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My original upgrade date was October 13th, but I'm going to college on the 27th of September. I told them this and they were able to move my upgrade date to September 21. Fearing I wouldn't be able to get one by the time I went off, I called today and somehow they were able to make me eligible for an upgrade effective as of today.

Going to be waiting in line on Friday now :)
 
Finally Someone who gets it

it is worth it with the NEXT program because you get $25 off of the mobile share plan but ATT is trying to force everyone into their mobile share plan..
That $25 savings a month add up to $600 bucks after 2 years. Next isn't for everyone but I was on the grandfather unlimited plan and I was paying almost $100 a month for one phone because everything added was ala cart texting n so on. I chose to change and don't regret it because I barely use 1gb of data a month so I don't need unlimited and my monthly bill went down to $55 a month with tax. So now it will be back to what I was paying on contract because the piece of the iPhone plus I just order on next. And your not leasing the phone unless u change it every 12 months then u give it back to get the current phone. But after 20 months the phone is yours to keep.
 
I called today and somehow they were able to make me eligible for an upgrade effective as of today.

I called to make push up my upgrade eligibility and the lady said that she submitted a change request and it should be effective tomorrow. I hope it would be as she said, as I can't verify it today. Plan to camp out this friday if I am eligible to upgrade by then.

Is yours effective right after calling?
 
I called to make push up my upgrade eligibility and the lady said that she submitted a change request and it should be effective tomorrow. I hope it would be as she said, as I can't verify it today. Plan to camp out this friday if I am eligible to upgrade by then.

Is yours effective right after calling?

Yes, the guy was very nice. In fact, he had said "OK - log out and log back into your AT&T account." I swiped on my mouse and accidentally went "back" on the live chat window, closing it. He immediately called me and proceeded to help me login to my account and told me to check the eligibility and to my surprise it suddenly said I was eligible for an upgrade with $40 service fee (which I will have waived after upgrading) :)
 
Yes, the guy was very nice. In fact, he had said "OK - log out and log back into your AT&T account." I swiped on my mouse and accidentally went "back" on the live chat window, closing it. He immediately called me and proceeded to help me login to my account and told me to check the eligibility and to my surprise it suddenly said I was eligible for an upgrade with $40 service fee (which I will have waived after upgrading) :)

I log in again and it only shows me two options: Upgrade with Next or use someone's else someone else's upgrade eligibility.

I requested for two lines. how many lines did you ask him?
 
Here's it in simple terms.

If on mobile share <10gb go with a 2 year (even more so if you get waived upgrade fees)

If on mobile share 10GB> go with NEXT

If on Nation/Familytalk (grandfathered) go with 2 year.

VERY simple...
 
I log in again and it only shows me two options: Upgrade with Next or use someone's else someone else's upgrade eligibility

Talk to someone else and get it done right. Or check tomorrow if it's done, and then talk to someone else if it isn't.
 
Talk to someone else and get it done right. Or check tomorrow if it's done, and then talk to someone else if it isn't.

call or chat? how many lines did you ash them to move date? I asked for two lines.

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If I line up this friday, how many phones will apple allow to buy for each person? I have two lines and wish I can get both by myself.
 
call or chat? how many lines did you ash them to move date? I asked for two lines.

----------

If I line up this friday, how many phones will apple allow to buy for each person? I have two lines and wish I can get both by myself.

Live chat, always.
 
Also struggling with getting an early upgrade. I've been an AT&T customer since the original iPhone - it used to be that they'd grant early upgrades for iPhone users. I wasn't able to get my hands on an iPhone 5 until a few months after launch, and now that early upgrades are gone, I'm effectively screwed out of getting an iPhone at launch ever again!

I'm not looking to rent my phone through NEXT, and $250 is far too much to hand over for a 45 day early upgrade.

Like most of us, I can't get anyone to budge on the phone... are we stuck?

NEXT is cheaper. Take the time to do the math.
 
it is now effective.

thanks for your posts that encouraged me to try again today after failing many times last week.

Awesome, no problem. I'm going to try and get it done on my second line, having a bit difficulty now. How exactly did you say it? A nice plea or a compelling case? Haha

When I tried for the 2nd line, he said his manager could authorize upgrade eligibility for any device except the iPhone. Weird.
 
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Awesome, no problem. I'm going to try and get it done on my second line, having a bit difficulty now. How exactly did you say it? A nice plea or a compelling case? Haha

When I tried for the 2nd line, he said his manager could authorize upgrade eligibility for any device except the iPhone. Weird.

