iPhone 6 Touch ID is useless

MyRomeo

macrumors 6502
Original poster
Jul 22, 2010
450
39
United Kingdom
Hi. I bought an iPhone 6 on launch weekend and overall I'm very pleased with it however I have terrible problems with touch id.

I set the phone up a new when I got it and it's on the latest software 8.0.2 but the touch id is terrible.I've registered a few fingers and even tried deleting them and doing it again but it still is useless.

I can successfully register fingers and unlock the phone maybe once or twice but then it's like the phone forgets them and I get the try again message until I end up having to enter my pin.

Anyone any advice? I came from an iPhone 5 so this is my first time with touch id.
 

deeddawg

macrumors G3
Jun 14, 2010
8,949
2,757
US
Try having a friend register their prints and see if you see the same behavior -- maybe even try to register your prints to their phone. Goal is to see if it's your phone or your prints. :)

It could be as simple as you received a faulty device. A trip to an Apple store should get it sorted out.
 

ajm222

macrumors 6502a
Sep 19, 2012
862
111
Hi. I bought an iPhone 6 on launch weekend and overall I'm very pleased with it however I have terrible problems with touch id.

I set the phone up a new when I got it and it's on the latest software 8.0.2 but the touch id is terrible.I've registered a few fingers and even tried deleting them and doing it again but it still is useless.

I can successfully register fingers and unlock the phone maybe once or twice but then it's like the phone forgets them and I get the try again message until I end up having to enter my pin.

Anyone any advice? I came from an iPhone 5 so this is my first time with touch id.
Same here. Tempted to take it in but don't know how they can test if it's the phone or the prints.
 

malevolant

macrumors 6502
Jun 23, 2010
395
74
Boston, MA
Hi. I bought an iPhone 6 on launch weekend and overall I'm very pleased with it however I have terrible problems with touch id.

I set the phone up a new when I got it and it's on the latest software 8.0.2 but the touch id is terrible.I've registered a few fingers and even tried deleting them and doing it again but it still is useless.

I can successfully register fingers and unlock the phone maybe once or twice but then it's like the phone forgets them and I get the try again message until I end up having to enter my pin.

Anyone any advice? I came from an iPhone 5 so this is my first time with touch id.
Weird. I have no problems with my Touch ID. Maybe a device issue. As other poster said, take it to Apple.
 

amtechrep

macrumors newbie
Oct 8, 2014
5
0
Mine works perfect. Could be faulty touch ID. But first, try restoring your phone to factory settings, and set it up again. See if that works.
 

Ke1ington

macrumors 6502a
Dec 29, 2009
625
27
Touch ID on my 6 is leagues better than on my 5s. I haven't had it fail on me yet. My 5s sensor had a lot of trouble when I was at the gym or coming out of the shower along with other random failures. Really frustrating.
 

pish6969

macrumors regular
Sep 10, 2014
219
26
Mine works great. I notice if you have smears or smudges on the touch ID, it gives you problems..just wipe it with your shirt if that's the case and should be fine.

Also I went into fingerprint from settings..keep tapping on it (it turns grey) when it registers..try a bunch of different angles..I think that helps tremendously
 

SMIDG3T

Suspended
Apr 29, 2012
3,859
2,316
England
Hi. I bought an iPhone 6 on launch weekend and overall I'm very pleased with it however I have terrible problems with touch id.

I set the phone up a new when I got it and it's on the latest software 8.0.2 but the touch id is terrible.I've registered a few fingers and even tried deleting them and doing it again but it still is useless.

I can successfully register fingers and unlock the phone maybe once or twice but then it's like the phone forgets them and I get the try again message until I end up having to enter my pin.

Anyone any advice? I came from an iPhone 5 so this is my first time with touch id.
No. It's not. Mine's yet to fail to read a print yet.

In all seriousness, you've set it up wrong.
 

bunnicula

macrumors 68040
Jul 23, 2008
3,795
773
Got a 6plus and Touch ID works a lot better then it did on my 5S
Same here... Touch ID has been improved upon.

----------

I had that problem with the 5S, not the 6+, it's actually improved a lot.
Same! My 5S was super picky and I had to redo it a number of times. Also hated hands that had just been washed and dried. Doesn't seem to mind that now.

I think OP has a dud and needs a replacement.
 

donster28

macrumors 68000
Oct 5, 2006
1,626
620
Great White North
OP, don't mean to be a downer to your thread but may I suggest you type a proper title next time? Saying the "iPhone 6 touch id is useless", when you're obviously just having problems with your device, does not represent your thread accurately.

Just my 2 cents. ;)

Oh, and the Touch ID works perfectly on my 6 Plus! It will sometimes fail (but rarely) if my finger is somewhat wet or at a weird angle. I suggest you register your fingers again and see what happens. Don't forget to follow the prompts on the screen...move your finger ever so slightly while registering to get all corners covered.
 
