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iPhone 7 water damage?
- Thread starter dmcmsn
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What is a legitimate failure? When no water damage is covered at all.
Clearly stated in their terms so in reality no water damage is legitimate since warranty is not included for that type of failure.
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So we have resistance ratings just for fun? Apple can make a big deal of it going as far as advertising it being in rain and what not, but when it fails in exactly those cases it is the evil consumer exploiting apple?
All of this is ********. Refusal to properly acknowledge touch IC issues is ********, refusal to recover data from 2016 MacBooks after warranty expires is ********.
Resistance ratings are not a guarantee and nowhere did Apple or other phone manufacturers acknowledge such rating as a water damage warranty that they stand behind legally.
Weather we like it or not or think it sucks or not it is what it is.
Dont test it or get your device wet at all just to be sure.
I'm treating my device just like all previous iPhone's never getting it wet or put it nowhere near any liquids.
If something happens and it holds up thats good, if not I was never promised any liquid damage coverage by the manufacturer so Im not going to hold them liable to something they never accepted to cover.
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Ive seen the ads where the phone is used in the rain and by he pool and the water is splashing all over it. I've seen all the youtube videos where the iPhone 7 survives many water resistance test. Then I discovered I can slide a thin piece of paper between the top screen and the body. I'm wondering if phones like mine are going to fail. If they come in contact with water?
Agree completely. I do think manufacturers use the water resistance rating as a marketing tool, which is a selling point for them, rather others agree with this, is subjective. But until a manufacturer can guarantee anything in writing that iPhones are fully water proof, then why risk it. Even if my iPhone was water proof, I wouldn't still surround it around water.
That's what some are having difficulty understanding, is if Apple didn't have a policy in place stating the terms for water resistance, it would be complete chaos with customers fabricating what "May" have actually occurred to their device. Fortunately for the OP, they still were willing to assist him, when they don't have to.
In the end, it's Apple's policy and I agree it needs to be in place, being Water resistance is a short term condition.
I think if one wanted really to prove this, they would need a lot of cash to burn, some of the best attorneys and engineers money can buy to go against Apple's attorneys. And your likely looking at months, if not longer of having to prove how the water resistance would not be reliable. The engineers would have to test/evaluate to disapprove of Apple's IP67X rating.
It's actually very easy. Since Apple doesn't really test all the units for IP ratings all you need is a judge, an iPhone and a bowl of water. Some common sense too. If a phone that is advertised as IP67 water resistant can't handle a bowl of water for a minute then i have no idea how can a user be wrong if the phone slips into a bathtub for a few seconds and is water damaged. The unit is clearly defective and must be replaced free of charge. otherwise i don't see a point, because Apple can advertise it and use it to boost sales, but your unit might not even meet that specification due to manufacturing defects, so even if you legitimately drop it into shallow water for 20 seconds or a minute and pict it up you are ****ed? thats ********.
It's not about law, but about being honest. Apple is playing both ways as always when it suits them.Yes, very easy and simple.
Where did you get your law degree?
Seems like a standard practice by all smartphone manufacturers not to have a warranty on their water resistance specs.
Not sure how that can come to play legally, but Im sure Apple has a good legal time that thought of all that before.
While I think the phone should hold up to water better than it does, your example is wrong imo. If the phone falls into a bathtub, it could hit the tub and "break" the water seal. Apple SHOULD not be responsible for that.
If that was the case you should see damage from that. The seal is rubber and glue not cement.
I agree about the touch disease issues, they should cover that.
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I would pay to see this. The reaction of the employee would be interesting to see what the end results would be.
You're at Apples Mercy. Be dignified when you walk into the store treat the genius with respect and must likely all will be fine.
Adding my 2 cents worth of thoughts here. Has OP been pulling the SIM card tray in and out a lot? One of the YouTubers warned about the loose rubber gasket around the SIM tray. If you have been pulling it in and out a lot the rubber gasket might have been mispositioned and cause water to enter from the SIM card slot. The weakest link in the IP67 rating is the SIM tray, so beware guys. If you know you're gonna be near water get the rubber gasket checked and make sure it's not misaligned.
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The problem is proving it. Unless you record on video every instances of your phone being splashed or submerged in water and shows that it does not live up to its IP67 rating, Apple can always deny warranty claim because you can't prove that you didn't go scuba diving with it or submerge it for too long and spoiling it.
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The problem is proving it. Unless you record on video every instances of your phone being splashed or submerged in water and shows that it does not live up to its IP67 rating, Apple can always deny warranty claim because you can't prove that you didn't go scuba diving with it or submerge it for too long and spoiling it.
Just a little update on this one. Apple told me to send the phone into them so they could repair it as a 'one time exception' so all seemed to be good. Although, i shipped it out in the pre paid box they sent to me last Thursday and got my proof of postage as requested. However and it's now next Sunday over a week and a half later and they still haven't got my phone yet. Going to ring them tomorrow and see if they have any update. I'm from the UK so i understand my postage works different from the US.
It was a 24hr service so they should have got it the next day. Apple tracking still says 'Empty Box Shipped'
It was a 24hr service so they should have got it the next day. Apple tracking still says 'Empty Box Shipped'
Final update, Apple eventually revived the package, must have been delivered on a snail lol .
Apple said they will replace the phone free of charge, as I was an extremely loyal customer. All in all very happy with Apple.
My tip if any of you have similar problem. Just be honest with them about what happened. The guy told me Apple really appreciates honestly about a situation more that anything.
. Apple said they will replace the phone free of charge, as I was an extremely loyal customer. All in all very happy with Apple.
My tip if any of you have similar problem. Just be honest with them about what happened. The guy told me Apple really appreciates honestly about a situation more that anything.
Being honest, and nice are the best things you can do. I've seen and heard of Apple replacing iPhones for free with broken screens due to drops. The person went to the store was nice, and admitted they dropped their phone and asked what could be done, no demanding or anything. They walked out with a working phone at no cost.Final update, Apple eventually revived the package, must have been delivered on a snail lol
Apple said they will replace the phone free of charge, as I was an extremely loyal customer. All in all very happy with Apple.
My tip if any of you have similar problem. Just be honest with them about what happened. The guy told me Apple really appreciates honestly about a situation more that anything.