iPhone 7 Plus overheating and battery drain

Discussion in 'iOS 10' started by coolsean20, Jan 25, 2017.

  1. coolsean20 macrumors regular

    coolsean20

    Joined:
    Apr 23, 2014
    #1
    I am trying to figure out why my iPhone 7 Plus (128GB,AT&T) has been getting extremely hot and why the battery is draining really fast. I'm starting to think I have a defective iPhone. Is anyone else experiencing this? I updated to iOS 10.2.1 last night and it was hot enough to burn my hand.
     
  2. AlliFlowers Contributor

    AlliFlowers

    Joined:
    Jan 1, 2011
    Location:
    L.A. (Lower Alabama)
    #2
    Try doing a restore as new and see if you continue having the problem. If you do - it's the phone. If you don't - it's something you have installed.
     
  3. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
  4. UntitledImage macrumors regular

    UntitledImage

    Joined:
    Oct 2, 2015
    Location:
    Tampa, FL
    #4
    Mine was doing the same thing. It got really bad over the last few days. I updated yesterday and haven't noticed it since, but I mean, that's less than 24 hours. It seemed to be connected to Facebook/video viewing (youtube, ect..), but yea much hotter than seems acceptable and at one point it went from ike 98% to 34% in about an hour and half. I even took my case off to let it cool down. I don't have time till Friday to go to Apple, but if you go before then, I would love to hear what they say.
     
  5. npolly0212 macrumors 65816

    Joined:
    Sep 21, 2015
    #5
    Both of the ones I have had, both had this same problem...even the brand new replacement one.. i hardly use my phone much anymore and hardly lasts till 3-4 pm
     
  6. UntitledImage macrumors regular

    UntitledImage

    Joined:
    Oct 2, 2015
    Location:
    Tampa, FL
    #6
    Man... I wonder what the issue is then. When I got it back when it came out, it seemed like it lasted forever. When I look at my battery usage it lists Facebook and safari as the heaviest users, but I swear I'm not on Facebook or safari any more that I ever was before. I wonder if its a problem with the Facebook app partly?
     
  7. npolly0212 macrumors 65816

    Joined:
    Sep 21, 2015
    #7
    Thats exactly what mine says. I have had the past 3 iPhones when they came out and from the first day each and every single one has had problems that I just learned to deal with because I'm not making close to a 4 hour round trip just to get a phone replaced. Just hoping it doesn't catch fire or something. Thing will literally make me have to take it out of my pocket it overheats so much on my leg
     
  8. coolsean20 thread starter macrumors regular

    coolsean20

    Joined:
    Apr 23, 2014
    #8
    I don't have the Facebook app so that can't be the problem.
     
  9. UntitledImage macrumors regular

    UntitledImage

    Joined:
    Oct 2, 2015
    Location:
    Tampa, FL
    #9
    What does it say is the main user of your battery from the battery settings?
     
  10. coolsean20 thread starter macrumors regular

    coolsean20

    Joined:
    Apr 23, 2014
    #10
    Wow. Is it Trip Advisor??
     

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  11. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #11
    Perhaps. Try deleting the application and see if that makes a difference at all.
     
  12. coolsean20 thread starter macrumors regular

    coolsean20

    Joined:
    Apr 23, 2014
    #12
    I don't think it made a difference
     
  13. npolly0212 macrumors 65816

    Joined:
    Sep 21, 2015
    #13
    Just had mine charged at 98% about 2-3 hours ago. The usage stats don't matter cause they ar roast 24 hours. Have been playing Xbox and not even using my phone the past hot or so.

    It is now at 57%...
     

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  14. itsmilo macrumors 65816

    itsmilo

    Joined:
    Sep 15, 2016
    Location:
    Europe
    #14
    Happens to me occasionally but i blame some messy iOS process not shutting down properly tbh.

    Sometimes it shows the same time for usage and standby too and other times the battery is perfect and lasts me all day
     
  15. npolly0212 macrumors 65816

    Joined:
    Sep 21, 2015
    #15
    Since posting this I haven't used my phone and it's now at 35
     
  16. jojost1 macrumors member

    jojost1

    Joined:
    Oct 18, 2014
    #16
    I got the same, Apple won't replace because tests say it's okay. Restored once in september 2016 but Apple wants me to restore again before 'maybe' replacing or something.. Very frustrating.
     
  17. npolly0212 macrumors 65816

    Joined:
    Sep 21, 2015
    #17
    Yep. Anytime I go through getting a phone fixed is a complete disaster.


    My phone is going wild. Woke up 45 minutes ago and haven't used it. Said it was at 97% but it froze when I unlocked it so I did the power button and volume down button for the reset. Now my phones at 90%? Lol
     
  18. coolsean20 thread starter macrumors regular

    coolsean20

    Joined:
    Apr 23, 2014
    #18
    I don't know what's going on with my iPhone. Now the Haptics won't work even though the setting is on
     
  19. Armen macrumors 604

    Armen

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    Apr 30, 2013
    Location:
    127.0.0.1
    #19
    Sounds like some kind of service or sync feature is stuck and not finishing. Try signing out of iCloud and the Appstore and signing back in.
     
  20. deano1972 macrumors 6502a

    deano1972

    Joined:
    Sep 16, 2016
    Location:
    United Kingdom
    #20
    .... and if that doesn't work try a hard reboot
     
  21. UntitledImage macrumors regular

    UntitledImage

    Joined:
    Oct 2, 2015
    Location:
    Tampa, FL
    #21
    Man... I have to hard reboot almost every other week, I swear. Same with the Apple Watch. Apps get stuck or what not, never a permanent fix. I have an reservation for Sunday, I'll update with what they say.
     
  22. coolsean20 thread starter macrumors regular

    coolsean20

    Joined:
    Apr 23, 2014
    #22
    Thanks for that!
     
  23. byron_hinson macrumors 6502

    Joined:
    Jun 3, 2003
    #23
    Got same issue here on my iPhone 7 Plus - since 10.2.1 as well.
     
  24. UntitledImage macrumors regular

    UntitledImage

    Joined:
    Oct 2, 2015
    Location:
    Tampa, FL
    #24
    Sorry, got busy over Monday! I want in Sunday evening and they ran a series of battery tests and said they can't find anything wrong. They of course suggested I reinstall IOS and all the apps. I also have been having a speaker rattle when I'm on the phone and they couldn't find anything wrong there either but offered to replace the receiver/screen assembly but nothing for the battery- but they can't replace the receiver for another week. Here I am at the end of the night and I have 17% left where it used to be like 40% with no changes to settings. So in all, I have no idea. Should have spent Sunday at the beach!
     
  25. ZEEN0j macrumors 6502a

    Joined:
    Sep 29, 2014
    #25
    I had the same issue with my 7 plus. Got really hot at the top backside by the camera. Took it to apple and they found an issue with the front camera. They didn't know if that was the cause of the heat but they exchanged it anyway (instead of just replacing the front). No issues at all with my new and it never gets as hot as the one before. Not even close. So, take it to apple.
     

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