I haven't been waiting long, so far, so I will reserve the complaints about that for later. I did, however, call the store I ordered from, today, to try and get some sort of order number besides what is on the receipt.
The rep on the phone hemmed and hawed and pretty much didn't want to do anything. After I refused to just give up (all politely, I swear), the rep got my name and number and promised to call be back, today.
Of course, no one called back.
I am really worried because, when I ordered the damned phone, they put my name and number down in a notebook. That doesn't sound secure or professional to me.