iPhone Storage > System taking 19.3GB of space. No idea why. (Update: now 21GB+ and growing)

Discussion in 'iOS 11' started by pgharavi, Jul 29, 2017.

  1. Gryfter macrumors 6502

    Gryfter

    Joined:
    Apr 15, 2011
    Location:
    Brooklyn, NY
    #126
    What I do is with updates, I'll backup my phone, download and update hardwired through iTunes. When the software update is complete, I'll set up my phone as NEW. Then I'll redo the software update and set up my phone with my last saved; so you're doing the software update 2X. All the cache, system and app gets cleared this way.
     
  2. Banglazed, Dec 28, 2017
    Last edited: Dec 28, 2017

    Banglazed macrumors demi-god

    Banglazed

    Joined:
    Apr 17, 2017
    Location:
    Cupertino, CA
    #127
    I had this issue once it probably due to iCloud syncing issue but I wasn't able to confirm it because I did a complete restore. Couple days later, Apple reached out to me for additional information and provide a diagnostic report. Unfortunately, I couldn't provide it. You should report it using the Feedback app and Apple will respond back asking for a diagnostic report which you'll need to install a storage diagnostic profile to compile a more in dept usage report then you will need to upload it to send it to them.

    You'll need to sync with iTunes to remove the log files stored so it may get back some space.
     
  3. Shirasaki macrumors G3

    Shirasaki

    Joined:
    May 16, 2015
    #128
    It never deletes log files upon any official release. Maybe I will give iOS 11.2.5 a try and see what will happen. Also I am using a watch so I would love to stay away from future beta.
     
  4. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #129
    What? I use phoneclean once a week to delete log files.
     
  5. Shirasaki macrumors G3

    Shirasaki

    Joined:
    May 16, 2015
    #130
    Not phoneclean, but the “installing official release will delete log files” thing. The thing is, it does not work.
     
  6. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #131
    I’m specifically talking about installing X.0 GMs. Installing 11.0 GM did wipe out all diagnotic log files on all 3 of my devices. Just like iOS 5-10 GM did as well. Smaller releases don’t have a “GM”.
     
  7. Shirasaki macrumors G3

    Shirasaki

    Joined:
    May 16, 2015
    #132
    Well, that is different. Guess Apple does not want to provide a feature to delete log files in iOS themselves, even a placebo button. But we never know.
    Back to the case, I may give phoneclean another try and see how it goes. I do want to remove all of those logs on my phone.
     
  8. Banglazed macrumors demi-god

    Banglazed

    Joined:
    Apr 17, 2017
    Location:
    Cupertino, CA
    #133
    Are you referring to the Analytics Data logs? If you are, you can remove by syncing with iTunes which it will copy the logs and remove it from the device.
     
  9. Shirasaki macrumors G3

    Shirasaki

    Joined:
    May 16, 2015
    #134
    Yes. I do mean analytics logs and no, they are never removed from my device just through syncing. I sync my device twice or three times a day and never see the log removed.
     
  10. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #135
    Beta diagnostic logs are not removed with standard syncing unfortunately. You need to use a cleaner.
     
  11. Shirasaki macrumors G3

    Shirasaki

    Joined:
    May 16, 2015
    #136
    Only official release?
     
  12. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #137
    Only with GM of an X.0 release. That has been my experience for years.
     
  13. Prozak0820 macrumors 6502

    Prozak0820

    Joined:
    May 14, 2015
    Location:
    Tampa, Florida
    #138
    Not excessive that I think is just the OS. I think they made it to where it now shows how much space the OS takes.
     
  14. Shirasaki macrumors G3

    Shirasaki

    Joined:
    May 16, 2015
    #139
    Ok. Sad.
     
  15. j.applewood, Jan 25, 2018
    Last edited: Jan 25, 2018

    j.applewood macrumors member

    Joined:
    Sep 29, 2012
    #140
    Is there a fix for this yet? Becoming a problem for me as well. I offloaded a ton of photos from my iPhone into my MacBook and then deleted them from my phone. Instead of the space being freed up on the phone, it instead is being used as Other storage now ... ? Screen shots included.

