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iPhone 6s turning off at 10-20%
- Thread starter asamoa6150
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Temperature had nothing to do with my issue. First off, I rarely use my phone outside in the cold temps. Secondly, it got progressively worse thru Spring and into the Summer. Our family has owned many iPhones from the first one. We've had batteries naturally fade near the 2 year mark, but this was the first clear battery failure (after only 5 months). And Apple's diag tools couldn't detect it.
They suggested I turn on my iCloud Photo Library (in settings -> icloud -> photos, toggle on) so that my photos will be in the cloud. That was the only thing I could do. I have tried backing up but the system literally will break down and not back up... my contacts were tied with my mail (as well as notes) so I was able to save that as well.
Good luck... most likely they'll wipe it for you if you go. I tried asking if it's something I can do at home and they said no. They'd still run the diagnosis to see...mine was bad enough that they just ended up swapping the device out just to be on the safe side.
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This made me laugh for a good minute, thank you.
Unfortunately, I'm outside of the 1 year warranty, so I doubt they will cover it... that, and the closest Apple store is 2 hours away... We're in a weird geographical void between 2 stores... which is odd, because we're in a fairly large metro area... they just haven't built one closer yet. I may have to go to a 3rd party to have a new battery installed, which I def don't want to do. It's either that, or constantly be charging the phone. I love the Apply hardware, especially the camera and GPU power, but I have yet to have an IPhone that did not have to be replaced with a refurb, and I've owned almost all of them (except all the "S" models between years)... I may just have bad luck, but I've had 2 other brands of smartphones and had zero issues. I dread changing brands again, but I may not have a choice with the way firmware updates and hardware issues have bogged me down. Apple is quickly losing their ground as the go-to smartphone, especially with the bland upgrade from 6S to 7. The issues we experience are fairly common as well, which you would think such a renowned company would resolve quickly and efficiently. Gone are the days of them being the flagship touchscreen... there's just too many high-quality options out there to have to deal with so many silly issues.
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Sounds like a great way for them to sell more cloud subscriptions, as the size of the hard-drives in the phones surpass the free cloud storage options... I fear the qualities that made Apple stand out in the beginning, are fading now that Jobs is gone. it's all about profits, and less about being the best. The Apple store used to repair/replace without fail back in the day, but now they are quite finicky about it.
Wait a sec... how can we backup to the cloud if the issue is transferring corrupt software? That makes zero sense aside from profiteering. Another reason Apples software handcuffs are going to lose them business... Most other devices will allow you to move files via a file manager software, but not Apple... geez.
Not backup the phone entirely
Only the phone
I could have easily uploaded it manually or find an application that moves it to a cloud based server but because I already have the cloud storage available...
I wasn't able to back up my phone prior to my genius visit.
I had tolerated the battery issue.
I then had a scare where I realized I had not backed up my phone, ever, and probably should do so.
I tried to but the system always failed when backing up. It just wouldn't do it.
That was what I originally made my genius appointment for.
I've never made an appointment for battery issues because I usually just end up buying a smart case or carry my charger with me everywhere. I'm the type that will avoid confrontation or appointments of any sort until absolutely necessary and the fact that I couldn't back up made that trip necessary.
They then told me what was going on, and the battery issue is a side effect.
Sorry for any confusions on my previous post, I thought I was being clear.
Only the phone
I could have easily uploaded it manually or find an application that moves it to a cloud based server but because I already have the cloud storage available...
I wasn't able to back up my phone prior to my genius visit.
I had tolerated the battery issue.
I then had a scare where I realized I had not backed up my phone, ever, and probably should do so.
I tried to but the system always failed when backing up. It just wouldn't do it.
That was what I originally made my genius appointment for.
I've never made an appointment for battery issues because I usually just end up buying a smart case or carry my charger with me everywhere. I'm the type that will avoid confrontation or appointments of any sort until absolutely necessary and the fact that I couldn't back up made that trip necessary.
They then told me what was going on, and the battery issue is a side effect.
