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iPhone 6 Exploded - Advice

GRUSH

GRUSH

macrumors newbie
Original poster
Nov 2, 2017
9
1
I had an iPhone 6 and the screen started to up lift. It turns out that it was the battery swelling that was causing the screen to uplift so I had the battery replaced at my local mall. The guy who replaced my phone gave me the old iPhone battery back. Once I got home I pulled the old battery out of the bag and it caught fire in my hand so I had to throw it. It landed on my kitchen floors melting it and causing a huge plume of smoke.

I have been dealing with Apple for almost a month over the phone so they can come good on replacing my floor due to their faulty battery. I have sent in my iPhone 6 and the exploded battery. The apple customer relations representative on the phone says the engineering team is not willing to compensate me for the damage.

This is unbelievable as this is a faulty iPhone battery and Apple should be able to provide compensation for my floor which is costing $3,800.00 to fix. Also, this is a major safety issue as I could have burnt my hand off.

What advice would you recommend?
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GRUSH said:
I had an iPhone 6 and the screen started to up lift. It turns out that it was the battery swelling that was causing the screen to uplift so I had the battery replaced at my local mall. The guy who replaced my phone gave me the old iPhone battery back. Once I got home I pulled the old battery out of the bag and it caught fire in my hand so I had to throw it. It landed on my kitchen floors melting it and causing a huge plume of smoke.

I have been dealing with Apple for almost a month over the phone so they can come good on replacing my floor due to their faulty battery. I have sent in my iPhone 6 and the exploded battery. The apple customer relations representative on the phone says the engineering team is not willing to compensate me for the damage.

This is unbelievable as this is a faulty iPhone battery and Apple should be able to provide compensation for my floor which is costing $3,800.00 to fix. Also, this is a major safety issue as I could have burnt my hand off.

What advice would you recommend?
View attachment 730739View attachment 730742 View attachment 730745
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Why would you want the old battery back??
 
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GRUSH said:
I had the battery replaced at my local mall. The guy who replaced my phone gave me the old iPhone battery back
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Yeah. I doubt you'll have much luck if you didn't get the battery replaced by an Apple certified repair shoppe. Apple has no way of knowing if the battery only exploded due to something the mall bloke did incorrectly to the swollen battery when he was removing it, etc.
 
Apple has nothing to do with this. You need to make a claim on your homeowner's or renter's insurance. The battery was already out of the phone and as it's an iPhone 6, already way out of warranty.

Apple can't be expected to support and pay for everything that could possibly happen to a device for all of eternity.
 
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Givmeabrek said:
You tampered with the phone by opening it up!
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Givmeabrek said:
But Apple seals it up for that very reason. You opened it up and handled a defective battery...
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To be fair, the battery popped the screen off by swelling. He didn't technically open it up himself.

Having the battery replaced by an non-Apple-certified third party is where this stops being Apple's fault, imo.
 
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I had one of those mall guys take out the battery and then CUT A HOLE IN IT to "let the gas out. Don't worry it's only swollen because of the gas, and now that I let it out, it's fine (covered hole with black electrical tape)". Got the battery replaced somewhere else the next day.
 
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GRUSH said:
Okay, but the battery should not randomly explode in my hand or swell causing the screen to uplift?
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A lot of these small shops use cheapo batteries which are nothing more than quality rejects. Every phone maker out there has strict quality standards for batteries.
 
alent1234 said:
A lot of these small shops use cheapo batteries which are nothing more than quality rejects. Every phone maker out there has strict quality standards for batteries.
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Unless the battery had been previously replaced, it was the OEM battery from Apple that burst into flames, not the replacement.
 
The battery that was removed was the original battery from Apple.
 
I agree Apple has no liability here. You had some 3rd party remove the battery and clearly damaged the OEM one in the removal which led to this fire. After a 3rd party opens the phone your warranty is over and cuts off Apple's liability.

Had you gone to Apple right away you would have gotten an OEM battery, and them document the swelled OEM battery, and this never happened.
 
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Yikes! Glad you’re okay! Not sure why you wanted to handle the battery after it was already not acting normally, kinda dangerous there.

Thing is, since a third-party handled it, Apple won’t touch it. Even without AppleCare, going to the nearest Apple Store would have been the best move.
 
GRUSH said:
Okay, but the battery should not randomly explode in my hand or swell causing the screen to uplift?
Click to expand...
Things do things the aren’t supposed to when they are treated in ways they aren’t supposed to be.

Not sure what you thought posting it here would accomplish.
 
GRUSH said:
Okay, but the battery should not randomly explode in my hand or swell causing the screen to uplift?
Click to expand...
That’s what lithium Ion battery’s can do. All it takes is one faulty cell and cascade energy release occurs. Certain percentage of phones will exhibit faulty battery. Usually by swelling. Should have taken straight to Apple store. When it started to swell. By you futsing with it or third party, you clearly abrogated Apple’s responsibility. Clearly stated in their documentation.
 
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