iPhone 6 plus display separating on left side

apple.pseudofan

macrumors regular
Original poster
Apr 13, 2010
117
4
So, after seeing all this Internets stuff about being bending phones, I thought I'd have a look see at my device. Not bent! Whew! However, as I inspected it, imagine my surprise when I discovered that the display was separating upwards out of the metal case. Just below the volume buttons, there is a noticeable gap that I can press hard to close and that Springs back up to prominence when released. Sigh. Genius bar appointment tomorrow. Good thing I was already planning to go to the Apple store tomorrow to get two iPhone 6's for my parents. Anyone else seen this? I don't have another camera handy to photograph it with.
 

sjperformance

macrumors 6502a
Oct 7, 2013
582
356
Miami 305
So, after seeing all this Internets stuff about being bending phones, I thought I'd have a look see at my device. Not bent! Whew! However, as I inspected it, imagine my surprise when I discovered that the display was separating upwards out of the metal case. Just below the volume buttons, there is a noticeable gap that I can press hard to close and that Springs back up to prominence when released. Sigh. Genius bar appointment tomorrow. Good thing I was already planning to go to the Apple store tomorrow to get two iPhone 6's for my parents. Anyone else seen this? I don't have another camera handy to photograph it with.

No worries. You will get a new sealed phone.
 

Blorzoga

macrumors 68030
May 21, 2010
2,557
65
So, after seeing all this Internets stuff about being bending phones, I thought I'd have a look see at my device. Not bent! Whew! However, as I inspected it, imagine my surprise when I discovered that the display was separating upwards out of the metal case. Just below the volume buttons, there is a noticeable gap that I can press hard to close and that Springs back up to prominence when released. Sigh. Genius bar appointment tomorrow. Good thing I was already planning to go to the Apple store tomorrow to get two iPhone 6's for my parents. Anyone else seen this? I don't have another camera handy to photograph it with.
You probably shouldn't have sat on it. Hopefully the Apple folks won't be able to tell.
 

apple.pseudofan

macrumors regular
Original poster
Apr 13, 2010
117
4
You probably shouldn't have sat on it. Hopefully the Apple folks won't be able to tell.
I realize the sentiment that it seems unfathomable that some of the damage seen on these forums aren't definitively user-caused, but I have never put it in my back pocket (I carry two phones, the other a 5 that is work-issued, and that one goes in the back left pocket ), this phone only ever goes in the front left pocket. It fits and isn't too tight. Snug for sure, but not too tight. I also almost always take it out when I sit due to having headphones plugged in and the Jack being uncomfortable in that situation. So, no, I didn't sit on it.

First one is bad side. Other side is for comparison.
 

Attachments

srharris22

macrumors member
Aug 28, 2010
94
58
I just posted a thread for this. Mine actually clicks when you press in screen in top left corner. It's hard to see but can feel it's slightly separated. There are no Genius Bar appt at my local store in Raleigh, very odd. Guess I'm traveling to next town over this weekend.
PS my wife's is doing the same thing but less obvious
 

sasquatch951

macrumors member
Sep 22, 2014
32
18
FYI people this is NOT an iPhone 6 only issue. I had the screen glass raising on my 5s when I first bought it. At first you could click it down but it would raise back up then the click went away and it just started floating on the top left corner. Needless to say I went to the Apple Store and it was replaced.

Sorry I don't have any pics but it was the EXACT same issue.
 

Shanewilliams

macrumors 6502a
Apr 3, 2010
577
0
Similar issue here in the upper left corner on the iphone 6. I've seen some people in other threads post that they just got the iphone replaced, but to me that seems unacceptable. Can anyone confirm that they will actually just swap it out for a new in box phone or would it be one of the white box replacements? I realize at this point, even the white box replacment is new, but I've yet to even open any of the accessories.
 

apple.pseudofan

macrumors regular
Original poster
Apr 13, 2010
117
4
I also suspected it may be bent, but as I stated in my original post, it isn't bent. Tried a variety of methods to determine this and came away certain it isn't.

