Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Status
Not open for further replies.
I suggest you have a read back at the outcome of the OP's visit to Apple, as they didn't agree with you and replaced the phone (*after* they inspected it).

The Geniuses aren't engineers. When it comes down to it they're customer service/tech support. The phone will be sent back to Apple for investigation to determine the cause. Regardless of what they find, it's in Apple's best interest to get the phone in their hands and make the customer happy as quickly as possible to avoid any more attention. One of the reasons Apple has a pretty outstanding reputation for customer satisfaction. I on the other hand would've told the OP to kick rocks, but I don't run a multi-billion dollar empire lol.

I still think the lesson to be learned here is if you buy a pentalobe screwdriver, make sure you know what you're doing with it.
 
Dude I completely agree with you. Just ignore all those trolls, who would do this to just get the phone replaced?????
 
Stop making up clearly false scenarios without reading any of the content of the thread.

The back of the screen had cables that were clearly ripped off, and it's warped in the shape of the expanding battery, the tabs are damaged and the screen is singed.

How exactly do you puncture a battery on a phone that is closed? Are you saying this guy can puncture things straight through matter? Because that's magic.

Your tone is clearly trying to violently verbally assault the OP, you even claimed that Apple's legal team would go after him. All the while you fail to understand all basic information here but went straight into a vicious attack predicated on an impossible scenario.

I don't think I verbally assaulted anyone. And I don't work for Apple or their legal team. I was stating that what I think he is doing is actionable if his story is proven false. The only "impossible scenario" is the one the OP has presented. Here are some observations that substantiate my theory, minus the *magic.*

The display was not "ripped off." The pentalobe screws on either side of the lightning port were removed with a pentalobe screwdriver, that the OP admitted to purchasing, even though he had "no reason" to open his phone. If they "snapped off" as the OP claimed, they would still be inside the phone. They were not, in the photographs.

After removing the display, the ribbon cables underneath are attached to the logic board. The connection points are protected under an EMI shield that is held in place by four screws. If the display were ripped off, it would indeed tear the ribbon cables off as the OP claimed after being questioned about it. However, those cables would not be laying freely as pictured in the follow up post. They would still be attached under the EMI shield. The shield and its four screws were removed with a screwdriver. It could not be removed by force without damaging the surrounding elements of the logic board. It is important to note that in the photographs, the EMI shield and cables are not present when the device is smoking.

Also shown in the photographs, the battery ribbon cable is disconnected. This cable is also located underneath a second EMI shield, held in place by two more screws. It cannot even be suggested that this shield was "ripped off" because the battery was not removed and the ribbon cable is undamaged. This piece was also intentionally removed.

For those unfamiliar with dismantling an iPhone 5/5S, the process would be to remove the two pentalobe screws as Ive described. Remove the display as Ive described. Remove the first EMI shields, then unplug the ribbon connectors, as Ive described. The next step is to remove the battery. That would involve removing the second EMI shield, unplugging the battery cable (again as Ive described above) and THEN PULLING THE BATTERY UP FROM THE ADHESIVE IN THE CASING. This step is very dangerous if done improperly. If one is not aware of the danger of lithium batteries, they may try to use the screwdriver they've been using up to this point to wedge underneath the battery and pry it upward. This can result in the sharp metal end puncturing the underside of the battery. Puncturing a lithium-ion battery will cause a chemical reaction that results in bulging and possibly fire.

It is my theory that "ripping off" the display and leaving the phone in its pictured condition is physically impossible. Taking the time to remove 10 screws, 2 EMI shields and disconnecting 4 ribbon cables during a battery fire is also highly improbable. It is also not the version of events being alleged by the OP. You can agree or disagree but I believe the phone was intentionally being taken apart for one reason or another, the battery was inadvertently punctured and a story was fabricated (including the damage done to the display and ribbon cables AFTER the incident) that would lead to the OP getting a replacement phone from Apple, which he received. You don't have to believe me, but that is what the pictures tell me. If anyone has any technical or factual information to dispute my claim, I'm all ears, but the fact remains that ripping the display off would've caused damage inconsistent with what we're seeing in the photographs. Either way, OP got a new phone and I doubt we'll ever know the findings of Apples internal investigation of the matter.
 
Sue so they acknowledge the problem and it doesn't happen to anyone else.

Uh, basic chemistry is well known. All Lithium based batteries run this risk.

Suing isn't going to changes anything about that.
 

I'm not sure why you're so intent on calling the OP out on this. I guess maybe you much have a lot of time on your hands?

