I posted this a while back but it gets my thoughts across much better than the few short posts I have been writing.
I don't own an iPhone 6, but I do own a MacBook Pro and have had several Macbooks going all the way back to 2004. Ive owned iPhones in the past and I have also owned iPods.
I have noticed the same issue with common problems on any Apple product. You take it to Apple to get it fixed, even if you have AppleCare, you often find the company blames the end user and refuses to fix it. Usually you have done nothing out of the ordinary.
Then you turn to the Apple Community. Rather than finding support in the Apple community, there tends to be a vocal group which criticizes people who are having problems and makes ridiculous suggestions. If you discuss them, you get chastised by the Apple Community for bringing it up.
The reaction of the Apple Community to this problem is the main reason why many people will never buy Apple products. Its one of the reasons I get frustrated with the Apple products that I own.
Ive also owned PCs in the same period. I have noticed a very different response from the PC community to common problems.
Take Vista, the community collectively expressed its frustration with the operating system. Microsoft was forced to respond with Windows 7. The community was actually pleased with that update as it addressed many of the problems people found with Vista.
Look at Windows 8, the community expressed even more frustration with that operating system. Microsoft was forced to reply with Windows 8.1. The community hasnt accepted that completely either. Microsoft's CEO was forced to resign and Windows 9 is expected to address the most common complaint (the lack of a proper start menu).
I have also noticed in the past 10 years, Apple quality has suffered. The quality of Apple products in the past was much better than it is now. Look at the iBooks and the iPods from early 2000-2004. The devices lasted longer. They generally worked very well. Despite updates or any other major changes to the device, the devices remained functional. My friend still uses his iBook from 2004 for some things, although he has upgraded to a new Macbook for his daily needs.
Bendgate is just the latest example of common defects in Apple products. If the community doesnt hold Apple accountable for poor products, Apple is allowed to release more and more poor products.
In the long run only harms Apple. If someone had a bad experience with an Apple product, that person discovers it a common problem with that very same product, and finds very little support in the community for the issues he/she had, its unlikely that person will ever purchase another Apple product.
The opposite is true as well. My first Apple product was an iPod, it lasted me 4 years before the hard drive died. Sure the hard drive died and it was disappointing but thats to be expected after 4 years. The longevity of the product was one of the reason I decided to purchase a Macbook over a competitors device.