I would just like to get some opinions here... and to vent my frustrations about Verizon's customer service. I ordered the new iPhone 5s and signed for and received the package from Fedex. I opened up the box and found no phone in it, just the paperwork. I noticed later that the box had a second layer of tape on it, different from the original, so someone probably opened it up, took the phone, then re-taped the box. Verizon determined that the theft occurred while it was with FedEx and its no longer they're problem. They essentially took my money and said that if I want to be reimbursed then I have to deal with FedEx myself. On top of that, if I want to the new iPhone I have to reorder it and be put in the month long wait list. Am I wrong in thinking that Verizon should take more responsibility in this, or at least be more helpful. In my opinion, if your shipping company screws up then you should deal with that company and in the meanwhile fulfill your responsibility and get the product to your customer. Opinions?