iPhone 6s screen scratch replacement

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-narcan-

macrumors regular
Original poster
Sep 29, 2011
126
108
Anyone know if the Genius Bar will replace an iPhone 6s because of a scratched screen ?

Swore it's only been in my pocket yet the screen has a big scratch in it and a load of little ones.
 

brand

macrumors 601
Oct 3, 2006
4,361
401
127.0.0.1
If the phone did not have scratches on it when you received it and now the phone does have scratches on it then will cost you $150 for a screen replacement on the iPhone 6s (Plus).
 
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invisibleshoes

macrumors 6502
Sep 20, 2014
287
287
No...if it wasn't scratched out of the box then it's on you. Just saw a similar thread where the user "swore" it wasn't his/her fault. Save yourself the headache and use a screen protector. The screen isn't scratch-proof...
 

lordofthereef

macrumors G5
Nov 29, 2011
12,904
3,476
Boston, MA
Returning a phone with light scratches isn't fraud folks. It's questionable in nature but you're not committing fraud.

I have read of a person who claimed he got "easy" scratches on his 6s plus and had the 6 plus for s full year without a scratch. So maybe there is some oleo phobic costing defect possible? Don't really know.

Either way, I'd be honest about it. Apple is usually pretty helpful IME.
 
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wakinghour

macrumors regular
Jul 16, 2012
133
59
It may not be technically fraud but it's not justifiable. It's obviously wrong to return something in a different condition than you received it in.
 

MrGimper

macrumors 603
Sep 22, 2012
6,455
6,952
Andover, UK
Returning a phone with light scratches isn't fraud folks. It's questionable in nature but you're not committing fraud.

I have read of a person who claimed he got "easy" scratches on his 6s plus and had the 6 plus for s full year without a scratch. So maybe there is some oleo phobic costing defect possible? Don't really know.

Either way, I'd be honest about it. Apple is usually pretty helpful IME.
I'd just return it and not mention the scratches, after all you can return for any reason within 14 days.
 

AndrewR23

macrumors 68040
Jun 24, 2010
3,897
1,181
Apple states you can return for normal wear and tear. Obv the second you unbox the phone, it's not the same condition you bought it in. Therefore it's completely 100% justifiable to return it for normal wear and tear which is scratches.
It may not be technically fraud but it's not justifiable. It's obviously wrong to return something in a different condition than you received it in.
 
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lordofthereef

macrumors G5
Nov 29, 2011
12,904
3,476
Boston, MA
I'd just return it and not mention the scratches, after all you can return for any reason within 14 days.
It's up to you. I'd have moral hold backs returning something just because it's scratched and then buying another.

Regardless, they inspect the phone and if they deem it damaged they'll refuse a return so I'm unsure why people are calling this fraud.
 

MrGimper

macrumors 603
Sep 22, 2012
6,455
6,952
Andover, UK
It's up to you. I'd have moral hold backs returning something just because it's scratched and then buying another.

Regardless, they inspect the phone and if they deem it damaged they'll refuse a return so I'm unsure why people are calling this fraud.
I think the problem is that there are many people throughout this forum who get on their soapbox, claiming the moral high-ground, spouting about fraud. Not this thread in particular, but all over the place.

My point is that if I try and get a phone replaced because I think a screen scratch is a faulty screen and get told it's wear and tear, then surely this definition of wear and tear works the other way too?
 

GrumpyMom

macrumors G3
Sep 11, 2014
8,761
12,501
I'm not even going to stick a toe in this fraud debate you all have got going on here.

Instead, I'll take the opportunity to recommend these plastic screen protectors that had been recommended elsewhere on this forum. I've long hated screen protectors that I've tried before but these don't obscure or degrade the display and they are an inexpensive way to try screen protectors. They do show fingerprint smudges when the display is off.

http://www.amazon.com/gp/product/B010MVQ456?psc=1&redirect=true&ref_=od_aui_detailpages01

But if you want an inexpensive but good quality way of protecting your screen, these are it. I'm terrible at applying screen protectors but I managed to do a passable job on the second attempt with the second one I used. There are three to a packet and on Amazon they are relatively cheap so they're worth a try. You can always graduate up to a more expensive tempered glass protector later.
 
