iPhone 6s screen scratch replacement

[wakinghour]

Apple states you can return for normal wear and tear. Obv the second you unbox the phone, it's not the same condition you bought it in. Therefore it's completely 100% justifiable to return it for normal wear and tear which is scratches.

A quick google search shows that they don't say that at all. Before sharing false advice, it helps to cite the actual policy.

For any product in its original, undamaged and unmarked condition, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method.

 

[AndrewR23]

Scratches caused from Normal wear and tear like taking in and out of pocket are normal. Especially with the coating on the iPhone. Take your phone and put it in direct sunlight or under a lamp and you'll see dozens of them.

 

[Mr.C]

Double post

Scratches caused from Normal wear and tear like taking in and out of pocket are normal. Especially with the coating on the iPhone. Take your phone and put it in direct sunlight or under a lamp and you'll see dozens of them.

Whether they are normal or not they are not covered under the 14 day return policy nor the one year standard warranty. As you said in your previous post before you edited it it is a moral issue and obviously you have no morals otherwise you would not be arguing with those that say what the OP described is not covered.

 

[AndrewR23]

Whether they are normal or not they are not covered under the 14 day return policy nor the one year standard warranty. As you said in your previous post before you edited it it is a moral issue and obviously you have no morals otherwise you would not be arguing with those that say what the OP described is not covered.

Of course scratches are not covered under the one year warranty. I already knew that. I said if you return your phone because of scratches, Apple will still accept it if you are within 14 days.

 

[MrGimper]

A quick google search shows that they don't say that at all. Before sharing false advice, it helps to cite the actual policy.

For any product in its original, undamaged and unmarked condition, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method.

So, playing devil's advocate, if it's got fingerprints on it, it's marked and you can't return it....

 

[Mr.C]

Of course scratches are not covered under the one year warranty. I already knew that. I said if you return your phone because of scratches, Apple will still accept it if you are within 14 days.

I very much doubt they will and they certainly shouldn't as the phone is not in brand new condition anymore.

 

[AndrewR23]

I returned an iPhone I dropped with a huge scuff on the bottom. Told them I dropped it. He checked to see if the phone performed normally which it did and exchanged it for me. You realize apples customer service is incredible Right? They aren't the company to refuse a return because of little scratches on the screen lol.

I very much doubt they will and they certainly shouldn't as the phone is not in brand new condition anymore.

 

[ROLLTIDE1]

I returned an iPhone I dropped with a huge scuff on the bottom. Told them I dropped it. He checked to see if the phone performed normally which it did and exchanged it for me. You realize apples customer service is incredible Right? They aren't the company to refuse a return because of little scratches on the screen lol.

You do realize that because of dishonest people like yourself that this is the main reason why the prices of apple care and warranty work keep going up each year ? I personally couldn't live with myself if I did what you did and would take it as a lesson learned

 

[AndrewR23]

You do realize that because of dishonest people like yourself that this is the main reason why the prices of apple care and warranty work keep going up each year ? I personally couldn't live with myself if I did what you did and would take it as a lesson learned

How was I dishonest. ? I told the genius I dropped it. He exchanged it for me. Read and don't assume buddy. Just because I told the Op to not mention the scratches doesn't mean I wouldn't.

 

[viperGTS]

I'm not even going to stick a toe in this fraud debate you all have got going on here.

Instead, I'll take the opportunity to recommend these plastic screen protectors that had been recommended elsewhere on this forum. I've long hated screen protectors that I've tried before but these don't obscure or degrade the display and they are an inexpensive way to try screen protectors. They do show fingerprint smudges when the display is off.

http://www.amazon.com/gp/product/B010MVQ456?psc=1&redirect=true&ref_=od_aui_detailpages01

But if you want an inexpensive but good quality way of protecting your screen, these are it. I'm terrible at applying screen protectors but I managed to do a passable job on the second attempt with the second one I used. There are three to a packet and on Amazon they are relatively cheap so they're worth a try. You can always graduate up to a more expensive tempered glass protector later.

I purchased these for my sister, they seem pretty good!

 

[AndrewR23]

Returning an iPhone for scratches without mentioning them is not why warranty and AppleCare go up. They go up because people are so careless and drop the phones. When I worked with volt and apple for a year at the Elk Grove warehouse, we got millions of cracked screen iPhones every day. That's why the warranty goes up. People are careless. It doesn't go up because you don't mention you got small scratches on your screen. Come on. Retail 101.

 

[dannyyankou]

Micros scratches are normal, and you don't even notice them when using the device.

