Yeah I am starting to think we won't get ours by 9/30 either...this is a total mess. I will never pre-order another apple device again
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Carrier iPhone 7/7+ AT&T Pre-Order Thread
- Thread starter ciscomata
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Wow. I have the same dates, but still have an "In Progress" status. At least that gives the rest of us some hope!
A few things in response:Sorry to those whose phone is a part of the low inventory section!
My conclusion is that, regardless the time you placed your order, if you ordered one of the phones in high demand but little availability, you're going to get it at a later date; with the pre-order, you're guaranteed a phone whereas those who walk in to a store to purchase, are not. Unfortunately, that guarantee doesn't necessarily cover Launch Day. Also, we can't fully blame AT&T as they can only do with what they have. It seems Apple is prioritizing its direct customers over the carriers, and they sent very little inventory to partners.
Also, try to be patient with an AT&T rep if you speak with one today. I worked in customer support for two years and the CSR cannot control anything; they are only telling you information that's been passed to them, and they personally have ZERO control over any of it. This week has been a headache for all I'm sure, and it's a nice relief when they speak with an understanding and patient customer, or at least one who doesn't mouth off to them when they can't do anything.
Sadly my biggest "worry" is seeing my phone move from "At local FedEx facility" to "Out for delivery" and it's already after 9:00am CST...normally the deliveries are on the truck by 8:00. I know I'll be getting it today, but it's still that anxious wait to see movement and know it's getting closer!
iPhone 7 (reg.) - RG - 128GB.
Hang in there, friends!
1. There is a rhyme and reason to what AT&T (and every other carrier, for that matter) does regarding preorders. I've already created an idea that, given varying posts regarding actual order time versus actual ship time, it could be reasonably determined when the prime ordering period is for preorders. It is obviously not prior to or at 12:01am PDT, and hasn't been since I was an earlier-than-preorder time on my iPhone 6 Plus two years ago, and others got theirs before I got mine.
2. CSRs are definitely in a thankless position. Unfortunately, many also don't know what they're doing when they push forward either misinformation (as opposed to disinformation) or aren't reading a screen correctly or whatever. While there are plenty of great CSRs out there (no doubt you might have been one of them), unfortunately there are those who don't know what they're dealing with. Case in point: when I called AT&T yesterday to confirm my upgrade program for my preordered phones, while the lady was extremely knowledgable about billing, she had almost no clue about the devices nor what the process was about. I'm not saying she should have; I'm saying that not all CSRs, as nice as they may be, are equally knowledgeable about things.
Mine:
2 IP7+ MB 256GB, ordered 9/9 8:30am/12:30pm ET, 9/23-9/30
The charger is white. The phone is gold. I'm going to have to get used to there not being a back button. Was so used to that on the Android phones.
I live here too but decided to get sleep this year instead of camping out. I will hold out hope for delivery next week. 7+ Gold 256 GB ordered at 2:58 am 9/9/16.
The problem is so did Apple. Demand outweighed the supply that was created.
The only push-back I would give is that there have been at least two posts (some pages back) where someone has claimed (allegedly) that they actually ordered a Matte Black (I think it was) Plus yesterday -- that's 9/15/2016 -- and got shipping confirmation today (that's 9/16/2016).
I might be wrong by 12 - 24 hours, but the point was that someone is claiming to have clearly ordered well after preorders even started and they've allegedly already had theirs shipped.
If this is confirmed to be true, then that's why some here (frankly, including myself, even though I'm not going apoplectic over my shipping time frame) are a bit confused over this process.
Given that news reports state that certain models are completely sold out (presumably because of preorders and/or Apple's IUP snafu), how are folks allegedly getting similar models (that are sold out) within 24 - 48 hours of placing an order?
This is what doesn't make sense. If anything, that "extra" inventory should be going to those of us in preorder line, not someone who "walks up" 24 - 48 hours before general availability and can pick one up.
Funny I got that same stupid email. I don't want no dang tablet I want my Iphone 7 plus jet black 256g
Oh ok. Thanks. I keep subconsciously hitting the bottom corner thinking there's a back button lol. This is going to take some getting used to.
[doublepost=1474042592][/doublepost]
It's the opposite. Less people means, lower down in the shipping priority
. My neighbor ordered two Matte blacks, a 128 GB and a 256 GB. He got his 128 GB but not the 256 GB. 
Thank you for being understanding girl! I really need the pick me up today since I'm not getting my phone til later this month
Still no change here, as expected.
Order date: 09/09/16 at 3:02:03 a.m. ET
Order Status: Preparing to ship
1x iPhone 7 Plus 256GB Jet Black
2x iPhone 7 Plus 128GB Jet Black
I got that same email and responded "How about you send me the iPhone that's been "preparing for shipment" since I bought it at 2am on pre-order day instead of trolling my email, mmmk pumpkin?"
I was really satisfied until I got the automated response telling me that inbox is not monitored...
Right, just came in a regular brown box but we were all just chatting while we were signing for our packages, asking each other what color and size everyone ordered and stuff and chatting about how we'd all been waiting in anticipation.
[doublepost=1474042822][/doublepost]I just thought about something, I have no idea if my neighbors ordered through Apple.com or through a carrier site, so I guess it's irrelevant that my neighbor received his Matte Black 128 GB. He could have ordered directly through Apple for all I know. I should have asked while we were all down in the lobby. Dang.
not me. I think AT&t thinks they shipped them all out - since their system appears to be useless.
Pre-ordered at an AT&T Store just 48 hours ago (Wednesday afternoon); phone is on a local FedEx truck for delivery to my house as I write this... iPhone 7, matte black, 256GB.