I will try to make this as short and to the point as I can.
So, I ordered an iPhone 6+ 64GB in Space Grey on September 26th. A family member and myself signed up for Sprint. The first line on the account got an iPhone 6 in store immediately. The number was transferred over and the billing cycle began. My iPhone was in short supply, so I got the 2-3 week time frame. That is totally understandable and I was willing to wait that amount of time (The plan we chose did not allow us to go over to Apple, or Best Buy and grab the phone).
I tried to look up my order info online with the order number I was given. A week went by and nothing was showing up. So, I called the 888 number to get some information as to why the order number was not showing up.
Because it was an in-store purchase I did not receive a tracking number for my order. All I received was a Batch Order number that is not trackable online or over the phone with customer support. Even the store where I purchased the phone can not track the order.
I call the 888 number to see if Sprint's end can see that my order went through in the first place. I was panicking that I would end up waiting 2-3 weeks and the order didn't even get placed on the 26th, then my order slipping to a 4-6 week time frame, etc. They tell me they don't have any information, but expect it in 4 to 6 weeks. I told the rep that is not the time frame I was told in store. "The demand has been unprecedented and due to high demand the shipping estimate for that phone is 4 to 6 weeks". Blah blah blah....
So, I sign up for Sprint, the first line gets a phone, the billing initiates on the 26th, I am mislead about my order time frame, I am giving a later time frame AND there is ZERO information available to me or to Sprint about my order. I might as well have shouted to a wall the phone I wanted and would have been in the same situation I am now.
Fair warning; Its amateur hour over at Sprint. I am regretting this already...