Last edited:

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,219
Jacksonville, Florida
The 6 was a GREAT improvement over my 5S but it still fails one out of five times! That is enough where I no longer will use it. I have registered my thumb in three of the five registers and it still fails 1-2 times out of five.

Not going to return it as I do not think there is a thing wrong with my iPhone 6.
 

ace198

macrumors regular
Oct 8, 2007
157
1
Definitely agree with the other that the 6 is way better than the 5S as far as the Touch ID. Haven't had any problems so far with it. 5S would fail to work after a day or two for me and then I would have to re-do the touch ID process.
 

itsmemuffins

macrumors 68040
Jun 23, 2010
3,131
1,208
Hi. I bought an iPhone 6 on launch weekend and overall I'm very pleased with it however I have terrible problems with touch id.

I set the phone up a new when I got it and it's on the latest software 8.0.2 but the touch id is terrible.I've registered a few fingers and even tried deleting them and doing it again but it still is useless.

I can successfully register fingers and unlock the phone maybe once or twice but then it's like the phone forgets them and I get the try again message until I end up having to enter my pin.

Anyone any advice? I came from an iPhone 5 so this is my first time with touch id.

people need to stop with these click bait titles.

A more apt title would be.

I don't know how to set up Touch ID, please help. ;)

I find it to be most awesome and rarely if ever dose my touch not register.

As a matter of fact I haven't had nor any one I know (all those I have shown how to set it up properly) any problems with it, since Apple patched it in iOS 7.0.2
 

indychris

macrumors 6502a
Apr 19, 2010
538
935
Fort Wayne, IN
I've used my touch ID hundreds of times in the last two weeks. I've had exactly one instance in which it failed to register, and that was when I was grabbing my phone in a rush with my left hand and my thumb wasn't all the way on the home button.

My 5s gave me quite a few problems early on, but then with learning and updates, it became a very rare occasion in which it would not register. The 6+ seems vastly improved over even the 5s for me.

But maybe I just have 'good' prints.
 

myscrnnm

macrumors 65816
Sep 16, 2014
1,408
874
Seattle, WA
What's interesting is that with my main finger (right thumb), TouchID has been working flawlessly since I got my 6 Plus. But for some reason, it's stopped registering my right index finger completely, despite recognizing it before. I'll try deleting it and re-registering it.
 

TommyilRomano

macrumors member
Sep 10, 2007
36
18
D.C.
Hi. I bought an iPhone 6 on launch weekend and overall I'm very pleased with it however I have terrible problems with touch id.

I set the phone up a new when I got it and it's on the latest software 8.0.2 but the touch id is terrible.I've registered a few fingers and even tried deleting them and doing it again but it still is useless.

I can successfully register fingers and unlock the phone maybe once or twice but then it's like the phone forgets them and I get the try again message until I end up having to enter my pin.

Anyone any advice? I came from an iPhone 5 so this is my first time with touch id.
It works for me without any issues...
 

AppleP59

macrumors 6502
Feb 24, 2014
349
4
Hi. I bought an iPhone 6 on launch weekend and overall I'm very pleased with it however I have terrible problems with touch id.

I set the phone up a new when I got it and it's on the latest software 8.0.2 but the touch id is terrible.I've registered a few fingers and even tried deleting them and doing it again but it still is useless.

I can successfully register fingers and unlock the phone maybe once or twice but then it's like the phone forgets them and I get the try again message until I end up having to enter my pin.

Anyone any advice? I came from an iPhone 5 so this is my first time with touch id.
Any update OP?
Have you reset it as many people suggested, and it's worked perfectly since?
 

MyRomeo

macrumors 6502
Original poster
Jul 22, 2010
450
39
United Kingdom
I haven't reset the phone no, I've redone the finger prints again after reading a few suggestions on it and I'll see how it goes.
 

MyRomeo

macrumors 6502
Original poster
Jul 22, 2010
450
39
United Kingdom
Just a thought, I hold and operate my phone in my left hand so unlock with my left thumb. I have a bit of metal in the tip of my thumb that had been there for over 10 years, any chance this is screwing with the touch id? I think it's right where the scanner would be reading
 

Maetzle

macrumors regular
Jun 2, 2014
181
179
Got my 6 today and so far zero trouble. Phone unlocked on first try almost always. Only once it just didn't want to work, but I eventually realized that I didn't set that finger up for Touch ID.

Did set up my right thumb twice though because that's the finger I'm mostly using to unlock my phone and wanted to get "every angle".
 

AppleP59

macrumors 6502
Feb 24, 2014
349
4
Just a thought, I hold and operate my phone in my left hand so unlock with my left thumb. I have a bit of metal in the tip of my thumb that had been there for over 10 years, any chance this is screwing with the touch id? I think it's right where the scanner would be reading
Shouldn't do. Unless it moves..?
 
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