Well.. yea. I don't sell stuff on eBay but isn't that how its supposed to work. If my product is stolen then I would go to the shipping company to see what happened. If they determined it was stolen on their end I assume I'd be able to get my money back from them (through insurance maybe) then I'd reimburse the buyer.
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iPhone stolen during shipping
- Thread starter LionsDen
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Well.. yea. I don't sell stuff on eBay but isn't that how its supposed to work. If my product is stolen then I would go to the shipping company to see what happened. If they determined it was stolen on their end I assume I'd be able to get my money back from them (through insurance maybe) then I'd reimburse the buyer.
It will be. FedEx problem and their responsibility.
Hold their feet to the fire as they will know if it is an inside job. I had a camera go missing out of a box. The FedEx people weigh the boxes they ship at least twice and their computers would see the weight had changed-decreased would note it.
Hold their feet to the fire as they will know if it is an inside job. I had a camera go missing out of a box. The FedEx people weigh the boxes they ship at least twice and their computers would see the weight had changed-decreased would note it.
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Well because I payed Verizon to give me an iPhone and they didn't do that. And if a company doesn't deliver on its service it shouldn't get paid for that service. I know it was someone at FedEx who stole it but it was Verizon's choice to use them so they should be responsible for getting reimbursed for product.
OP, have you actually contacted Fedex? You haven't mentioned that and it just seems that you are having a conversation with the forum members? I wouldn't have even come here first, I would've been on the phone with them straightening this out ASAP since Verizon isn't trying to be more helpful.
Oh. Yes I have. This is more to vent
FedEx is investigating it. And their customer service is much better than Verizon's (I was only put on hold for 1 minute as opposed to 1 hour) so hopefully they'll reimburse me.
You don't have to replace the item but you definitely have to give the buyer their money back. Hopefully insurance was bought because that's the only way the shipper will get their money back from the transit company.
That is not true I work for UPS and no one opens the boxes first if you don't want to sign I will return to sender. It makes no difference to us if you take the package or return it. The drivers are responsiable for the boxes you can go to the delivery building and open with a customer counter employee if you are worried about it.
Doesn't really work when the shipper doesn't require a signature. Several online merchants do not require signatures at the time of delivery and FedEx or UPS can just leave the package outside your front door and leave regardless of if you are home or not. Now what do you do?
OP, just report it to your bank/credit card.
I had a situation where I bought some online clothes, and the package was stolen from my doorstep. I told my bank (Wells Fargo), and they refunded my my money and investigated UPS.
Oh, and whoever said that you can open it before you sign; that's not how it works. Well, I don't know about FedEx or OnTrac, but I know UPS requires you to sign for it first or they'll just take it back to the hub.
I had a situation where I bought some online clothes, and the package was stolen from my doorstep. I told my bank (Wells Fargo), and they refunded my my money and investigated UPS.
Oh, and whoever said that you can open it before you sign; that's not how it works. Well, I don't know about FedEx or OnTrac, but I know UPS requires you to sign for it first or they'll just take it back to the hub.
Exact same thing happened to me with AT&T and an iphone4 several years ago. The phone went from "out for delivery" back to "received at facility" several times in a day. Then never arrived. UPS takes 30 days to investigate. AT&T offered me a "free flip phone" to wait those 30 days plus however long after that the AT&T process would take. I bailed on AT&T.
I think it is absurd that the customer is held accountable when the product was obviously lost by a vendor of the cell provider. I didn't hire UPS to ship the phone, and AT&T (and likely VZW) do not offer an alternative shipping method other than pick up in store. But that won't apply for refurbs and some discounts. And shucks, some of us simply do not have time in our schedules for a store visit with a half brained kiosk drone.
Sorry to bag on the wireless employees, but if I am spending a coupel hundred and signing a 2 year contract, the CS personnel should at least understand the minimum details of the products they sell. Give me at least Taco Bell level communication skills. "Yes there are beans in that, no you can not substitute cheese for beans".
I often have to ask for a manager just to get a clear answer on data plans or activations. (disclaimer: I work in an IT dept so I have to set up enterprise accounts for people sometimes, my experience departs from the average consumer by a few degrees)
Then YOU should be held accountable if you deliver an empty box based on your statement, and the driver be required to cover the cost. Can't have it both ways.
It isn't Verizon's problem, but that doesn't mean that they could have done more. I understand both sides, but Verizon definitely could have provided more help.