 

[ROLLTIDE1]

How was I dishonest. ? I told the genius I dropped it. He exchanged it for me. Read and don't assume buddy. Just because I told the Op to not mention the scratches doesn't mean I wouldn't.

You are missing the point I would have never returned my phone if I was in your shoes but I guess that I was raised better than you and have ethics and morals. I just can't stand fraud ! . Take care

 

[AndrewR23]

You are missing the point I would have never returned my phone if I was in your shoes but I guess that I was raised better than you and have ethics and morals . Take care

Now you lost credibility because you made it personal. Enjoy life bud. Getting angry and making things personal over an iPhone is childish.

And to end it with you, I never returned it just for the scuff. That stuff doesn't bother me. I returned it because I didn't like the 5C and got the 5S instead.

 

[MrGimper]

You do realize that because of dishonest people like yourself that this is the main reason why the prices of apple care and warranty work keep going up each year ? I personally couldn't live with myself if I did what you did and would take it as a lesson learned

So you'd commit suicide over it then I guess?

 

[Mr.C]

I returned an iPhone I dropped with a huge scuff on the bottom. Told them I dropped it. He checked to see if the phone performed normally which it did and exchanged it for me. You realize apples customer service is incredible Right? They aren't the company to refuse a return because of little scratches on the screen lol.

You do realise you were lucky and Apple should not have replaced it for you. You do realise this is not always going to be the case. You do realise you're abusing the system. You do realise that because of people like the cost of the products as well as AppleCare goes up.

 

[MrGimper]

You are missing the point I would have never returned my phone if I was in your shoes but I guess that I was raised better than you and have ethics and morals. I just can't stand fraud ! . Take care

It's got nothing to do with morals, it's just down to your particular interpretation of fraud. And it just so happens that your's is wrong.

 

[Mr.C]

Returning an iPhone for scratches without mentioning them is not why warranty and AppleCare go up. They go up because people are so careless and drop the phones. When I worked with volt and apple for a year at the Elk Grove warehouse, we got millions of cracked screen iPhones every day. That's why the warranty goes up. People are careless. It doesn't go up because you don't mention you got small scratches on your screen. Come on. Retail 101.

Yes it does. You're kidding yourself if you think it doesn't.

 

[MrGimper]

You do realise you were lucky and Apple should not have replaced it for you. You do realise this is not always going to be the case. You do realise you're abusing the system. You do realise that because of people like the cost of the products as well as AppleCare goes up.

You do realise it's not his fault Apple replaced it if they shouldn't have. You do realise it was Apple's choice to replace it. You do realise therefore all these imaginary price hikes are in fact Apple's fault.

 

[ROLLTIDE1]

It's got nothing to do with morals, it's just down to your particular interpretation of fraud. And it just so happens that your's is wrong.

Good luck in prison my friend cause I am sure that more people agree with my thoughts and views on this subject than yours . I am moving on and staying out of this thread now Stay classy

 

[Mr.C]

You do realise it's not his fault Apple replaced it if they shouldn't have. You do realise it was Apple's choice to replace it. You do realise therefore all these imaginary price hikes are in fact Apple's fault.

That doesn't take away from the fact that such things are not covered under the 14 day replacement or the one year warranty and still abusing the system and it still is responsible even if partly for the price hikes. Just because Apple is willing to accept it doesn't mean you should take advantage of their willingness to keep YOU happy at the expense of others.

 

[MrGimper]

That doesn't take away from the fact that such things are not covered under the 14 day replacement or the one year warranty and still abusing the system and it still is responsible even if partly for the price hikes. Just because Apple is willing to accept it doesn't mean you should take advantage of their willingness to keep YOU happy at the expense of others.

So I take something back to Apple and of their own free will they give me a refund and that's my fault. The correct course of action is to listen to a bunch of faceless nobodies on an Internet forum instead? Wow.

 

[AndrewR23]

For everyone saying that I'm the reason apple raises the AppleCare...show me the proof.

 

[-narcan-]

Scratches are not normal wear and tear and don't just happen unless the owner has been careless in the first place. They aren't and should not be covered under the normal warranty.

Given it's the first week of having a phone I paid $1200 for I was I'd actually been very careful, making sure not to put in any pockets with anything else etc. I wish I had some clue as to how these scratches appeared.

The fact that they appeared so easily makes me think there's something wrong here which is why I'm returning it.

 

[Shadowbech]

Simply if you don't want to live with the scratch, just return it and buy another one. Problem solved. And make sure you check every inch of the screen to make sure they are scratch free before you walk out. I have had instances where I walked out the store and later to find scratches on the screen, which annoyed the crap out of me. I ended up exchanging it (6+).