iPhone 6 Exploded - Advice

Discussion in 'iPhone' started by GRUSH, Nov 2, 2017.

  1. GRUSH macrumors newbie

    GRUSH

    Joined:
    Nov 2, 2017
    #1
    I had an iPhone 6 and the screen started to up lift. It turns out that it was the battery swelling that was causing the screen to uplift so I had the battery replaced at my local mall. The guy who replaced my phone gave me the old iPhone battery back. Once I got home I pulled the old battery out of the bag and it caught fire in my hand so I had to throw it. It landed on my kitchen floors melting it and causing a huge plume of smoke.

    I have been dealing with Apple for almost a month over the phone so they can come good on replacing my floor due to their faulty battery. I have sent in my iPhone 6 and the exploded battery. The apple customer relations representative on the phone says the engineering team is not willing to compensate me for the damage.

    This is unbelievable as this is a faulty iPhone battery and Apple should be able to provide compensation for my floor which is costing $3,800.00 to fix. Also, this is a major safety issue as I could have burnt my hand off.

    What advice would you recommend?
    IMG_5102.JPG IMG_5099.JPG image1.jpeg
     
  2. TinaNYCTower macrumors member

    Joined:
    Oct 2, 2017
    #2
    Why would you want the old battery back??
     
  3. Two Stacks macrumors regular

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    Apr 22, 2015
    Location:
    New Orleans
  4. GRUSH thread starter macrumors newbie

    GRUSH

    Joined:
    Nov 2, 2017
    #4
    I didn't want the battery back the guy just put it in the bag and I left the shop.
     
  5. Lobwedgephil macrumors 601

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #5
    Think you need to be going after the third party who removed the battery and likely damaged it, not apple.
     
  6. TinaNYCTower macrumors member

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    Oct 2, 2017
    #6
    Than the blame lies with that guy putting it in the bag and with you for taking it out.
     
  7. DNichter macrumors G3

    DNichter

    Joined:
    Apr 27, 2015
    Location:
    Philadelphia, PA
    #7
    Talk to Apple, talk to a lawyer, talk to the 3rd party. See where it gets you. Doubt you'll get anything for the floor though.
     
  8. Givmeabrek macrumors 68040

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #8
    You tampered with the phone by opening it up! This is clearly a case where you should have let Apple deal with it....
     
  9. GRUSH thread starter macrumors newbie

    GRUSH

    Joined:
    Nov 2, 2017
    #9
    Okay, but the battery should not randomly explode in my hand or swell causing the screen to uplift?
     
  10. ck2875 macrumors 6502a

    ck2875

    Joined:
    Mar 25, 2009
    Location:
    Brighton
    #10
    Yeah. I doubt you'll have much luck if you didn't get the battery replaced by an Apple certified repair shoppe. Apple has no way of knowing if the battery only exploded due to something the mall bloke did incorrectly to the swollen battery when he was removing it, etc.
     
  11. orev macrumors 6502

    Joined:
    Apr 22, 2015
    #11
    Apple has nothing to do with this. You need to make a claim on your homeowner's or renter's insurance. The battery was already out of the phone and as it's an iPhone 6, already way out of warranty.

    Apple can't be expected to support and pay for everything that could possibly happen to a device for all of eternity.
     
  12. Givmeabrek macrumors 68040

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #12
    But Apple seals it up for that very reason. You opened it up and handled a defective battery...
     
  13. Dirtydutch macrumors 6502a

    Dirtydutch

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    Sep 19, 2015
    Location:
    Jerseyyy
  14. ezgoezit macrumors newbie

    ezgoezit

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    Oct 31, 2017
    Location:
    Seattle
    #14
    Is that linoleum tiling on the floor?
     
  15. ck2875 macrumors 6502a

    ck2875

    Joined:
    Mar 25, 2009
    Location:
    Brighton
    #15
    To be fair, the battery popped the screen off by swelling. He didn't technically open it up himself.

    Having the battery replaced by an non-Apple-certified third party is where this stops being Apple's fault, imo.
     
  16. orev macrumors 6502

    Joined:
    Apr 22, 2015
    #16
    I had one of those mall guys take out the battery and then CUT A HOLE IN IT to "let the gas out. Don't worry it's only swollen because of the gas, and now that I let it out, it's fine (covered hole with black electrical tape)". Got the battery replaced somewhere else the next day.
     
  17. alent1234 macrumors 603

    Joined:
    Jun 19, 2009
    #17

    A lot of these small shops use cheapo batteries which are nothing more than quality rejects. Every phone maker out there has strict quality standards for batteries.
     
  18. ck2875 macrumors 6502a

    ck2875

    Joined:
    Mar 25, 2009
    Location:
    Brighton
    #18
    Unless the battery had been previously replaced, it was the OEM battery from Apple that burst into flames, not the replacement.
     
  19. GRUSH thread starter macrumors newbie

    GRUSH

    Joined:
    Nov 2, 2017
    #19
    The battery that was removed was the original battery from Apple.
     
  20. stulaw11 Suspended

    Joined:
    Jan 25, 2012
    #20
    I agree Apple has no liability here. You had some 3rd party remove the battery and clearly damaged the OEM one in the removal which led to this fire. After a 3rd party opens the phone your warranty is over and cuts off Apple's liability.

    Had you gone to Apple right away you would have gotten an OEM battery, and them document the swelled OEM battery, and this never happened.
     
  21. naturalstar macrumors 6502a

    naturalstar

    Joined:
    Mar 9, 2012
    #21
    Yikes! Glad you’re okay! Not sure why you wanted to handle the battery after it was already not acting normally, kinda dangerous there.

    Thing is, since a third-party handled it, Apple won’t touch it. Even without AppleCare, going to the nearest Apple Store would have been the best move.
     
  22. willmtaylor macrumors G4

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    Here(-ish)
    #22
    Things do things the aren’t supposed to when they are treated in ways they aren’t supposed to be.

    Not sure what you thought posting it here would accomplish.
     
  23. HEK macrumors 68040

    HEK

    Joined:
    Sep 24, 2013
    Location:
    US Eastern time zone
    #22
    That’s what lithium Ion battery’s can do. All it takes is one faulty cell and cascade energy release occurs. Certain percentage of phones will exhibit faulty battery. Usually by swelling. Should have taken straight to Apple store. When it started to swell. By you futsing with it or third party, you clearly abrogated Apple’s responsibility. Clearly stated in their documentation.
     
  24. TurboPGT! Suspended

    Joined:
    Sep 25, 2015
    #23
    Lol what a crock. Don't go to half assed repair outlets and then blame Apple for your floor. LOLOLOL.
     
  25. Daves0024 macrumors member

    Joined:
    Mar 21, 2012
    #24
    Why didn't you take the phone to the Apple store when the screen was lifting up?
     
  26. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #25
    You took it to a 3rd party which voided liability for Apple. The repair person might have damaged the battery when removing. I do not think you have a good chance in Apple replacing your kitchen floor.
     

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