    So now I can’t use iCloud (free level) to backup my phone because is saying there are 16gb being used when really I’m operating somewhere around 2-3gb.

    Halp!
     

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  16. pgharavi thread starter macrumors regular

    pgharavi

    Joined:
    Nov 25, 2004
    #141
    It actually happened to me again for the first time in a while. I was transferring a ton of music when the app crashed. I had like 10GB of wasted space. I deleted the music app and got my space back!
     
  17. Keto macrumors newbie

    Keto

    Joined:
    Feb 4, 2018
    #142
    This is the best and most useful app on Iphone, i have ever seen :) thank you so much! you saved my nerves :)
     
  18. souko, Feb 5, 2018
    Last edited: Feb 5, 2018

    souko macrumors regular

    Joined:
    Jan 31, 2017
    #143
    So I tried to set up phone as new, but in the morning system is eating 22GB storage...

    I also reinstalled iOS under DFU

    Edit: iPhone 6S 64GB
     
  19. honglong1976 macrumors 65816

    honglong1976

    Joined:
    Jul 12, 2008
    Location:
    UK
    #144
    Same for me, setup a new phone, turned icloud off, photo library off. Using 5.8GB for the system. My iPad uses about 2-3 and has apps installed.

    Wonder if it's a memory management thing whereby Apple hides some of the space to think you have no space left and need to upgrade the phone. Mine is a 5S. :mad:)
    --- Post Merged, Feb 5, 2018 ---
    Useless app.
     
  20. souko macrumors regular

    Joined:
    Jan 31, 2017
    #145
    I even could not use backup, because it filled up the storage with system and after said - there is no space. And it was to the same 64GB iPhone. Even another backup from 32gb iPhone did not work...
    iCloud and iTunes, both did not work...
     
  21. Winterfibre macrumors regular

    Joined:
    Nov 30, 2016
    #146
    I've got a 32GB iphone 7 plus, it was near full as well. I wiped the phone and restored from backup and that give me 13GB back.
    That was 3 weeks ago and i still got the space.
     
  22. freemyheart macrumors member

    freemyheart

    Joined:
    Jan 26, 2018
    #147
    Thank you for this. Deleted my Music app and after I did so, the 60GB "other" disappeared. Now I just have to reinstall the app, and upload my music again. Thanks!
     
  23. PrnzessAriel macrumors newbie

    PrnzessAriel

    Joined:
    Mar 23, 2018
    #148
    --- Post Merged, Mar 23, 2018 ---

    I am having that same exact issue with my Phone and I never had this problem before and I’ve cleared all the memory I can think of that can be taking up space but still nothing works
    --- Post Merged, Mar 23, 2018 ---
    I just called apple and they said that it’s the iCloud system memory space
     
  24. LenaBeans macrumors newbie

    Joined:
    Apr 9, 2018
    #149
    I have spent the last year trying to get this fixed with my iPhone by spending hours on the phone and in person with apple. Every time they tell me "it must be some kind of glitch" and tell me to factory reset my phone and restore from a backup. This is always a temporary solution (it only works for about a day until my phone fills back up with whatever is stored in "other" and "system"). I tell them my 16GB phone has 10GB of storage and they say this is "really unusual" and it should only be 3 or 4GB. I began checking with my coworkers and friends and they all have 15 or 20GB in storage (their phones are mostly 64GB phones) but that is still huge for this vague"system" storage. I don't think this problem is unusual - this is standard. I mean every single one of my friends and coworkers has way more than 3 or 4GB in "system".

    This sounds very conspiracy theorist, but I have spent hours upon hours looking into this and I think apple definitely know this is happening on many phones and are intentionally suppressing it. It is very difficult to find help for this issue on apple's support page or their apple question forums, even though I know dozens of people are having trouble with it.
     
  25. luismedina macrumors member

    luismedina

    Joined:
    Aug 31, 2017
    Location:
    Monterrey, Mexico
    #150
    This bug is insane, my system storage currently shows 27.06 GB of used space, and there is no way to clean it, no matter how many times you sync the phone with iTunes.
     

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