I received a call from someone on the exec team at 9:30eastern Sunday evening. Blew my mind.
First thing on the 9th, started order at 3:01am my time. That wasn't why they called last night though, I had sent an email to them about a problem with my account. I haven't started complaining to tmobile about not having my plus yet, but if I have to I know who to email. The exec teams are very helpful, over the last week they've thrown hundreds of bill credits at me and ate the cost of a 6s and I'm still not sure if the screw up was mine or theirs.
I can't believe I'm going to say this, but I'd recommend twitter, which I just joined explicitly because of this launch. You're looking for Art Lucero and/or john legere. Either of these two guys has a reputation for getting things done for dissatisfied customers.
I haven't started complaining about my estimated ship date. I was (I think) overcharged on my preorder (I have six lines so it got a little confusing) and they've credited me twice for just over $300 and then cleared up an error (which might have been mine) with a line that ended up with two phones on it. I haven't yelled, I've just said "I don't understand x" and they've been more than helpful. I really think the fail belongs to Apple for releasing the plus before they had sufficient stock and apparently not being direct with their carriers as to what was coming when. But I don't know, that's just speculation on my part.
I'm sitting here now ready to order the Rose Gold 7+ 256gb but I'm reading in another thread of many people hearing a hissing noise on their phone. More so when recording a video.
I just got through waiting a few YouTube videos on it and I'm like woah but this one guy was like you can hear it more profoundly with headphones.
After sleeping on the thought I really want a 7+ now. Many of the people have to get a replacement but the Apple Store don't have them to give them one. I wish Apple did JUMP! Upgrades because you would have yours earlier than your date you were given. This has been the same time frame for the last week.
They do JUMP upgrades that's how I got my phone last year. All they do is verify everything through T-Mobile my account qualifies for regular upgrades also, but they've changed the reservation system. You have to reserve after 12:01 a.m and at that time I'm sleep lol!! I've tried to set an alarm to wake me but I never seem to be able to get upAfter sleeping on the thought I really want a 7+ now. Many of the people have to get a replacement but the Apple Store don't have them to give them one. I wish Apple did JUMP! Upgrades because you would have yours earlier than your date you were given.
