So I logged into Verizon's Iconic portal to check my order status to see if I could get more info. There's another order in there from March 18 that still shows as processing! I wonder if that will screw my SE order up?! What happened was I thought I'd try switching to Android (ha!), got a Galaxy S7 in-store, and that lasted all of 7 hours. I returned it, but what complicated things was I turned in my 6S as it was on a device payment agreement and I paid to upgrade early. They gave me back my original phone with no problem but they didn't know what to do about the money I paid and reinstating the device payments. They let me go after about 45 mins and said they'd get it taken care of. When I called *611 a few days later to cancel a tablet line, I asked if they could tell what happened and if all was ok now. After awhile on hold she came back and said all was well and that my money should be back on my card within 48 hours and the device payment agreement would be back in effect within 7 days. Since I still hasn't received a refund I called this past Sat and was told they fixed it and I would have it Mon, Tues at the latest (STILL don't). So in the Iconic portal, it has my original GS7 purchased which is closed out fine, but then that 2nd order (which didn't exist) still showing as processing. AHHHH! Sorry for the novel but I'm getting a little anxious about getting my phone on time.
