iPhone 6 Touch ID is useless

Discussion in 'iPhone' started by MyRomeo, Oct 8, 2014.

  1. MyRomeo macrumors 6502


    Jul 22, 2010
    United Kingdom
    Hi. I bought an iPhone 6 on launch weekend and overall I'm very pleased with it however I have terrible problems with touch id.

    I set the phone up a new when I got it and it's on the latest software 8.0.2 but the touch id is terrible.I've registered a few fingers and even tried deleting them and doing it again but it still is useless.

    I can successfully register fingers and unlock the phone maybe once or twice but then it's like the phone forgets them and I get the try again message until I end up having to enter my pin.

    Anyone any advice? I came from an iPhone 5 so this is my first time with touch id.
  2. deeddawg macrumors 604

    Jun 14, 2010
    Try having a friend register their prints and see if you see the same behavior -- maybe even try to register your prints to their phone. Goal is to see if it's your phone or your prints. :)

    It could be as simple as you received a faulty device. A trip to an Apple store should get it sorted out.
  3. ajm222 macrumors 6502a

    Sep 19, 2012
    Same here. Tempted to take it in but don't know how they can test if it's the phone or the prints.
  4. Jordan921 macrumors 601


    Jul 7, 2010
    Bay Area
    Got a 6plus and Touch ID works a lot better then it did on my 5S
  5. malevolant macrumors 6502

    Jun 23, 2010
    Boston, MA
    Weird. I have no problems with my Touch ID. Maybe a device issue. As other poster said, take it to Apple.
  6. amtechrep macrumors newbie

    Oct 8, 2014
    Mine works perfect. Could be faulty touch ID. But first, try restoring your phone to factory settings, and set it up again. See if that works.
  7. CooKieMoNs7eR macrumors 68000


    Nov 18, 2009
    I had that problem with the 5S, not the 6+, it's actually improved a lot.
  8. Ke1ington macrumors 6502a


    Dec 29, 2009
    Touch ID on my 6 is leagues better than on my 5s. I haven't had it fail on me yet. My 5s sensor had a lot of trouble when I was at the gym or coming out of the shower along with other random failures. Really frustrating.
  9. KdParker macrumors 601


    Oct 1, 2010
    Clean the touch ID button (not saying you are dirty).

    But when the touch ID button gets greasy it will mess up the touch Id
  10. pish6969 macrumors regular

    Sep 10, 2014
    Mine works great. I notice if you have smears or smudges on the touch ID, it gives you problems..just wipe it with your shirt if that's the case and should be fine.

    Also I went into fingerprint from settings..keep tapping on it (it turns grey) when it registers..try a bunch of different angles..I think that helps tremendously
  11. SMIDG3T Suspended


    Apr 29, 2012
    No. It's not. Mine's yet to fail to read a print yet.

    In all seriousness, you've set it up wrong.
  12. bunnicula macrumors 68040


    Jul 23, 2008
    Same here... Touch ID has been improved upon.


    Same! My 5S was super picky and I had to redo it a number of times. Also hated hands that had just been washed and dried. Doesn't seem to mind that now.

    I think OP has a dud and needs a replacement.
  13. donster28, Oct 8, 2014
    Last edited: Oct 8, 2014

    donster28 macrumors 68000

    Oct 5, 2006
    Great White North
    OP, don't mean to be a downer to your thread but may I suggest you type a proper title next time? Saying the "iPhone 6 touch id is useless", when you're obviously just having problems with your device, does not represent your thread accurately.

    Just my 2 cents. ;)

    Oh, and the Touch ID works perfectly on my 6 Plus! It will sometimes fail (but rarely) if my finger is somewhat wet or at a weird angle. I suggest you register your fingers again and see what happens. Don't forget to follow the prompts on the screen...move your finger ever so slightly while registering to get all corners covered.
  14. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    The 6 was a GREAT improvement over my 5S but it still fails one out of five times! That is enough where I no longer will use it. I have registered my thumb in three of the five registers and it still fails 1-2 times out of five.

    Not going to return it as I do not think there is a thing wrong with my iPhone 6.
  15. ace198 macrumors regular

    Oct 8, 2007
    Definitely agree with the other that the 6 is way better than the 5S as far as the Touch ID. Haven't had any problems so far with it. 5S would fail to work after a day or two for me and then I would have to re-do the touch ID process.
  16. itsmemuffins macrumors 68040


    Jun 23, 2010

    people need to stop with these click bait titles.

    A more apt title would be.

    I don't know how to set up Touch ID, please help. ;)

    I find it to be most awesome and rarely if ever dose my touch not register.

    As a matter of fact I haven't had nor any one I know (all those I have shown how to set it up properly) any problems with it, since Apple patched it in iOS 7.0.2
  17. indychris macrumors 6502


    Apr 19, 2010
    Fort Wayne, IN
    I've used my touch ID hundreds of times in the last two weeks. I've had exactly one instance in which it failed to register, and that was when I was grabbing my phone in a rush with my left hand and my thumb wasn't all the way on the home button.

    My 5s gave me quite a few problems early on, but then with learning and updates, it became a very rare occasion in which it would not register. The 6+ seems vastly improved over even the 5s for me.

    But maybe I just have 'good' prints. [​IMG]
  18. myscrnnm macrumors 65816


    Sep 16, 2014
    Seattle, WA
    What's interesting is that with my main finger (right thumb), TouchID has been working flawlessly since I got my 6 Plus. But for some reason, it's stopped registering my right index finger completely, despite recognizing it before. I'll try deleting it and re-registering it.
  19. TommyilRomano macrumors member


    Sep 10, 2007
    It works for me without any issues...
  20. AppleP59 macrumors 6502

    Feb 24, 2014
    Any update OP?
    Have you reset it as many people suggested, and it's worked perfectly since?
  21. MyRomeo thread starter macrumors 6502


    Jul 22, 2010
    United Kingdom
    I haven't reset the phone no, I've redone the finger prints again after reading a few suggestions on it and I'll see how it goes.
  22. MyRomeo thread starter macrumors 6502


    Jul 22, 2010
    United Kingdom
    Just a thought, I hold and operate my phone in my left hand so unlock with my left thumb. I have a bit of metal in the tip of my thumb that had been there for over 10 years, any chance this is screwing with the touch id? I think it's right where the scanner would be reading
  23. Maetzle macrumors regular


    Jun 2, 2014
    Got my 6 today and so far zero trouble. Phone unlocked on first try almost always. Only once it just didn't want to work, but I eventually realized that I didn't set that finger up for Touch ID.

    Did set up my right thumb twice though because that's the finger I'm mostly using to unlock my phone and wanted to get "every angle".
  24. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    Not buy a 6plus so the finger ID works! WTF:mad:

    My 6 only works 3 of 5 times on the average and it is still not worth the trouble to use.
  25. AppleP59 macrumors 6502

    Feb 24, 2014
    Shouldn't do. Unless it moves..?

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