I mean, lithium ion batteries swell. iPhones have actually caught on fire due to no fault of the owner. Geez, I even own a pentalobe screwdriver, that doesn't mean I've used it to open my iPhone 5s. It seems like you've made a lot of assumptions before you started posting.
 
Didn't apple mention that some iphone 5s' had defective batteries installed which made them not last as long as they should have been? Perhaps OP had a defective battery that was more than just a capacity issue?
 
Or they just wanted it out of the way. The genius said no. The manager said yes and replaced it. The managers won't be technicians, so the "inspection" resulted in a no.

Either way, I doubt we'll ever see the full story.

Sorry bud, The 1st Genius never looked at it, that was just what he told me while he was going through the notes.

The Manager also had the Owner's son who is a Genius with him the whole time to assist him.
 
I'm not sure why you're so intent on calling the OP out on this. I guess maybe you much have a lot of time on your hands?

I mean, lithium ion batteries swell. iPhones have actually caught on fire due to no fault of the owner. Geez, I even own a pentalobe screwdriver, that doesn't mean I've used it to open my iPhone 5s. It seems like you've made a lot of assumptions before you started posting.

I agree 100% about Lithium ion batteries, and iPhones have definitely caught fire by no fault of their owner. It happens. The only assumptions I've made are based on the pictures. And yes, on a sunday in the northeast of the US, buried in snow, I have way too much time on my hands lol.
 
Didn't apple mention that some iphone 5s' had defective batteries installed which made them not last as long as they should have been? Perhaps OP had a defective battery that was more than just a capacity issue?

I pointed this out earlier in the thread, It would make sense to me.. Considering I had a launch day iPhone.
 
I don't think I verbally assaulted anyone. And I don't work for Apple or their legal team. I was stating that what I think he is doing is actionable if his story is proven false. The only "impossible scenario" is the one the OP has presented. Here are some observations that substantiate my theory, minus the *magic.*

The display was not "ripped off." The pentalobe screws on either side of the lightning port were removed with a pentalobe screwdriver, that the OP admitted to purchasing, even though he had "no reason" to open his phone. If they "snapped off" as the OP claimed, they would still be inside the phone. They were not, in the photographs.

After removing the display, the ribbon cables underneath are attached to the logic board. The connection points are protected under an EMI shield that is held in place by four screws. If the display were ripped off, it would indeed tear the ribbon cables off as the OP claimed after being questioned about it. However, those cables would not be laying freely as pictured in the follow up post. They would still be attached under the EMI shield. The shield and its four screws were removed with a screwdriver. It could not be removed by force without damaging the surrounding elements of the logic board. It is important to note that in the photographs, the EMI shield and cables are not present when the device is smoking.

Also shown in the photographs, the battery ribbon cable is disconnected. This cable is also located underneath a second EMI shield, held in place by two more screws. It cannot even be suggested that this shield was "ripped off" because the battery was not removed and the ribbon cable is undamaged. This piece was also intentionally removed.

For those unfamiliar with dismantling an iPhone 5/5S, the process would be to remove the two pentalobe screws as Ive described. Remove the display as Ive described. Remove the first EMI shields, then unplug the ribbon connectors, as Ive described. The next step is to remove the battery. That would involve removing the second EMI shield, unplugging the battery cable (again as Ive described above) and THEN PULLING THE BATTERY UP FROM THE ADHESIVE IN THE CASING. This step is very dangerous if done improperly. If one is not aware of the danger of lithium batteries, they may try to use the screwdriver they've been using up to this point to wedge underneath the battery and pry it upward. This can result in the sharp metal end puncturing the underside of the battery. Puncturing a lithium-ion battery will cause a chemical reaction that results in bulging and possibly fire.

It is my theory that "ripping off" the display and leaving the phone in its pictured condition is physically impossible. Taking the time to remove 10 screws, 2 EMI shields and disconnecting 4 ribbon cables during a battery fire is also highly improbable. It is also not the version of events being alleged by the OP. You can agree or disagree but I believe the phone was intentionally being taken apart for one reason or another, the battery was inadvertently punctured and a story was fabricated (including the damage done to the display and ribbon cables AFTER the incident) that would lead to the OP getting a replacement phone from Apple, which he received. You don't have to believe me, but that is what the pictures tell me. If anyone has any technical or factual information to dispute my claim, I'm all ears, but the fact remains that ripping the display off would've caused damage inconsistent with what we're seeing in the photographs. Either way, OP got a new phone and I doubt we'll ever know the findings of Apples internal investigation of the matter.

Ummm no. If you look at the picture of the screen next to the back provided by the OP the mounts for the screws used to hold the screen to the chassis are clearly broken on both sides and bent back outwards away from the center of the phone.