Sorry for any confusions on my previous post, I thought I was being clear.
Were you within the 1 year manufacturers warranty period? Mine ended in August, and I'd hate to drive so far only to be told it wasn't covered...
It was probably within, I don't remember to be honest. I change phone almost on a yearly basis but I keep my old phones (which still work fine). Yours ended in august and you're two hours away...I would see if any exceptions can be made if they won't cover it. But I would ask in a nice, yet I'm not really budging type of way.
Being in a service-related field, I completely understand. I will give them a call today and see, as Verizon avoided helping like the plague. It's worth a shot, worst they can do is say No and I'll be in the same boat I'm currently floating in.
I honestly think in person is better but I understand two hour drive may not be ideal.
My 5s used to do that. It started with iOS 9. I'm wondering if software may be messing around with it and the batteries are really OK. There's a nice battery health app that has the charge cycles and says how healthy it is. It has a green icon with a picture of a battery on it in the app store.
My 6 had the same problem where the battery would run down really quick and then die at like 30%. Both times I took it to the Apple Store their diagnostic said my phone and battery were fine and therefore they would not repair or replace it. They told me to just wipe the phone and reinstall with a fresh (not from backup) iOS to fix the problem. Well, I did that and still had the problem. Then I got my 7 so it didn't matter anymore.
It begs the question though, why pay for AppleCare+ when Apple's down diagnostic is faulty.
It begs the question though, why pay for AppleCare+ when Apple's down diagnostic is faulty.
Having the same issue.
Out of warranty. Apple will repair it for $80 (battery swap).
Issues: Battery indicator not accurate, phone sometimes shutting of with battery of 40 or less.
Will immediately power on when charger is connected and display previous %age.
Can anyone confirm That a battery swap will fix this issue?
Out of warranty. Apple will repair it for $80 (battery swap).
Issues: Battery indicator not accurate, phone sometimes shutting of with battery of 40 or less.
Will immediately power on when charger is connected and display previous %age.
Can anyone confirm That a battery swap will fix this issue?
If it's a battery issue, the phone won't turn on. So if the indicator is faulty and telling you that there's 40 when it's really 0 (like the cell phone service indicator saying 5 bars when it's zero and you only know because you can't get online and when you restart the phone it then shows 0 bars)...
You won't be able to turn your phone back on.
If your phone is turning back on even after the auto shut...it's more likely software, especially if you turn it back on and then before you could even put your password in, it'll auto shut down again and won't stop doing so until you physically plug it in.
In my opinion, all these kind of issues seem to be because of a battery problem but it cause stuff like that before dying at all so I think by being replaced it, the problem would be solved.
My 6S has been having the same exact issue.. I've seen it die at battery percentages as high as 40%! Very frustrating when I'm out and about and relying on my phone. It refuses to turn back on when this happens, just shows the dead battery screen.
Lately it's been doing okay though... Occurs randomly and is something I can't demonstrate at will in front of an Apple Genius, so I never bothered to take it in.
Lately it's been doing okay though... Occurs randomly and is something I can't demonstrate at will in front of an Apple Genius, so I never bothered to take it in.
Next time it happens try doing a hard reset. That's what happened to me (dead battery screen) but if it was dead dead it wouldn't even show that...
When I hard reset it shows at the percentage it was before and then as soon as I put my password in...bam...auto shuts
Why software?
The indicator is based on battery voltage as far as I know. And batteries have been known to have fluctuating and uneven voltage when they are about to fail or have a bad cell. So that might be the cause.
If it were software, how could such an error suddenly appear if the software wasn't changed.
So finally I did a battery calibration and according to this pic, it seems that worked so I advise you to try it
View attachment 664039
View attachment 664039
Very interesting to find this thread; I suspect Apple have another common issue arising here.