I was told the reason is if opened and returned and something is missing then the shipping company is liable to the shipper to pay for the missing. The shippers meaning Apple in this case does not want the packages opened with out a signature and Apple is the one that pays for the shipping they are the actual customer not the person receiving the package.
Have shipping policies changed in recent times? It's been several years, but when I had things arrived damaged I wasn't allowed to file the insurance claim since I was not the one to purchase it, the sender was.
And where does one find these drivers who will allow you to open the box and inspect the contents *before* signing? I'm lucky if they give me a whole 30 seconds to get to the door (and I wish I was exaggerating there). I can't even touch the box until I sign for it.
When you sign, you are certifying you got the *box* in question, not the contents. I guarantee you any decent CC company will say the same in a chargeback claim.
And where does one find these drivers who will allow you to open the box and inspect the contents *before* signing? I'm lucky if they give me a whole 30 seconds to get to the door (and I wish I was exaggerating there). I can't even touch the box until I sign for it.
When you sign, you are certifying you got the *box* in question, not the contents. I guarantee you any decent CC company will say the same in a chargeback claim.
Although this is the legal standpoint, I hope that the OP finds some leniency somewhere and gets his phone replaced free of charge; as we have learned from a courier on this thread, customers aren't always presented with the opportunity to inspect the goods before signing.
IMO there should be a clampdown on couriers to ensure that this is allowed, to stop the customer having to go from A to B and back again to get things resolved when there is an issue such as this.
The whole point of signing for a parcel is that the sender has confirmation that you received the item they sent.
Ah strange, same thing happened to me in 11 and Sprint refused to do anything about it. Maybe this is becoming a larger problem and no one will resend the phones now?
He signed that he received a package. The signature does not confirm that the contents are correct. Why is nobody understanding this?
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No. It's to show that the package was delivered to the a human at the correct address. It has nothing to with the contents of the package.
Okay I get why the fanboys are so quick to dogpile on anyone who criticizes Apple. You see the same thing on EA, Ernie Ball and Moog forums.
But WTF with defending Verizon or Fedex?
Both highly lame companies to deal with even when everything goes right.
I've accepted hundreds of packages in my life, from UPS, USPS and Fedex. As well as DHL and whatever that one Japanese service is called.
Only the postal guys and the Japanese guys will seriously expect you to inspect the package before you sign.
Fedex and UPS get really uptight if you try and get them to wait even a moment.
I always inspect the exterior of packaging for impact damage, tears, water stains or re-seals. I can't say I've caught them every time, but I have refused delivery of water damaged and impact damaged goods.
I've also received re-packaged cartons and made UPS wait while I checked the manifest.
If you don't receive deliveries on a regular basis you can't be blamed for not being fricking "dog the package damage hunter".
The OP got completly boned, and you kids hide behind your internet anonymity and gleefully kick him while he is down.
Not batman at all.
But WTF with defending Verizon or Fedex?
Both highly lame companies to deal with even when everything goes right.
I've accepted hundreds of packages in my life, from UPS, USPS and Fedex. As well as DHL and whatever that one Japanese service is called.
Only the postal guys and the Japanese guys will seriously expect you to inspect the package before you sign.
Fedex and UPS get really uptight if you try and get them to wait even a moment.
I always inspect the exterior of packaging for impact damage, tears, water stains or re-seals. I can't say I've caught them every time, but I have refused delivery of water damaged and impact damaged goods.
I've also received re-packaged cartons and made UPS wait while I checked the manifest.
If you don't receive deliveries on a regular basis you can't be blamed for not being fricking "dog the package damage hunter".
The OP got completly boned, and you kids hide behind your internet anonymity and gleefully kick him while he is down.
Not batman at all.
Right, but the signature implies acceptance.
If I was expecting a parcel with an iPhone but it had an empty box, I'd refuse to accept the package.
This is policy. You sign first, then you receive the package and check the contents. If there's something wrong, you talk to whoever sent the item. All FedEx, UPS, or USPS does is ship the box. Once the box is delivered, their job is done.
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You wouldn't know it's empty until you have the package in your hands.
You won't have it in your hands until you sign.
Look at this thread of actual UPS employees speaking on this topic: http://www.browncafe.com/forum/f6/customers-opening-package-before-they-sign-them-335450/
True, the shipping company is liable for the package and not the contents so you sign for the package before you open them.
Apple / Verizon should be able to track this device by serial #. Should not need Perry Mason to sort this out.
I have never inspected a package before signing for it and 1 incident out of millions should not require such a massive behavior shift.
I have never inspected a package before signing for it and 1 incident out of millions should not require such a massive behavior shift.