2hdt9x4.jpg


http://oi62.tinypic.com/2hdt9x4.jpg
(it's necessary to see the photo at full resolution to notice this)

2VGKpWTuiSVrUmSN.medium


There is no scenario where you can take apart the phone where the these mounts will bend outward, as you HAVE to unscrew them first for disassembly, and you HAVE to lock the top of the screen in before you put the pentalobe screws in.

The condition of his severed cables and the pentalobe mounts can only occur when the screen is being ripped from the phone at the top, which cannot happen without ridiculously improbable use of suction cups or the phone expanding from the top from the inside.

Read that a few times if you don't get it. It is impossible to replicate the damage to his pentalobe mounts without the top of the screen being forced off the phone, and the only way that can happen practically in this scenario is if the battery swells.
 
Last edited:
Luckily, 7.0.6 prevents this from ever happening again.
Nice one.

----------

I'm not sure why you're so intent on calling the OP out on this. I guess maybe you much have a lot of time on your hands?

I mean, lithium ion batteries swell. iPhones have actually caught on fire due to no fault of the owner. Geez, I even own a pentalobe screwdriver, that doesn't mean I've used it to open my iPhone 5s. It seems like you've made a lot of assumptions before you started posting.
So many armchair detectives and forensic specialists with so much time on their hands it seems...perhaps we can take on and solve a worthwhile real-world mystery that would actually result in something good and useful?
 
Not sure who has more time on their hands.

The desktop detectives...

Or the guys debunking the detectives.

Either way... epic.
 
I would like an answer to this question as well. For the record, I
believed the OP, but referring to the "owner" did give me pause.


Owner of that particular Apple Store, maybe Owner isn't the right word... I'm not sure. His Mom is the one that opened up and runs that particular store for Apple.
Yes, this is an actual Apple Store.
 
if your finger was burned, go to the hospital so that they can properly identify your chemical burn. Then, take your phone, finger, and hospital bill to Apple and demand a full refund, new phone, and a reimbursement for your hospital visit. If they refuse, sue. You should not have to go to the hospital because of your iPhone.

For anyone who may take offense to my suggestion he sue: I'm not the type of person who believes that litigation should always be involved. But at the very least, Apple should be bending over backwards to satisfy the OP. Get pictures of your burn, get a signed statement from the doctor, and show all this to the manager at the Apple Store. I'm sure you'll be amply compensated.
A bit dramatic don't you think?

OP, stuff happens and out of millions of units some bad batteries make it through. They will replace your phone, above that nothing more should be expected.
 
A bit dramatic don't you think?

OP, stuff happens and out of millions of units some bad batteries make it through. They will replace your phone, above that nothing more should be expected.
That already happened and was really the only thing expected by the OP.
 
Owner of that particular Apple Store, maybe Owner isn't the right word... I'm not sure. His Mom is the one that opened up and runs that particular store for Apple.
Yes, this is an actual Apple Store.

It looks like you were at an actual Apple Retail Store, but their "owner" is Apple themselves. All Apple Retail Stores are corporately owned, but Apple Authorized Service Providers are not. Apple also opens the store themselves. Maybe she is just a manager?
 
You mean like if he took it out, pulled off the casing, and put it back in his pocket all opened up ready to vent?

It kinda needs to be taken apart first.

Made no sense.

I've seen posts before of such a thing, usually the glass breaks or something. If you google 'phone exploded battery' you'll find some pretty ugly pictures including a few iphones.

Surprisingly, the iphones usually break where the screen pops off on one side and the battery spews out that side lol. Some of the non-apple phones in there have some really nasty looking results where the battery busted a hole in the middle of the plastic.

Ouch!

Glad to see things worked out well for the OP, I was thinking Apple would probably blow him off seeing his reaction was to unplug the battery and disassemble the phone given the chance. That's fast thinking, and pretty gutsy lol. If my phone was acting like that I'd either throw it in the sink and call the fire department or run outside.

That said, I wish batteries were still easily removable. You'd be able to stop an out of control battery instead of just sitting there watching it blow up.
 
It looks like you were at an actual Apple Retail Store, but their "owner" is Apple themselves. All Apple Retail Stores are corporately owned, but Apple Authorized Service Providers are not. Apple also opens the store themselves. Maybe she is just a manager?

Hmm yeah I don't know then. They didn't say she Owned it, just that she helped open it up. It shall remain a mystery!! haha
 
Owner of that particular Apple Store, maybe Owner isn't the right word... I'm not sure. His Mom is the one that opened up and runs that particular store for Apple.
Yes, this is an actual Apple Store.

Is this store in the united States or somewhere in West Virginia?
 
Status
Not open for further replies.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.