I'm dancing with the idea of jumping from AT&T to T-Mobile. I live in Connecticut. Back when LTE was unheard of and 3G was where it was at T-Mobile worked fine in the city I was I living in. Over the years I've been with all the carriers and I'm smart enough to know that AT&T and Verizon are the biggest carriers and offer the most reliable coverage-at a price of course. I'm now with AT&T and I can say coverage is fine. Customer care has been fine. I do admire John Legere and T-Mobile and the Uncarrier initiatives in place. For my personal situation I went through a divorce which hurt my credit significantly. That being said AT&T made me pay out the ying yang a $750 security deposit just to get 1 line. It was that bad. I also keep seeing things on the news about AT&T being rude to their customers and mistreating them and I don't necessarily like that. Now having their home internet, an iPhone on their Next Plan, and a GoPhone for my mother basic phone needs and never being late in fact paying ahead they are refusing after a long period of time to give me another line without another $750 deposit. I threatened to leave and they were basically like see ya don't the let the door hit your you know what on the way out. They have this sense of entitlement like they are the best and everyone needs them and they charge so much money for everything. That being said-I want s family plan. T-Mobile approved me for 5 lines no deposit and a plan for 4 lines with 10 GB Each line with Data Stash and that's $160. I'm paying $140 for AT&T for 1 line. If you factor in my mom's prepaid line GoPhone with AT&T that's $180 sometimes for 1 postpaid and 1 prepaid(with a crappier footprint of coverage) when I can get 4 smartphones on Jump! with T-Mobile for $160-of course it will be more with the phones being financed but that's fine. Now it sounds good on paper but my question is if I get devices that use Band 12-and I live in a city, will the cost and additional lines outweigh the benefits or am I better hanging on to my AT&T? If you don't live in CT that's ok I just want some insight on what some of you think. Thank you.
1st I'm by NO Means employed by ANY Cell carrier.
2nd yes I may be biased but ONLY as a customer, researcher and phone tinkerer
( Yes I study a bit about all the carriers and am a pretty well informed consumer )
That all being said I've given The Top 4 "major" carriers and a few not top ones several fair shakes.
In both research and MY OWN PERSONAL EXPERIENCE AT&T comes out slightly on top over T-Mobile yes you'll pay thru the ying yang but despite what a %age of customers and outright haters may say AT&T will in many ways give most customers exactly what they pay for nothing more nothing less
With ANY Carrier it comes down to several things:
Coverage> AT&T Slightly beats out all others overall based on the entire coverage spectrum ( more coverage in more areas and more cell towers/sites this by no means does NOT Mean that service is superior in all markets/areas only that they are great travel wise )
Customer Service>
I could tell you or share my horror stories and others from most ANY Carrier, company or business. It's all about whom you talk to and experience differs from person to person and sometimes from call to call. AT&T Sprint and Verizon
have all won their share of awards for customer service obviously this means more satisfied CS/CC experiences than unsatisfactory ones.
In my experience AT&T CS/CC has given me better experience than TMO whom have 99% of my time off and on with them have outright lied or been 100% incompetent, Sprint+Verizon who lies and almost never works with you.
A lot of AT&T Reps at least try to care, help and work with you.
Most carriers it's a love/hate relationship to some extent.
Value and Gimmicks>
Again you get what you pay for at AT&T within reason. Granted this is the case for many carriers save the fine print and Catch 22's
AT&T was 1st to do ANY Rollover granted the RO Data part TMO was 1st and does it best but at least AT&T adopted it and there is consideration to extend it from 1 mo RO to a longer timeframe
All these "Uncarrier moves" and this "Uncarrier" talk is mostly gimmicks, hype, hot air or flawed/twisted logic
A Carrier will always be a carrier no matter how much they shout "Uncarrier"
Unlimited Data = A lie, a myth and a farce at ALL Carriers
Music Fredom? Not bad but not all users need/use it
Calling w/o boarders? Nice but that and Music Freedom has a cost and someone somewhere is going to pay it or TMO will absorb it and pay the price sooner or later
Jump, Jump On Demand, iPhone for life, ATT Next no matter how you describe em name em or label em they are all payment plans and contracts of a sort albeit by a different name and with varying Terms and Conditions
Me and my Job pay AT&T what we pay because 1: they work for us and 2: we trust them over the others
In the end I strongly encourage AT&T if you can manage it but it's all up to you.
With that I now prepare myself for the haters, naysayers trolls and myriad of people likely to quote, yell or attempt to correct me cause let's face just like there's Fandroids and iFans there are carrier fans whom will argue with customers who's carrier choices are contrary to or in stark contrast to their own.
Best of luck to you whatever you choose