iPhone Reservation Pickup Experience

Discussion in 'iPhone' started by Bizzle79, Sep 22, 2016.

  1. Bizzle79 macrumors newbie

    Bizzle79

    Joined:
    Oct 1, 2011
    Location:
    New England
    #1
    i had a semi-bad experience at the Apple Store this evening. I usually hate on posts like his but wanted to put this out there because I don't think I read about anyone with a similar experience.

    So many people have reported being able to reserve an iPhone online and then pay full price (device only). I placed an order (7 plus 128gb black ATT) shortly after midnight for pick up at the Apple Boylston Street between 6 - 6.30pm.

    I arrived at the store around 5.30 and joined the line and was called upon at 6pm. I showed them my reservation and told them I was paying in full. They both (a genius and genius in training) said OK and I thought this should be quick. A few minutes later they returned with no phone. Why?

    They said that the phone I reserved was solely for IUP only and I couldn't buy it full price. I said I believe I could do this and I had read it online and seen many do this. We went back and forth and they said they would speak to a manager. About 30 minutes later they returned and said he (the manager) was going to make a "one time exception" and sell me the phone. Sigh of relief

    So did I do something wrong or is there something funny going on here?
     
  2. radioking macrumors regular

    Joined:
    Nov 5, 2012
    #2
    My person didn't even mention the IUP. She asked if I was paying in full. I asked if I could use Att Next. She said yes and I was out of the store in 15 minutes.

    It explicitly says you don't have to use the IUP to pay in the reservation email.
     
  3. npolly0212 macrumors 65816

    Joined:
    Sep 21, 2015
    #3
    My experience was the exact same. not a mention of IUP
     
  4. Appleloves22 macrumors 6502a

    Appleloves22

    Joined:
    Sep 14, 2014
    #4
    Same.
     
  5. McBeresford macrumors 6502

    McBeresford

    Joined:
    May 31, 2005
    #5
    Show them the email. It says you can pay in full, use IUP or carrier financing. The retail teams were poorly trained about this.
     
  6. Appleloves22 macrumors 6502a

    Appleloves22

    Joined:
    Sep 14, 2014
    #6
    I wonder if next year apple will restrict this where you really do have to get IUP without any other options.
     
  7. McBeresford macrumors 6502

    McBeresford

    Joined:
    May 31, 2005
    #7
    Probably. But I'm glad they didn't have the foresight to do it this year! iPhone 7 Plus in hand!
     
  8. ABSjazz macrumors member

    ABSjazz

    Joined:
    Jun 2, 2013
    Location:
    Ft. Lauderdale, FL
    #8
    Exact same here. I was in and out in 10 mins - paid outright. Even mentioned that I selected the Verizon model despite having an AT&T account - she said it was no big deal and that the phone is unlocked anyway.
     
  9. idyll macrumors 6502

    Joined:
    Jun 5, 2007
    #9
    The email itself says you can buy it as you wish:

    Can I change to a different form of payment for the iPhone Upgrade Program?
    Yes. You can also upgrade your iPhone to carrier financing or purchase it at full price. Ask a Specialist for more information.
     
  10. Statusnone88 macrumors 65816

    Joined:
    Jun 19, 2010
    #10
    Reserved for 12:00pm, decided to move away from AT&T Next and opted for the Apple Upgrade Program, was out and done within 20 minutes.

    Done going through AT&T for my pre orders.
     
  11. Bizzle79 thread starter macrumors newbie

    Bizzle79

    Joined:
    Oct 1, 2011
    Location:
    New England
    #11
    That's what's I read from all the experiences here. Can't recall if my email had the text but I told them that option was there. I read it before I reserved the phone. It was just annoying that I was at the store for over 1 and a half hours. I didn't mind lining up for 30 minutes but frustrated that a 15 minute appointment took 1 hour
     
  12. theMaccer macrumors 6502a

    theMaccer

    Joined:
    Oct 7, 2006
    Location:
    SoCal
    #12
    I kinda had a similar experience yesterday. Made a reservation for pick up. Showed them the bar code, and told the guy I would pay full price, guy went to pick up the phone, but came back and said since the reservation is for IUP only, so they would not be able to sell at full price. But he made another reservation on the spot for a full price purchase, then he went to pick up the phone and I paid for it and walked out.
     