Yes, when you push down and release it makes a clicky sound. Leaving for Disneyland tomorrow and would hate to drop it and them claim it was from that. Definitely wanna get it replaced tomorrow.
 

lordofthereef

macrumors G5
Nov 29, 2011
12,904
3,476
Boston, MA
I realize the sentiment that it seems unfathomable that some of the damage seen on these forums aren't definitively user-caused
I don't think it's unfathomable. And frankly, I appreciate people posting about this. I don't remember seeing this many issues with the previous chassis. I do remember seeing a thread or two, but the threads are accumulating fast.
 

darngooddesign

macrumors G3
Jul 4, 2007
9,343
264
Atlanta, GA
I don't think it's unfathomable. And frankly, I appreciate people posting about this. I don't remember seeing this many issues with the previous chassis. I do remember seeing a thread or two, but the threads are accumulating fast.
I remember a bunch of chamfergate, anodizegate, and myscreenalignmentisslightlyoffgate threads.
 

lordofthereef

macrumors G5
Nov 29, 2011
12,904
3,476
Boston, MA
I remember a bunch of chamfergate, anodizegate, and myscreenalignmentisslightlyoffgate threads.
None of those mattered to me in the slightest; they don;t potentially effect the use and longevity of the phone like a bending chassis over time would. This actually does. Which is why I mentioned it.

This idea that some have here that they shouldn't post about the issues they are having is rather perplexing. That is what a forum is for. If it's deemed a large enough issue, Apple will be forced to take care of it, be it due to PR or due to law; it's happened before.

Again, is it a problem? I have no idea. We will see.
 

darngooddesign

macrumors G3
Jul 4, 2007
9,343
264
Atlanta, GA
None of those mattered to me in the slightest; they don;t potentially effect the use and longevity of the phone like a bending chassis over time would. This actually does. Which is why I mentioned it.
I think the 6S' chassis will be slightly heavier due to more robust internal reinforcing. If you are worried that your phone will bend then return it and use your old phone for another year until the new design's kinks are worked out. If you simple must have a newer phone, regardless of potential issues, then be more cautious.
 

kerrikins

macrumors 65816
Sep 22, 2012
1,202
436
FYI people this is NOT an iPhone 6 only issue. I had the screen glass raising on my 5s when I first bought it. At first you could click it down but it would raise back up then the click went away and it just started floating on the top left corner. Needless to say I went to the Apple Store and it was replaced.

Sorry I don't have any pics but it was the EXACT same issue.
I have a touch of this issue on my 5S, in the upper hand left side of the phone. Now that I have my 6 I can't decide if I can be bothered to do a swap on the phone.
 

lordofthereef

macrumors G5
Nov 29, 2011
12,904
3,476
Boston, MA
I think the 6S' chassis will be slightly heavier due to more robust internal reinforcing. If you are worried that your phone will bend then return it and use your old phone for another year until the new design's kinks are worked out. If you simple must have a newer phone, regardless of potential issues, then be more cautious.
Thanks for the advice. I think I am happy waiting (since I have to anyway due to AT&T glitching my account upgrade :( ) and see if this becomes more of an issue and if Apple decide to to anything about it (again, as they have in the past).
 

Rocko1

macrumors 68020
Nov 3, 2011
2,070
4
I also suspected it may be bent, but as I stated in my original post, it isn't bent. Tried a variety of methods to determine this and came away certain it isn't.

Yes, when you push down and release it makes a clicky sound. Leaving for Disneyland tomorrow and would hate to drop it and them claim it was from that. Definitely wanna get it replaced tomorrow.
The clicking is the clip on the screen slipping out of the grips of the shell. Apple will replace it. But test the new one before you leave. I have had a 5C replaced only to have the replacement have the exact issue as I walked out of the store.
 

Leonard1818

macrumors 68020
Nov 15, 2011
2,459
401
I think what this person is experiencing is a improperly glued down screen. It's detaching from the other layer behind it. Happened on my replacement 5 that was sent to me. May be impacting my 6, but if so, once every 2 days or so... I have only been able to "duplicate" (and I use that term loosely since I'm not *really* sure of what I felt/heard) twice now.

Will continue to monitor.

But like the OP, I do have the fear that I'll drop it and smear the edge then Apple will blame the drop. I almost feel compelled to replace it now, preemptively....

----------

The clicking is the clip on the screen slipping out of the grips of the shell. Apple will replace it. But test the new one before you leave. I have had a 5C replaced only to have the replacement have the exact issue as I walked out of the store.
glue or clip. I think you're right.
 

Jason1978

macrumors regular
Sep 18, 2013
248
0
I replaced my phone 2 times and when I put slight pressure on the glass it makes a small clicking sound. This is my third iPhone 6 and the sound is less( middle of screen) so don't know if I am replacing. I think this is what iPhone screens do
 

Vegaspilot

macrumors regular
Oct 28, 2010
196
21
I replaced my phone 2 times and when I put slight pressure on the glass it makes a small clicking sound. This is my third iPhone 6 and the sound is less( middle of screen) so don't know if I am replacing. I think this is what iPhone screens do
Almost all the 6s I've looked at do this. Mine does it too.
 
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