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iPhone 6/6 Plus Carphone Warehouse order thread

Last year I ordered the iPhone 5S gold 64gb through them and they said I will receive it in a week.Then 3 weeks had past and they still kept telling me I would receive it in a week.The only reason I ordered through them for the 6 plus and not O2 was because 02 website had crashed and carphones had not.
 
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So having called back the sales team say my order details say launch date delivery, and they did have stock of the 64Gb and 128Gb models - completely contradicting my earlier phone call, they don't have a clue what's going on!
 
I've just given up on contacting the customer service team as they will either shatter my hopes of receiving it on friday or they will give me false hope.
 
I'm going to head to the store on Friday morning. There is too many mixed messages coming from them now and only Friday will provide an answer.

I hope everyone who did place an order gets what they hoped for.

I also hope Carphone Warehouse are ready if my order isn't there when I go in on Friday lol
 
Whosaprettyboy said:
Has anyone who ordered over the phone with CPW had a single communication by either text or email?

I have not order number or anything. They were quick to take the money though!

I think its crazy they don't communicate if you order over the phone.. apparently I just have to wait and see if I get a text Friday morning from DPD.
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Hi, I ordered over the telephone only yesterday and CPW took money out of my account today. I asked for the order number over the telephone when i placed the order.

I have received an email this evening with the tracking order on it. It appears the iPhones are in Leeds depot as from yesterday.
 
After a few restless days ive just had an email confirming my order has been dispatched. I ordered 64gb space grey Iphone 6. The order was placed at 9.00am on Friday via telephone and it was an EE upgrade.
 
sparky1708 said:
After a few restless days ive just had an email confirming my order has been dispatched. I ordered 64gb space grey Iphone 6. The order was placed at 9.00am on Friday via telephone and it was an EE upgrade.
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Just got my dispatch email too. Space grey 64gb on O2!
 
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Hicks. said:
DPD is now trackable for me. Interestingly there is an option to upgrade your order and have it delivered tomorrow! Shame nobody is at home to try this.
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Just did this and it's seemed to work.... delivery on the 18th before 10pm is confirmed by email now!
 

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Woke up this morning and have received all the emails (and text message) that i was told i wouldn't receive as a customer who ordered over the telephone. However I am not gonna grumble, it says my order has been despatched!

Hopefully we are still on for Friday after all then :)
 
tommmtom said:
Just did this and it's seemed to work.... delivery on the 18th before 10pm is confirmed by email now!
Click to expand...

I have my tracking number but it says "No results found for your search criteria". I'm not gonna worry too much though. I'll still go into the store tomorrow morning to collect it.

Out of interest has anyone else got this message too?
 
My IP6 is being delivered to my local store today(I used click and collect). Does anyone know if would I be able to collect it today or is there an embargo on release until tomorrow?
 
I woke up this morning to a text from O2 thanking me for staying with them and an email from Carphone Warehouse giving me my DPD tracking number. Although I heard nothing after my phone conversation on Saturday, it seems the order didn't mess up after all. :)
 
I just phoned Customer Care number at the bottom of the 'invoice' regarding my iPhone 6 64gb Space Grey Instore order. He said that colour and size, and the iPhone 6+ were the most popular.

I asked about my Instore order, he then said that he cannot comment on whether it's delivered or not until tonight, or tomorrow.

He said it's more likely I will receive my order as I ordered Instore. People online could see waits of 3-5 weeks.

He went on to say even if I don't receive a text or email, it doesn't mean it hasn't arrived Instore, just that Carphone aren't 100% with letting their customers know.

So yeh, I have to ring my branch (Chelmsford) later 9am-5.30pm opening times, and see if they know anything. Failing that, I will ring up tomorrow during the day.

I am in no rush, I have waited 4 years already haha. And no way am I using annual leave for a mobile phone. Just as long as i'm not waiting 3-5 weeks I will be happy...
 
pas81 said:
My IP6 is being delivered to my local store today(I used click and collect). Does anyone know if would I be able to collect it today or is there an embargo on release until tomorrow?
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I ordered for click and collect as well but I still don't have any text messages nor emails that I can collect from store today or tomorrow. A bit worrying now!:(:(:(
 
Primus84 said:
According to CPW they have no 64GB plus phones at all so no one who preordered will get one from them on Friday. Not happy!
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I really hope not and doubt that's the case, my 64GB Plus is trackable on DPD now. No estimated delivery date yet, but it says that it's in Oldbury as of yesterday afternoon.
 
ryan.taylor06 said:
I have my tracking number but it says "No results found for your search criteria". I'm not gonna worry too much though. I'll still go into the store tomorrow morning to collect it.

Out of interest has anyone else got this message too?
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I have this message too.. got my tracking details late last night.. but does not exist on DPD website.. will keep checking later..
 
Whosaprettyboy said:
I have this message too.. got my tracking details late last night.. but does not exist on DPD website.. will keep checking later..
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I also have the same message on the DPD tracking site but im not overly concerned. The tracking code probably wont become live until this evening
 
chocolatesox said:
I chose click and collect and mine is apparently all delivered to the store and ready for me to pick up tomorrow. *fingers crossed*

(iPhone 6 Plus 64GB Silver) :D
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have you got any text messages or email to confirm your click and collect?
 
Argh. Please help me decide what to do. I cancelled my Voda contract when the tariffs were so high and the guy I spoke to last friday morning was rude to me, ended up moving onto EE through CPW, and the phone has been despatched. Vodafone just called to ask why I'm leaving. After explaining, the man told me he could get me a better deal now. Less than half the price I paid for the 6+ 64GB handset, and then if I added on my friends work discount the tariff would be cheaper too. Is it worth trying to get out of my Carphone Warehouse order? Would probably be on a long waiting list for the phone now, and it's a lot of hassle, but would save a lot of money long term. Torn. Was so excited for a new phone being delivered tomorrow.
 
tk123 said:
Argh. Please help me decide what to do. I cancelled my Voda contract when the tariffs were so high and the guy I spoke to last friday morning was rude to me, ended up moving onto EE through CPW, and the phone has been despatched. Vodafone just called to ask why I'm leaving. After explaining, the man told me he could get me a better deal now. Less than half the price I paid for the 6+ 64GB handset, and then if I added on my friends work discount the tariff would be cheaper too. Is it worth trying to get out of my Carphone Warehouse order? Would probably be on a long waiting list for the phone now, and it's a lot of hassle, but would save a lot of money long term. Torn. Was so excited for a new phone being delivered tomorrow.
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Stick to your deal out of principle. No company should be rude to a customer.
 
I got my dispatch email with DPD tracking yesterday evening.

The tracking has finally starting working and says this:

"Your parcel will now be delivered between 08:30 and 10:00 on Fri 19 September 2014"

I am so happy! Well done CPW :D
 
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