My launch day 6S also started shutting down early a couple of weeks ago. I'd been using the people tagging feature in iOS 10 a fair bit (I have 69k photos in iCloud) and had been noticing this was drawing heavily on the battery and heating the phone up a little. I could deal with that ok but then it would start shutting down altogether, while still at relatively high percentages like 30-40% battery, and giving only the charge warning screen until plugged in again. At which point it would boot straight back up and tell me it was still at 30-40%. I tried the usual tips to recalibrate etc to no avail.
It was still *just* under warranty, so I registered the fault and requested a send-in repair. At this point Apple massively came down in my estimation as they pulled a completely BS move - after the phone got to the repair centre they sent me an email with a picture of my lightning port, claiming that it had "damage" that wasn't covered by the warranty, and to proceed with any further diagnosis or repair I'd need to pay for the lightning port replacement, costing £200! The supposed damage was one pin (the GND pin as it happened) being a fraction shorter than the others, presumably because it had worn or been bent or I don't know what. What I do know is this - (a) I've always babied the phone like all my iPhones and never done anything to "damage" the port other than nightly insert a lightning cable like everyone else, and (b) the lightning port had always functioned just fine for syncing, charging and everything else, and still does. It was a complete red herring; I refused the repair and got sent the phone back.
Anyway, all of that is an aside; the point is it's clear my battery is also faulty and what's especially interesting is that my 6S also, like all the others who have identified here, has the Samsung chip. Last year I dismissed all the fuss about that since it seemed to mean little for me at the time, but now I wonder. Could it be that under duress, these Samsung A9s are drawing so much more power they're actually causing premature battery failure?
Personally my solution is to dump my 6S while it still has value, and go back to an older phone for a while. I'm certainly not paying Apple a penny to fix it, as I suspect they've screwed me and quite a few other people over with this phone.
My launch day 6S also started shutting down early a couple of weeks ago. I'd been using the people tagging feature in iOS 10 a fair bit (I have 69k photos in iCloud) and had been noticing this was drawing heavily on the battery and heating the phone up a little. I could deal with that ok but then it would start shutting down altogether, while still at relatively high percentages like 30-40% battery, and giving only the charge warning screen until plugged in again. At which point it would boot straight back up and tell me it was still at 30-40%. I tried the usual tips to recalibrate etc to no avail.
It was still *just* under warranty, so I registered the fault and requested a send-in repair. At this point Apple massively came down in my estimation as they pulled a completely BS move - after the phone got to the repair centre they sent me an email with a picture of my lightning port, claiming that it had "damage" that wasn't covered by the warranty, and to proceed with any further diagnosis or repair I'd need to pay for the lightning port replacement, costing £200! The supposed damage was one pin (the GND pin as it happened) being a fraction shorter than the others, presumably because it had worn or been bent or I don't know what. What I do know is this - (a) I've always babied the phone like all my iPhones and never done anything to "damage" the port other than nightly insert a lightning cable like everyone else, and (b) the lightning port had always functioned just fine for syncing, charging and everything else, and still does. It was a complete red herring; I refused the repair and got sent the phone back.
Anyway, all of that is an aside; the point is it's clear my battery is also faulty and what's especially interesting is that my 6S also, like all the others who have identified here, has the Samsung chip. Last year I dismissed all the fuss about that since it seemed to mean little for me at the time, but now I wonder. Could it be that under duress, these Samsung A9s are drawing so much more power they're actually causing premature battery failure?
Personally my solution is to dump my 6S while it still has value, and go back to an older phone for a while. I'm certainly not paying Apple a penny to fix it, as I suspect they've screwed me and quite a few other people over with this phone.
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This was a regular problem with my iPhone 6S. A friend also had this issue.
I dump my 6S for a JB7+. Problem solved
I dump my 6S for a JB7+. Problem solved
Mine didn't start happening until after iOS 10 "upgrade". This has nothing to do with weather, resetting, or other obvious causes. This is a battery issue that is provoked by something and my guess would be excessive background use although I've turned off everything I know how to turn off and it still is happening. I had another 6s prior to this one and had no issues. Seems Samsung isn't the only one with battery isssues. Thankfully this one isn't melting at least. Off to the Apple Store ASAP. Thx for your posts.