Iphone 7 Plus international roaming issue?

Discussion in 'iPhone' started by mjb59463, Oct 18, 2016.

  1. mjb59463 macrumors 6502

    Jan 10, 2012
    Hey everyone,
    So my dad is currently on a trip in India, and has T-Mobile. He has an appropriate international plan, and when using his iPhone 6S, his phone worked and received service with no issue on multiple trips.

    He upgraded to the 7 Plus on launch day. Now, His phone is displaying No service and he is unable to make calls or texts. If he forces a hard reset on the phone, he gains service, but only for a little while and then it goes out again. He never had any sort of issue with his 6S, and his cellular plan has not changed features at all.

    Does this sound like a device issue, or perhaps a carrier issue? I've never run into this problem before and am trying my best to help him troubleshoot it via email.

    Any help would be appreciated.
  2. janeauburn macrumors 6502a


    Nov 22, 2015
    Make sure the data roaming switch is turned on in Settings.
  3. mjb59463 thread starter macrumors 6502

    Jan 10, 2012

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