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jagu

macrumors newbie
Original poster
Sep 19, 2014
13
0
So I waited 20 days for my iPhone 6plus 128gb that I bought without a contract. After all the heightened anticipation of getting it delivered, it was delivered to me by UPS at my office today. When I opened it an hour later, it was an empty Apple box in it. I was mad as hell, called apple and they said that they will have to investigate it and expedite a new unit to me after their investigation.

Has this ever happened to anyone , if so, how was it resolved and how quickly?
 

Chatter

macrumors 6502a
Jun 10, 2013
724
479
Uphill from Downtown
So I waited 20 days for my iPhone 6plus 128gb that I bought without a contract. After all the heightened anticipation of getting it delivered, it was delivered to me by UPS at my office today. When I opened it an hour later, it was an empty Apple box in it. I was mad as hell, called apple and they said that they will have to investigate it and expedite a new unit to me after their investigation.

Has this ever happened to anyone , if so, how was it resolved and how quickly?

This just sounds verrrry fishy especially if you bought from Apple. Though I guess anything is possible.
 

lordofthereef

macrumors G5
Nov 29, 2011
13,161
3,720
Boston, MA
Possible UPS fraud. They hire regular people. I am sure they can pretty easily figure out what sort of boxes certain things ship in. Wouldn't be terribly difficult for someone on the shipping line to steal the contents of a package.
 

jagu

macrumors newbie
Original poster
Sep 19, 2014
13
0
The apple box did not have the shrink wrap on it. The cord and charger ware gone too.
 

nepalisherpa

macrumors 68020
Aug 15, 2011
2,258
1,330
USA
So I waited 20 days for my iPhone 6plus 128gb that I bought without a contract. After all the heightened anticipation of getting it delivered, it was delivered to me by UPS at my office today. When I opened it an hour later, it was an empty Apple box in it. I was mad as hell, called apple and they said that they will have to investigate it and expedite a new unit to me after their investigation.

Has this ever happened to anyone , if so, how was it resolved and how quickly?

The apple box did not have the shrink wrap on it. The cord and charger ware gone too.

If it was in fact stolen then I am sure Apple will block that phone from being activated.
 

jagu

macrumors newbie
Original poster
Sep 19, 2014
13
0
Duh, someone took it out of the box... UPS. Did you call UPS too?

Yeah, I just said that to underscore that it was stolen at UPS. I only called Aplle because they had an obligation to deliver my phone to me .
 

T5BRICK

macrumors G3
Aug 3, 2006
8,313
2,387
Oregon
Has this ever happened to anyone , if so, how was it resolved and how quickly?

You've contacted Apple, that's really call you can do. Just let them file their claim and send you a replacement.
 
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vmaniqui

macrumors 6502a
Mar 8, 2013
562
1
California
Yeah, I just said that to underscore that it was stolen at UPS. I only called Aplle because they had an obligation to deliver my phone to me .

Call ups. They're the worst shipper. I have had so many bad experiences with them. Yesterday they delivered my package to a different house. Good thing I know my neighbors. Most of the times they will misplaced my packages and will say they left it at facility and will reschedule. Happened like 4 times. One time I ordered a jacket and they delivered it 5 houses away from me. I never saw that shipment again. File a complete lain with ups.
 

Crichton333

macrumors 6502
May 4, 2014
344
32
I always open expensive packages while the delivery guy is still there just in case. Especially cell phones which are like the no.1 mail fraud/theft items.
 

pdxmatts

macrumors 68000
Jan 12, 2013
1,876
463
Portland, OR
Wow, was the UPS box still sealed up or re-taped? I'm looking at my UPS box right now and I could tell by the weight that is empty. Did you or the UPS driver not notice the weight difference when you signed for it? Plus, you can tell from the box that it is an Apple product. Say's it is from Apple right on the box and is the size of an iPhone box. Apple should really have their shipping boxes more discreet. I am sure any UPS worker knows what is inside. Sorry this happened to you. How awful!
 
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vmaniqui

macrumors 6502a
Mar 8, 2013
562
1
California
Calling UPS won't do anything. They are Apples customer, not yours.

They're the one who messed up they should know what they did to that shipment. That way you have a record and talk to a supervisor and get a case no. It's like reporting to a police station. You got a blotter.
 

impulse2010

macrumors newbie
Dec 9, 2014
12
0
One reason most of them make 30+ a hour. Probably a temp or part time employee that stoled it. I would think you would have to be total fool to steal a $750 iphone when your making 30+ a hour and take big chance to losing your job. Or worse going to Jail.
 

BensonTT

macrumors regular
Nov 13, 2012
140
30
Lol to op.. Didn't the package feel light if it was completely empty? Something fishy
 

impulse2010

macrumors newbie
Dec 9, 2014
12
0
Also OP said it was delivered to him at his office and he opened it a hour later?. I don't know where you work and what not or know who you work with but someone could have took it from your office?
 

Newtons Apple

Suspended
Mar 12, 2014
22,757
15,253
Jacksonville, Florida
Ups will investigate. During the shipping process the box is weighed multiple times and they will be able to detect a weight difference if stolen from their shipping system. If not, they will balk.

UPS has seen it all and heard it all.
 

jagu

macrumors newbie
Original poster
Sep 19, 2014
13
0
Also OP said it was delivered to him at his office and he opened it a hour later?. I don't know where you work and what not or know who you work with but someone could have took it from your office?

I'm an attorney and I personally got it from the ups driver at the front desk because I saw her truck. Funny thing is that she shook the box as she placed it on the ledge as if she suspected a weight problem and she commented that "someone's getting a phone".

I had a busy day so I took the box into my office and put it on my desk until I had time to open it. I had custody of the box all the time and My staff could not and would not have stolen it.
Apparently, the drivers and other Ups staff know the content of the box based on her comment.
 
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jagu

macrumors newbie
Original poster
Sep 19, 2014
13
0
Ups will investigate. During the shipping process the box is weighed multiple times and they will be able to detect a weight difference if stolen from their shipping system. If not, they will balk.

UPS has seen it all and heard it all.

Great! For this reason, I will call Ups too today. Frankly I just want my phone.
 

Newtons Apple

Suspended
Mar 12, 2014
22,757
15,253
Jacksonville, Florida
Great! For this reason, I will call Ups too today. Frankly I just want my phone.

I would want mine too. Unfortunately Apple will have to send you another as it is not like this was lost, buit stolen. Wait all that time only to have a low life steal it.

Sorry but get on the phone with both Apple and UPS and start pushing.:apple:
 

T5BRICK

macrumors G3
Aug 3, 2006
8,313
2,387
Oregon
They're the one who messed up they should know what they did to that shipment. That way you have a record and talk to a supervisor and get a case no. It's like reporting to a police station. You got a blotter.

That's why you contact Apple. They'll deal with UPS because they are the ones who paid UPS.
 

IrishVixen

macrumors 68020
Jun 20, 2010
2,497
105
Apparently, the drivers and other Ups staff know the content of the box based on her comment.

They absolutely know. I had two phones delivered a week apart as one shipped from California & the other from China; the same driver delivered both, and commented on their contents without my saying a word. In fact, when the second arrived, he asked if something was wrong with the first one already!

Contact UPS. They weigh the package multiple times; that will help them figure out where in the delivery system it was swiped from the box.
 

vmaniqui

macrumors 6502a
Mar 8, 2013
562
1
California
That's why you contact Apple. They'll deal with UPS because they are the ones who paid UPS.

the way it works is - you need to contact both. the shipper and the shipping company. you REALLY need to contact UPS so that they have and you have a record that they messed up. plain and simple.
 
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