Have you considered emailing Tim Cook with pictures and a receipt and/or going back to the the store where you purchased (if it was an Apple Store?) I do not have Cook's email, but any time I emailed him with an issue, someone got back to me and made things right.
If you do either of these, be polite yet firm and give the facts.
No I didn't, I tried in very clam manner with Apple Store but here people are very frustrating more than me. How can I get the tim cook email address
Sorry if I offended you in any way, sorry for that.