. So they told me to take the better one and to call back apple. I did. The iphone 5S i got was on version 7.0. I upgrade to 7.0.2. Nothing changed. When I called apple, they told me to do the DO NOT DISTURB fix while being plugged in and screen off because after every update we need to do this to recalibrate. So I am going to attempt it again. They said next time I call they will make me talk to the manager so that they can write everything down and send it to the engineers. No information after that. Nothing on what is going to happen to my phone.
At the store, my rep did not know of this issue at the apple store, but his co worker did. It's a hardware issue. A software update can fix all the issues, but that extra code should not even be needed, and may slow down the phone itself a bit. I do not know the code so I cannot say.[/QUOTE]
Now this is the funniest thing I have heard yet.
"A software update can fix all the issues, but that extra code should not even be needed, and may slow down the phone itself a bit. I do not know the code so I cannot say."
QUOTE=Treeshadow;18106649]So If you remember my old post, I talked to a rep on the phone did DO NOT DISTURB fix and factory reset. Both did not work. I went to Genius bar. I showed him an iphone 5 with it being perfectly being leveled at 0 all around. Same with my girlfriends iphone 5S (Black 16GB). She got the same 0's all around being leveled. My iphone 5S 32GB was 3 and 2 degrees off. Showed him real racing 3. Car drove into right wall.
He said he can replace the unit. First unit he brings out is off by 13 degrees lol..And next one was -1 and -2. I took that one because it was better than my original one. They said they could not check all of them. So they told me to take the better one and to call back apple. I did. The iphone 5S i got was on version 7.0. I upgrade to 7.0.2. Nothing changed. When I called apple, they told me to do the DO NOT DISTURB fix while being plugged in and screen off because after every update we need to do this to recalibrate. So I am going to attempt it again. They said next time I call they will make me talk to the manager so that they can write everything down and send it to the engineers. No information after that. Nothing on what is going to happen to my phone.
At the store, my rep did not know of this issue at the apple store, but his co worker did. It's a hardware issue. A software update can fix all the issues, but that extra code should not even be needed, and may slow down the phone itself a bit. I do not know the code so I cannot say.[/QUOTE]
Well, I keep checking bad for any info people have. I too have this problem my level is of by 4 degrees.
What I find most interesting is some people claim reputable Apple reps say it's a software issue, while others say it's a hardware fault. Who's lying posters or Apple.
What I find most interesting is some people claim reputable Apple reps say it's a software issue, while others say it's a hardware fault. Who's lying posters or Apple.
My phone came yesterday....
-1, where as all other phones and iPods read 0.
I say, it's not too bad, but I can see the problem in simple games which take advantage of the motion sensor.
Thanks for breaking this topic in, lightly. I might have been really pissed otherwise.
-1, where as all other phones and iPods read 0.
I say, it's not too bad, but I can see the problem in simple games which take advantage of the motion sensor.
Thanks for breaking this topic in, lightly. I might have been really pissed otherwise.
Any person, be they an Apple employee or forum poster, claiming to know absolutely that it is an issue with hardware or software is lying. I can say with reasonable certainty that nobody knows right now, save for a few select Apple engineers (and perhaps not even they have it figured out quite yet). We can speculate all day -- isn't that what the last 46 pages have been? -- but I think anyone claiming to have a definitive answer is mistaken.
As suggested above, it could be the case that hardware is at fault, but that software can compensate for the problem. So long as there's no perceptible difference to the end user, I don't see any problem with this remedy. But again, I don't think anyone knows right now what the source of the problem is. If anyone did, and most especially if Apple did, don't you think we'd have a fix by now?
IF this happen to be a hardware issue and even IF it could be fixed with software...
Does anyone think it is likely Apple would handle this in the same fashion as the iPhone 4 "antennagate" as in extend returns to 30 days and waive restocking fee?
Does anyone think it is likely Apple would handle this in the same fashion as the iPhone 4 "antennagate" as in extend returns to 30 days and waive restocking fee?
Considering there are some phones that don't have a problem it's very like a hardware problem, but it also means it's not an uncorrectable problem.
I doubt it can be fixed in software though, at least not properly. There's a 1 year warranty on the phone though so I don't doubt people will get a working phone at some point.
Still it would be nice if Apple officially acknowledged the problem instead of ignoring it and hoping it goes away, which basically it is since it's not getting media coverage.
I doubt it can be fixed in software though, at least not properly. There's a 1 year warranty on the phone though so I don't doubt people will get a working phone at some point.
Still it would be nice if Apple officially acknowledged the problem instead of ignoring it and hoping it goes away, which basically it is since it's not getting media coverage.