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lordofthereef

macrumors G5
Nov 29, 2011
12,904
3,476
Boston, MA
I think the problem is that there are many people throughout this forum who get on their soapbox, claiming the moral high-ground, spouting about fraud. Not this thread in particular, but all over the place.

My point is that if I try and get a phone replaced because I think a screen scratch is a faulty screen and get told it's wear and tear, then surely this definition of wear and tear works the other way too?
You're perfectly within your right to simply return it. As a consumer I like to try and make Apple aware of potential issues. Since this is the second time I'm hearing this issue im inclined to suspect it may be an actual defect, however small. The more info Apple has, the easier they can remedy a potential problem.

I'm making no implications about you, personally, but it's always amazing to me how people expect a company to be flawless "because they paid so much" but then are unwilling to provide feedback. Apple isn't going to know some screens are
Prone to scratching if consumers aren't even willing to mention it.
 

Mr.C

macrumors 601
Apr 3, 2011
4,500
603
London, UK.
Aren't screen scratches considered wear and tear? If so, then wear and tear is considered normal use for a return, isn't it?
Scratches are not normal wear and tear and don't just happen unless the owner has been careless in the first place. They aren't and should not be covered under the normal warranty.
 
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Mr.C

macrumors 601
Apr 3, 2011
4,500
603
London, UK.
You're perfectly within your right to simply return it. As a consumer I like to try and make Apple aware of potential issues. Since this is the second time I'm hearing this issue im inclined to suspect it may be an actual defect, however small. The more info Apple has, the easier they can remedy a potential problem.

I'm making no implications about you, personally, but it's always amazing to me how people expect a company to be flawless "because they paid so much" but then are unwilling to provide feedback. Apple isn't going to know some screens are
Prone to scratching if consumers aren't even willing to mention it.
Since when is a scratch on the screen a normal wear and tear issue. The screens are scratch resistant not scratch proof. That means they can be scratched if the owner does not take good care of the device. If the screen has been scratched it's due to the carelessness of the owner and in no way should be accepted under the normal return policy.
 

AndrewR23

macrumors 68040
Jun 24, 2010
3,897
1,181
Scratches are not normal wear and tear and don't just happen unless the owner has been careless in the first place. They aren't and should not be covered under the normal warranty.
You realize the coating on the iPhone can be scratched by blowing on it? Come on dude. Scratches are normal wear and tear. Remember when the iPhone 5 came out? Apple said the chipping and scratching on the iPhone was normal wear and tear. Why would they consider screen scratches not normal wear and tear? Lol
 

JoeyD74

macrumors 6502
Oct 31, 2014
372
179
Returning a phone with scratches you caused is fraud? Wow buddy. I'm curious what you think if I stole a toothbrush? Death penalty?
How is it not fraud? If it didn't come like that and now is scratched, trying to return it in bad condition is fraud. Apple is very forgiving for issues we as consumers typically cause, I would go in there and show them and see what they say.
Your comparison to the toothbrush is foolish, stealing is stealing. Sure your not going to get twenty years for the toothbrush but your still a thief if you stole it.
 
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Mr.C

macrumors 601
Apr 3, 2011
4,500
603
London, UK.
You realize the coating on the iPhone can be scratched by blowing on it? Come on dude. Scratches are normal wear and tear. Remember when the iPhone 5 came out? Apple said the chipping and scratching on the iPhone was normal wear and tear. Why would they consider screen scratches not normal wear and tear? Lol
Scratching a screen with a big scratch is not normal wear and tear and can only happen if someone is actually careless. I've never scratched the screens of my iPhones or iPads because I'm careful not to do so. In any case it's not something that should be or would be covered under the warranty or 14 day returns policy.

Warranties are for faults or defects beyond the owners control and the 14 day returns policy is if the item is in as new condition but the owner has for what ever reason changed their mind. Wanting to return a phone for a refund or exchange because of a scratch on the screen which in all likely hood was the fault of the owner is wrong. Scratches don't just magically appear. I sympathise with the OP but in no way would I condone returning it for such a reason.
 
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ROLLTIDE1

macrumors 68000
Sep 12, 2012
1,791
549
It's cause of people doing stuff like this that cause insurance prices to rise how is it not fraud ? Sounds like people lack morals and ethics these days and I know that my family would disown me if I ever tried to pull a stunt like this
 
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