I called retention dep and spoke to a lady. just spoke nicely to her that my eligible date is 2 weeks later than this friday when I want upgrade. I'd like to stay with AT&T if I can. and rather not go to Verizon to get new phone. She mentioned Next but I told her that I don't want Next.

She asked if I want to change upgrade eligibility for both phones. I want both phone dates to move up so that I won't have to deal with this issue again two years later. then she submitted a case request to have my being eligible by Friday, though it is now.

Last week I tried so many times in order to pre-order but all failed. The system won't let them or they don't know how.

based on pre-order status sticky threads from all carriers posted here, AT&T thread got the least number of posts. competition might force AT&T to change their strict policy? that force people into Next.
 
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I called retention dep and spoke to a lady. just spoke nicely to her that my eligible date is 2 weeks later than this friday when I want upgrade. I'd like to stay with AT&T if I can. and rather not go to Verizon to get new phone. She mentioned Next but I told her that I don't want Next.

She asked if I want to change upgrade eligibility for both phones. I want both phone dates to move up so that I won't have to deal with this issue again two years later. then she submitted a case request to have my being eligible by Friday, though it is now.

Last week I tried so many times in order to pre-order but all failed. The system won't let them or they don't know how.

based on pre-order status sticky threads from all carriers posted here, AT&T thread got the least number of posts. competition might force AT&T to change their strict policy? that force people into Next.

How did you reach their retention department?
 
Here's it in simple terms.

If on mobile share <10gb go with a 2 year (even more so if you get waived upgrade fees)

If on mobile share 10GB> go with NEXT

If on Nation/Familytalk (grandfathered) go with 2 year.

VERY simple...


That's what I've been saying. I have 3 lines UDP on 2. One with 2gb. And I only pay 165$ for all three. 700 minutes. Unlimited mobile to mobile with unlimited text. Not sure how people pay 100 for one phone or 150$ for only 2 lines. With my current rate why would I go to mobile share ? They only throttle UDP at 5gb.

Someone said she would call me tomorrow and see if I can upgrade one line early. My other two lines are months away but one is only 40 days away.

Worst case I'll just wait. It will take me that long to get a plus anyway.
 
on a two year contract you do not pay full retail!
Oh yes, you do. You pay your $199 up front, and then you pay what works out to about $19/mo for the phone for 24 months, except that it's built into the plan. At the end of the 24 months, you better upgrade again immediately, or you're losing money starting in month 25, because that $19 never goes away, whether or not you upgrade your phone.

The Mobile Share Value plans actually let you upgrade on your own schedule without losing money. Once your device is paid for (either by you outright or by the Next loan program), you get the "subsidy" rebated to you.

If the service plans are identical in price and allowance, MSV is the better deal. The problem is that a lot of people have better prices on better plans that no longer exist. But that doesn't have anything to do with Next.
How do you rest your case? ATT next is more expensive than a family plan and they offer a 15-25$ discount because they are screwing you to switch to next.
Next is a financing plan, not a service plan. It's not "more expensive" than a family plan because it's not an alternative to an older family plan. It just doesn't make financial sense if you're sticking with an old-style service plan because you're leaving money on the table by continuing to pay for a subsidy that you no longer receive.
With next you are out of contact but you still pay monthly fees. if we consider that 2 customers stay with att for 2 years than the contract is WAY cheaper.
No, it's not. The only time a subsidized contract plan is actually cheaper is if you're holding on to a plan that no longer exists. For a new customer, the Mobile Share Value service plans and the Next financing plan are the cheapest option, hands down.
 
That might be the case for me. I
Am getting a discount from my previous employer at 24% and I have an old plan. Not saying that next is bad just saying it doesn't work out for me with my unlimited.

I have to ask where is this 19$ a month coming from ? How did anyone come up with that number ???
 
call their customer service number and choose option 5 and then 5 again.

Did it. Other line's contract ends late October. Said they would be able to allow me to upgrade early, but any device except the iPhone 6. This is absolutely bogus...
 
I have to ask where is this 19$ a month coming from ? How did anyone come up with that number ???
It's the approximate cash value of the subsidy baked into the old plans.

It's easy to compare old Nation plans: 39.99 (450 minutes and free M2M, nights/weekends) voice, $20 for unlimited SMS, and $25 for 2GB data. $85 plan price. As part of that deal, AT&T also knocks up to $450 off the price of a phone every 24 months, meaning you're paying about $66 for cell service and about $19 for the phone on a monthly basis.

The new MSV plan is pretty much the same pricing except with unlimited talk added. $40 for the voice/SMS, $40 for 2GB data. $80 plan price. If you BYOD or finance through Next, you also get a $15 discount, for a price of $65 (but AT&T then contributes $0 toward your phone).
 
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