Informed consent does not absolve negligent technique or mistakes during surgery.
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iPhone 6 Plus cracked screen cost me $329
- Thread starter Kenc1103
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Informed consent does not absolve negligent technique or mistakes during surgery.
What does the receipt say? I know you had to sign something. They always make you sign something when apple works on your hardware. I broke my iPhone 6 plus a few months ago. They said they could attempt to fix the screen in-store but if the fix failed they would have to order a refurbished phone because they didn't have any refurbished 128GB models in stock. I didn't want to take a chance or a repair going wrong (my phone was still usable), so they ordered a backup in. I brought my phone back to get it fixed when they had a backup in stock. So it is normal that the repairs sometimes go wrong but I've never heard of them charging more for it. I would definitely go back to the store and talk to the manager. If the receipt says replacement for broken screen and $329 then you might be able to get your money back. If it says broken screen and water damage then you're out of luck.
Not all white box replacement units are brand new from factory. Some may be remanufactured with a brand new case, screen and battery. However, you won't be able to tell the difference anyway.
What he is saying is that yes, it could be like signing a form before surgery, but that form doesnt allow the doctor get away with malpractice and kill someone because of their mistake. It seems like the Apple tech that took apart his phone was the doctor that killed someone because of their mistake. If he brings a phone in that works, with a broken screen and they go to replace and the phone no longer works, it seems they broke his phone and then instead of admitting that, pinned it on the customer. This is of course if the OPs story is 100% the truth.
The receipt just says flat rate repair, it doesn't say anything about replacement at all. Do I still give it a try?
We can't properly advise you unless you give us the whole story. If they did in fact informed you that the repair would be $329 if they couldn't successfully replace the screen for $129 before you agreed to it, you're out of luck.
Here's the whole story again. The screen was completely cracked after I dropped it but still fully functional. I ran a test on their web site before scheduling an appointment with the Genius Bar, everything was passed. When I got to the store, they ran the same test and again everything was passed. The genius did mention about the possible $329 charge but he said that shouldn't happen as he sees nothing failed on the test. When I picked up the phone, another genius came to serve me and said the phone won't work with the new screen and I have to pay for a new one for $329, so I told him the phone was fully functional before I dropped off, he said they tried everything and still not able to make it to work with the new screen.
So they did inform you of a prospective $329 charge before you consented to the repair. Sorry, but you don't have much of a case. You took your chance and it didn't work out. Next time purchase AC+ so you'll be out only $99 plus $79 in worse case scenario (if $329 is too much for you to bear).
It is possible that the body of the phone was somewhat damaged from the fall. Therefore, the new screen may not have for perfectly on the body.
My son's girlfriend dropped her iPhone 6 and cracked the screen. When she brought it in for repair, they clearly told her that the screen replacement would be $129, but if the new acreen did not seat properly then she'd have to pay the full replacement cost.
I am guessing that's the case here.
My son's girlfriend dropped her iPhone 6 and cracked the screen. When she brought it in for repair, they clearly told her that the screen replacement would be $129, but if the new acreen did not seat properly then she'd have to pay the full replacement cost.
I am guessing that's the case here.
Does anybody else find the label 'Apple genius' frustrating? For a start off they aren't a genius at all, and also it's a silly way of describing their techs. Unprofessional and rather childish.
I feel the same way. Just like i feel about ''baristas'' or whatever they call them. They are coffee makers to me
My brother dropped his iP6+ resulting in a broken screen. He took it to the independent iPhone repair shop by the college. An hour later it was ready to be picked up. All for a modest $89.00 total.
Pricing and terrific service is why this shop is always busy. Most cities around me have independent shops specializing in iPhones. They really save owners money.
Pricing and terrific service is why this shop is always busy. Most cities around me have independent shops specializing in iPhones. They really save owners money.
Certainly works if the screen replacement goes fine, but if it doesn't, as in the case of the OP...
Are they genuine screens? I always imagine that I'd walk out with a low-res, flickering display.#
What exactly did they say the $329 charge would be for when they warned you? That there was a possibility your phone wouldn't be able to work afterwards? If they warned you, what else can you possibly say? Pretty crappy that it happened, but you can't say they didn't warn you.
If you want a non-Apple screen, a phone that is not calibrated correctly, and a voided warranty, then go ahead and save money. If a third-party screen is put on the phone, and anything goes wrong with it in the future, including nonworking buttons or a blown speaker, you will still have to pay the full $299 (iPhone 6) for $329 (iPhone 6+) replacement cost because your warranty is now void.
They said the $329 was a possible charge for failure after screen replacement. But like I said earlier the phone was fully functional with a cracked screen, how could it stop working after putting on a new screen? I guess I should have asked them to show me what's not working before I paid them $329. Lesson learned this time.
Same issue with one of our phones, Apple did advise that if our cracked working screen was replaced and phone didn't function with new screen, would be the $300 ish fee. We had to replace whole phone also. my guess is there breaking something or Apple doesn't want customers replacing screens anymore lol
I feel better now to hear that I am not the only one paying $329 for a cracked screen. Did you get a chance to check your old phone with the new screen on? They showed me my old phone with the new screen on and I should have checked to see what's not working after that.
This happened to my father except he never verbally agreed to pay if damage ensued from attempted repair and they ended up having to give him a brand new iPhone 5 for $110
I believe the genius was supposed to verbally ask you if you are okay paying if the phone can't be repaired, if they didn't they shouldn't have been able to charge you.
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If your warranty is void isn't it the full cost of the phone? $750?
I believe the genius was supposed to verbally ask you if you are okay paying if the phone can't be repaired, if they didn't they shouldn't have been able to charge you.
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If your warranty is void isn't it the full cost of the phone? $750?
Well the genius did ask me if I am ok with the $329 possible charge but he also said he is pretty confident that it won't happen since my phone passed all the test, that's how he got me into it.
I'm sorry pal, but you agreed to pay it
Apple in recent years has become much more stingy, I remember when my iPhone 5 clearly had a defective battery, I was 3 months out of warranty and I told the genius and the manager that my iPhone 4 battery lasted 2 1/2 years and was never ran down this badly. The test they ran showed I had lost about 45% of capacity in 15 months of daily use.. still charged me 100 bucks to replace the battery. I was shocked how reluctant they were to cover what was clearly a bad battery that came from the factory.
1 year later, Apple finally acknowledged the battery problems affecting my phone serial number and refunded me after I called.
Sorry to hear, but hey at least your not out $750, if you used a credit card to buy the phone, you might try calling them and asking if they offer any warranty on it, my friend got his replacement costs reimbursed through BofA credit.
I would contact Apple corporate. This is pretty bad on Apple's fault, and corporate will try to fix it for you.
That won't work unless the OP is within the first 3 months of ownership, as most CC have a 90-day accidental damage coverage.
You need to read the entire thread as the OP didn't give the whole story in the opening post. The OP agreed to the $329 charge before consenting to the repair.