  13. aliensporebomb macrumors 68000

    aliensporebomb

    Joined:
    Jun 19, 2005
    Location:
    Minneapolis, MN, USA, Urth
    #13
    Sounds like that's an email for tcook@apple.com or whoever reads his email. Retail team needs to know how to deal with this properly.
     
  14. ApplEngineer macrumors regular

    Joined:
    Jul 7, 2007
    #14
    I was asked if I wanted to do IUP or pay for the device in full. I chose paying in full because I wanted to use it on T-Mobile. The reservation process sucked though, they had a line for reservations and we waited at least an hr before they started processing people. I think they dedicate 1 person for reservations, because the same person took multiple people 1 at a time.

    Only until we said something did they start pulling more people to help the reservations. But the check in time was useless, they still made you wait.

    This was the Pasadena, CA store.
     
  15. gdjsnyder macrumors 6502a

    gdjsnyder

    Joined:
    Apr 19, 2010
    Location:
    Swoyersville, PA
    #15
    I made a reservation for a pick up tomorrow at a store 2 hours away but I'm a little concerned. My significant other picked his phone up from a closer Apple Store on Sunday and his e-mail said what others have, he can choose carrier financing or pay in full. However, my confirmation e-mail has changed the wording of that question. It now states:

    Can I change from the iPhone Upgrade Program to a different form of payment?
    Yes. You must be currently enrolled in the iPhone Upgrade Program, so that you can upgrade your iPhone to carrier financing, or purchase at full price. Ask a Specialist for more information.

    I will call in the morning and ask. Not wasting 4 hours of driving.
     
  16. MacTechnics macrumors 6502

    Joined:
    Sep 26, 2014
    #16
    Can you reserve an iPhone if you already got one through the Apple Store app and want to exchange due to either wanting a higher capacity and/or different color?
     
  17. idyll macrumors 6502

    Joined:
    Jun 5, 2007
    #17



    Woah, that is different! Let us know what you hear back from them :/
     
  18. USC_Gamecock macrumors 6502

    USC_Gamecock

    Joined:
    Sep 22, 2004
    Location:
    HTX
    #18
    Well I read it a little differently from you. The question is stated as a person wanting to change from the IUP to a different way to pay. So in order to change FROM an IUP, you should already be ON an IUP. I don't think it applies to people not on IUP.
     
  19. Joell27 macrumors member

    Joined:
    Jun 10, 2015
    #19
    My email says that I must be currently enrolled in the iup program in order to utilize carrier financing or pay in full.
     
  20. Aibocyrus macrumors 6502a

    Aibocyrus

    Joined:
    May 26, 2015
    #20
    They changed the verbiage then because it wasn't worded like that two days ago when I made my reservation and picked up the phone.
    Interesting. What's the big deal anyways?! They are making money, the same amount, either way
     
  21. idyll macrumors 6502

    Joined:
    Jun 5, 2007
    #21
    Anyone try to pick theirs up today and have them give you trouble?

    I want to cancel my Verizon JB order and just pick up the matte black today..
     
  22. mr lee macrumors member

    mr lee

    Joined:
    Jul 5, 2010
    #22
    I am in the same boat. I reserved one this morning and I want to continue on ATT Next. I am going to call the apple store in a few mins to make sure I am able to pick up my reserved phone and use it on NEXT.
     
  23. Babu Life macrumors member

    Babu Life

    Joined:
    Sep 8, 2016
    #23

    So you had a choice to pick which you wanted? As in ATT next or iPhone upgrade program. Have reserved a 7+ but want to do next because of ATT trade in program, but dont want to drive an hour just to be told i need to use their program
     
  24. DJLAXL macrumors 6502a

    DJLAXL

    Joined:
    Jun 3, 2014
    Location:
    UT
    #24
    I too have a reservation for an AT&T 7+. I have T-Mobile but just want to pay outright with cash. UGhh...about to sell my phone so I can go to this reservation but don't want to be stuck without a phone if they won't let me buy it cash
     
  25. Babu Life macrumors member

    Babu Life

    Joined:
    Sep 8, 2016
    #25

    According to this thread
    http://forums.macrumors.com/threads...-and-reserved-picked-up-in-store-how.2000501/

    Its possible for what we are trying to accomplish
    --- Post Merged, Sep 23, 2016 ---
    Talked to apple chat. they said that reservations are for iPhone upgrade program only
     

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