iPhone storage problems?

Discussion in 'iPhone' started by bobgeorge71, Feb 23, 2016.

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  1. bobgeorge71 macrumors newbie

    Joined:
    Feb 23, 2016
    #1
    I have a 128gb iPhone 6S Plus and today it just randomly filled up its storage to almost full. Last time I checked I was only using 35gb and I haven't downloaded anything huge since then. I'm thinking it might be a corrupt app but under the storage section in Settings none of my apps have jumped a huge number.
    --- Post Merged, Feb 23, 2016 ---
    Yep, I just added up what's shown in Settings. It's 33.4 gb used and it says I have 111.11 gb used.
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Try restarting it and then you can try one of those apps that clear junk space taken up on the phone. I use battery doctor.
     
  3. bobgeorge71 thread starter macrumors newbie

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    Feb 23, 2016
    #3
    I've restarted multiple times which didn't do anything. I tried battery doctor but it only took away a few mb of space. The only other thing I can think of doing is either restoring from a backup which would only bring back the corrupt app if that's what it is or delete each app one by one until I find what's taking up the space. The funny thing is though is that it isn't showing up under the Settings. When I add up all the storage it only adds up to 33.4 gb.
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    That's weird.
    See if syncing with iTunes corrects it.
    If not the only other option would be to restore and setup as new.
     
  5. Flow39 macrumors 68000

    Flow39

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    Sep 7, 2014
    Location:
    At the Apple Store
    #5
    I'd suggest a restore. That should fix the issue for sure.
     
  6. bobgeorge71 thread starter macrumors newbie

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    Feb 23, 2016
    #6
    Yea it's looking like a restore is the only option now. Thanks for the help everyone.
     
  7. Mlrollin91 macrumors G4

    Mlrollin91

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    Nov 20, 2008
    Location:
    Ventura County
    #7
    There is a glitch with battery doctor since 9.2. After you get the pop-up saying storage is almost full and it deletes data, you have to restart your device and run the app again to clear more data. It's an absolute pain but if you do it 5-6 times it will clear everything. I get 1-2GB back weekly.
     
  8. Newtons Apple macrumors G5

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #8
    When plugged into iTunes what does it say for memory usage.
     
  9. slbfltrn macrumors newbie

    slbfltrn

    Joined:
    Feb 29, 2016
    #9
    I had the same problem couple months ago right after getting my iPhone 6s plus, did a hard reset and everything was great till last night and again showing my 128gb storage only has 5gb free???????? yesterday morning it was 89gb free???? at a loss... Guess I will have to do a hard reset again, not sure if a glitch or what. I have tried all the other tricks to no avail.
     
  10. Newtons Apple macrumors G5

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    When you plug it into iTunes, what does it say at the bottom for memory. Something has to be taking up the space.
     
  11. slbfltrn macrumors newbie

    slbfltrn

    Joined:
    Feb 29, 2016
    #11
    It shows documents and data taking up almost all my space. Not sure if a faulty program I looked at all my apps and nothing makes sense. Just really frustrating, this happen back in December and I did a complete restore. I have kept very close tab on my storage and until last night it was fine.
     
  12. slbfltrn macrumors newbie

    slbfltrn

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    Feb 29, 2016
    #12
    I restored it back to last back up and the my storage returned. Weird I will have to keep a closer eye on which app may be the culprit.
     
  13. penguy macrumors 6502

    Joined:
    Feb 20, 2007
    Location:
    CA
    #13
    I'm running 9.3, beta 5 on an iPhone 6-64gb. Since updating to the latest beta, I've lost all of my free memory. I've literally watched available memory drop from 6gb to 0 over a few hours with no new apps or pictures or music added. Plugged into iTunes, and it shows a very different value...closer to 5gb. One thing I noted was that podcast had downloaded about 3 gb worth of video...I deleted this, but it did not 'credit' the phone with this space. Since then, I've deleted hundreds of photos, a few apps...and still...no increase in space.

    I attempted to restore the phone, but it can't...probably due to the fact that I am using beta sw. One thing that seems like an obvious place to go is the 'documents and data' segment of the memory bar. It shows 19.5gb! I'm not even sure where that would be...? some in iMessage, some in vm?

    after an hour of deleting items...I'm still at only 2.5gb free on the phone (iTunes shows 4.5gb). Suggestions?
     
  14. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #14
    Download Battery Doctor.

    Now, there is a glitch with Battery Doctor since 9.2 but there is a workaround:

    Open Battery Doctor, go to junk cleaner. Click clean. If you get a pop-up stating "Storage Almost Full" it will clear out junk from the device. Turn off the device, turn it back on and run Battery Doctor again. Do this until you get the pop-up and it clears out nothing. You may have to restart the device 6-7 times. I do this once a week and get back 2-3GB a week.

    They key thing is what is stated above. If you get the pop-up you must restart the device to get the pop-up to register again. You may see the device clear junk without the pop-up but it will be very minimal. Only major junk files are cleared when the pop-up is displayed. Every time the pop-up occurs, restart the device. Once you get the pop-up but no more space is being freed, you are done.

    I know I am being repetitive but its really important or it won't work.
     
  15. penguy macrumors 6502

    Joined:
    Feb 20, 2007
    Location:
    CA
    #15
    Thanks! I've been trying it...but the first time it cleared about 690mb. within 20 minutes that was gone again...I've run it several more times, and it seems to only find about 20 mb now. the phone basically just shows 0 available
     
  16. d3one macrumors newbie

    Joined:
    Mar 4, 2016
    #16
    I have the same issue, restore didn't fix it
    iTunes says 6.54GB used by Documents and Data
    iPhone 6S+ 64GB
     
  17. penguy macrumors 6502

    Joined:
    Feb 20, 2007
    Location:
    CA
    #17
    apple support responded through the beta feedback assistant. They want data from my phone to help figure the problem out, but my phone won't write the diagnostic files they are asking for...the message 'snapshot failed' appears on my phone...over and over
     
  18. penguy macrumors 6502

    Joined:
    Feb 20, 2007
    Location:
    CA
    #18
    it turns out, my case had to do with WhatsApp. They released an update which hinted at the problem...large memory losses for some iphone users...installed and suddenly 19gb were free.
     
  19. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #19
    Check out WhatsApp: the last version has a bug that could eat up all the storage available. They released a fix yesterday.
     
  20. zoejane2016 Suspended

    Joined:
    Aug 10, 2016
    #20
    i guess, if you do not want your iPhone filled with, you can also use some wireless storage devices to add storage, i mean, just not to expand, but to backup all the important files. You may see this video demo for steps.

     

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